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Problem with bill estimated reading

  • 25-01-2011 10:40am
    #1
    StudentC
    Closed Accounts Posts: 292 ✭✭


    Hi

    I've received a massive bill - it's fairly obvious that it's a problem with the estimated reading, and I know that if I submit a reading myself it will be corrected on the next bill.

    But can I get it corrected immediately (i.e. rather than waiting for next bill) so that this huge bill doesn't get direct debitted out of my account?

    If I give you details by PM can you sort it out, or is it better to ring customer suppy?

    Thanks


Comments

  • #2
    Electric Ireland: David
    Closed Accounts Posts: 1,457 ✭✭✭Electric Ireland: David


    Hi StudentC,

    Whichever option suits you best - I can have it fixed straight away if you PM me. Submitting the reading online here would also do the job, as would ringing a customer service representative on 1850 372 372.

    Thanks,

    David.


  • #3
    Tar.Aldarion
    Moderators, Science, Health & Environment Moderators, Social & Fun Moderators, Society & Culture Moderators Posts: 60,104 Mod ✭✭✭✭Tar.Aldarion


    Submitting online seems to update it automatically for me


  • #4
    Davy
    Registered Users, Registered Users 2 Posts: 19,340 CMod ✭✭✭✭Davy


    Tar.Aldarion wrote: »
    Submitting online seems to update it automatically for me

    You have 8 days to submit the actual reading iirc to get a new bill with the corrected reading.


  • #5
    StudentC
    Closed Accounts Posts: 292 ✭✭StudentC


    Thanks for that Tar Aldarion and Davy - I was going to just do the normal submit-a-reading-online, but the bill was for ~€1000 more than it should've been so i wanted to make sure there was no chance I would get charged!!


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