Can't access site

castle

In the last few days I can't access a site ,I have tried on my laptop and desktop but not reponding on either, I got by brother to open same site on his PC at the same time and he had no issue,

I have used this site for many years,my brother said that the site is all revamped which happened around same time as my issue as I have not excessed it in its new fomat, but he said the address is the same etc so he cant understand what has happened
I tried firefox aswell
This is the message I get
Oops! Internet Explorer could not connect to www.

turned off firewall still no luck

Spear

castle wrote: »

In the last few days I can't access a site ,I have tried on my laptop and desktop but not reponding on either, I got by brother to open same site on his PC at the same time and he had no issue,

I have used this site for many years,my brother said that the site is all revamped which happened around same time as my issue as I have not excessed it in its new fomat, but he said the address is the same etc so he cant understand what has happened
I tried firefox aswell
This is the message I get
Oops! Internet Explorer could not connect to www.

turned off firewall still no luck

The URL would help. And the results of pinging it.

tricky D

What result does http://downforeveryoneorjustme.com/ give...

Razzuh

It's possibly a DNS problem. Was your brother using the same internet connection as you when he tried, or was he somewhere else? (can other computers at your connection visit the site?). Do you know how to change the DNS servers your computer uses? Google 'changing DNS' and your operating system (e.g. windows XP) for directions. Change the primary DNS server to 8.8.8.8, reboot your computer and then try visiting the site again.

Let us know the results or if you have problems.

castle

Razzuh tried all you said still not luck
also changed my ip address still no luck
trickd just my pc is the problem
spear you mean to go into config or can you explain
Oops! Internet Explorer could not connect to www is what I get when I try excess rgw site


I thought it might be my laptop security settings,so brought laptop to brothers house and I could excess no problem throught his bb,
anything else please suggest

he thinks my bb provider may have have the answer,

Skerries

have you tried to make it a trusted site?
go to tools - internet options - security and add it in

Spear

castle wrote: »

Razzuh tried all you said still not luck
also changed my ip address still no luck
trickd just my pc is the problem
spear you mean to go into config or can you explain
Oops! Internet Explorer could not connect to www is what I get when I try excess rgw site


I thought it might be my laptop security settings,so brought laptop to brothers house and I could excess no problem throught his bb,
anything else please suggest

he thinks my bb provider may have have the answer,

Just open a command prompt and enter "ping mysteriousURLhere"

jakedixon2004

It could be an issue with your hosts file in the windows directory. Take a peak there and see whats up.

dilallio

jakedixon2004 wrote: »

It could be an issue with your hosts file in the windows directory. Take a peak there and see whats up.

+ 1 to this

In Vista, the hosts file is located in the Windows\System32\Drivers\etc directory. Open it using notepad. If there's an entry in there for your url, delete it as it may be pointing the url to an incorrect ip address.

If there is no entry in there add one for the url of the site you want to connect to. You can get it's ip address by pinging the url in a cmd prompt on your other pc which works.

castle

is url eg 192.124.1.1 how do i find correct one, i use win 7, can you step me through process

dilallio wrote: »

+ 1 to this

In Vista, the hosts file is located in the Windows\System32\Drivers\etc directory. Open it using notepad. If there's an entry in there for your url, delete it as it may be pointing the url to an incorrect ip address.

If there is no entry in there add one for the url of the site you want to connect to. You can get it's ip address by pinging the url in a cmd prompt on your other pc which works.

lil_lisa

IP address = 192.124.1.1
URL = http://www.....com

Just out of curiosity, can you access www.google.com?

castle

google is fine and all other site just this one, smart telecom have said some othr people are having same issue and they will get back to me in next few days

lil_lisa wrote: »

IP address = 192.124.1.1
URL = http://www.....com

Just out of curiosity, can you access www.google.com?

castle

We have done a trace to www.xxxxxxx.com from our core network and only get as far as a specific IP address which belongs to the Hosts of this website.



We have no relationship with this host so we cannot contact them for further investigate and we cannot change our routing just for a problem with 1 website.



You would need to contact the host of this website (I’ve attached details below), give them the trace results from our network and ask them to do a trace to your IP address: 84.203.44.33

Trace results from smart network to www.xxxxxx.ie



Tracing route to www.xxxxxx.com [a.b.c.d]

over a maximum of 30 hops:



1 <1 ms <1 ms <1 ms 10.0.3.20

2 <1 ms <1 ms <1 ms 10.0.10.2

3 63 ms 31 ms 9 ms fe0-2-2-9.edge2.tcy.dub.stisp.net [84.203.225.33

]

4 7 ms 9 ms 9 ms ge1-3-0-102.core1.ixn.dub.stisp.net [84.203.130.

161]

5 9 ms 71 ms 9 ms 212-126-37-253.digiweb-to-dc-customer.net.digiwe

b.ie [212.126.37.253]

6 23 ms 23 ms 23 ms 10ge-linx224.c4l.co.uk [195.66.224.201]

7 23 ms 23 ms 23 ms wolverine-kraken.c4l.co.uk [84.45.90.150]

8 23 ms 19 ms 23 ms r1.fxxy.net [84.45.24.164]

9 * * * Request timed out.

10 * * * Request timed out.

11 * * * Request timed out.

12 * * * Request timed out.

13 * * * Request timed out.

14 * * * Request timed out.

15 * * * Request timed out.

16 * * * Request timed out.

17 * * * Request timed out.



Hosting Details





inetnum: 84.45.24.0 - 84.45.24.255netname: C4Ldescr: C4L Infrastructurecountry: GBadmin-c: MH2778-RIPEtech-c: SPS1-RIPEstatus: ASSIGNED PAmnt-by: C4L-MNTsource: RIPE # Filteredperson: Matthew Hawkinsaddress: Lower Ground Floor,address: 22 Canford Chambers,

Spear

Todays important lesson: rDNS.

Lab_Mouse

would love to the know the feckin url:D:pac:

Im curious now!!

Snowbat

I found the URL through other means but I'll say no more.

I sent an email to CONNEXIONS4LONDON Ltd. Their network manager replied stating this is not likely to be a C4L or Smart Telecom issue as connectivity between their two networks is looking OK and to contact the owners of the website. (tcptraceroute from here shows that the website in question is the next hop after r1.fxxy.net (84.45.24.164) so that does point to a server config issue rather than a routing issue).

I opened a support ticket at the website in question, adding C4L's reply and a link to this thread.

castle

Cheers for that,

Snowbat wrote: »

I found the URL through other means but I'll say no more.

I sent an email to CONNEXIONS4LONDON Ltd. Their network manager replied stating this is not likely to be a C4L or Smart Telecom issue as connectivity between their two networks is looking OK and to contact the owners of the website. (tcptraceroute from here shows that the website in question is the next hop after r1.fxxy.net (84.45.24.164) so that does point to a server config issue rather than a routing issue).

I opened a support ticket at the website in question, adding C4L's reply and a link to this thread.

castle

Hi I got so far using proxy it allowed me to acees the site but would not allow me sign in, is their a special proxy that would allow me to also log on with my account details

castle

Tried and still no luck

Skerries wrote: »

have you tried to make it a trusted site?
go to tools - internet options - security and add it in

mach1982

Has the OP tried to access the site with firebox

castle

Yes,

mach1982 wrote: »

Has the OP tried to access the site with firebox