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help need dealing with samsung

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  • 18-01-2011 6:17pm
    #1
    John Mason
    Hosted Moderators Posts: 10,661 ✭✭✭✭


    i bought a new samsung netbook on 9th january 2011 in Bahrain - it has an international warrenty.

    on the 15th january 2011, the charger stopped working, no power going into the brick.

    i tried a different lead an still no power.

    so i emailed samsung through their website on the 15th january 2011 - no response.

    i telephoned them today and got through to an american call centre, where the girl couldnt understand a word i said.

    i called back when got home, aftet 20 mins on the phone, there i was told they would have to pick up the netbook and charger and send it their repair centre and it would be 10 working days before i got it back.

    the 2nd girl couldnt find the serial number or reference number, so she put me on hold and then hung up on me

    does anyone have a phone number of samsung ireland ? where i can speak to some in ireland ?

    thanks

    IB


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    #2
    Agent_99
    Registered Users Posts: 918 ✭✭✭Agent_99


    0330 SAMSUNG(726-7864)
    www.samsung.com/ie
    or
    Telephone Support

    To assist our customer service team, please have your model number, serial number and date of purchase ready when calling
    TAll Samsung products: 0818 717100
    Monday – Saturday: 9am – 6pm
    Sunday: CLOSED

    you can call +44 (0)1932 454358. Call costs vary - please contact your provider for details.




    Google is a wonderful tool


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    #3
    John Mason
    Hosted Moderators Posts: 10,661 ✭✭✭✭John Mason


    errr...........thanks agent 99

    they are the numbers i have been using or them but that phone number goes to the American call centre, i am trying to find an irish number for them


  • Options
    #4
    January
    Closed Accounts Posts: 23,862 ✭✭✭✭January


    Weird irishbird, I called the Samsung support line for a fridge freezer just before Christmas using the 0818 number and got through to a place in Sandyford?


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    #5
    penexpers
    Closed Accounts Posts: 4,038 ✭✭✭penexpers


    The phone book suggests (01)2933120 but I would not be surprised if they just forward you to the same call centre.


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