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Consumer help/Guidance

  • 26-01-2011 12:07pm
    #1
    Greensout
    Registered Users Posts: 57 ✭✭


    Hi Guys,

    I am just looking for some advice with regards consumer products..

    I bought a fone last april from tha carphone warehouse and for the last few months it has been giving trouble but it is not consistant for example some days it might take a couple of attempts to turn on the next day when it sends a message it might sent it to different people and when it rings it might use for no reason a different ring tone everytime. but today it has started randomly turning itsself off. i have found the trigger for this i turn it on place it on the table and when the automatic keylock come on it turns itself off. I rang carphone warehouse to confirn it was under warrenty, which it is, i was going to bring it in to them but i know they are only going to suggest to send it away to be repaired. I dont want this because i feel the other problems wont be fixed. I believe i am entitled to ask for a refund or a replacement. am i right or entitled to demand this from them?

    Regards,
    Tagged:


Comments

  • #2
    Paulw
    Registered Users, Registered Users 2 Posts: 13,381 ✭✭✭✭Paulw


    http://www.consumerassociation.ie/index.php?option=com_content&view=article&id=2&Itemid=3

    Your rights are there.


  • #3
    Greensout
    Registered Users Posts: 57 ✭✭Greensout


    they are and they arent paul...


    in one section it says ." If the goods are faulty or unfit for use, the retailer has broken his side of the contract and you are entitled to reject the goods but the retailer is entitled to attempt a repair as long as repair is "as permanent"."

    ..........
    .
    And down further it says.. "If your purchase turns out to be faulty, the retailer, not the manufacturer, is responsible to you and must sort out your complaint. You are entitled to a refund, a replacement or a repair."


    this is my question can i refuse a repair and ask for a refund or replacement.


  • #4
    Reloc8
    Closed Accounts Posts: 2,857 ✭✭✭Reloc8


    Yes.

    If the goods are faulty.

    I don't know what is wrong with your phone.

    Maybe it was not faulty but has been damaged or developed some problem since you bought it.

    Go and ask for a replacement.

    If they won't give you a replacement you will have to decide whether you will accept a repair or wish to sue them in the small claims court for the value of a replacement.

    I note that you have presumed they won't give you a replacement. You may even be right.

    Go and ask.


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