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Blue screen of death

  • 01-02-2011 11:06am
    #1
    Penn
    Registered Users, Registered Users 2 Posts: 34,322 ✭✭✭✭


    Hey

    My sisters laptop kept automatically restarting when she tried to start it yesterday. I pressed F8 before it loaded to bring up the menu where you can start it in safe mode. I disabled the automatic restart when there's a system failure so I could see what was wrong, but it brought up the Blue screen of death. I tried to start it in safe mode but it just keeps restarting.

    My sisters main concern would be getting data off the laptop. She had a baby a few months ago so stuff like pictures etc are what she really wants.

    I have an old laptop with XP so I created a recovery disk to use on my sisters laptop. Would this erase the files etc on the laptop?

    Another solution I was thinking about would be if it was possible to install windows on an external hard drive, use it to boot up the laptop, and get the files that way before using the recovery disk on the computer. Is it possible to use the recovery disk I made to install windows on the external HD? And does the HD have to be NTFS (or whatever it's called)? My own external hd is Fat32 but I could pick up a new one so she can backup her files in future.

    Please bear in mind, I'm not hugely knowledgable so explanations in English please :D. My old laptop had the blue screen of death before and I managed to fix it but it was a different error and I was able to get into safe mode.


Comments

  • #2
    Cuddlesworth
    Registered Users, Registered Users 2 Posts: 13,998 ✭✭✭✭Cuddlesworth


    The blue screen is informative in itself. There should be a stop error code across the bottom. The first part of that lets you know the type of error involved. For the moment I could consider taking out the drive and plugging into a drive docking station, 2 and a half inch caddy or a newish desktop pc. This would allow you to recover the old files, assuming the drive isn't dead.


  • #3
    practice
    Registered Users, Registered Users 2 Posts: 304 ✭✭practice


    Get hold of a live cd, boot to it and copy the data from the hard drive.


  • #4
    gbee
    Closed Accounts Posts: 6,388 ✭✭✭gbee


    If you can't get the actual CD from someone physically, search for the ISO file and burn a disc as a startup disk.

    Depending on the software you are using, you'll need to burn a 'bootable' disk which is a little different than a simple data CD.

    This should start the laptop and you can then recover files and photos. You might then do a recovery from the recovery drive [amusing the HD has a recovery partition and SELECT tol make a new installation this WILL delete everything so be sure to have saved everything first.

    If it's not a hardware failure, this will recover the laptop, it'll need the usual updated thereafter.


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