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One to One Video setup

  • 27-01-2011 1:03pm
    #1
    DVD-Lots
    Registered Users, Registered Users 2 Posts: 686 ✭✭✭


    I have been asked by my company about the possibility of setting up a video sales booth for a customer to have a video conference with one of our agents and get a quote from a remote retail outlet. The agent would be onsite in our call centre in a private room and only taking video and/or web chats. I am looking for a solution that I might be able to set up myself without the need for expensive over customized apps. I am thinking of possibly using Skype but how secure can I make this. Are there better solutions out there? Are there any softphone apps out there that can do this?

    I am thinking of using an off network PC running windows XP/7 and would like to customize it so that nothing is available only the video call button/option. Is tehre anyway of even integrating it into our website? Has anyone any experience in doing this? Is it even possible?

    Thanks in advance. :)


Comments

  • #2
    FSL
    Registered Users, Registered Users 2 Posts: 1,456 ✭✭✭FSL


    You could use a couple of soft phones with video support, not too expensive, connected over an encrypted VPN, OpenVpn is free, using a software pbx, 3CX is free for a limited number of users.


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