hard drive problem

colin31

hey all,

i have a dell laptop approx 5 years old. it appears the hard drive has packed up. when i switch the laptop on it tries to run windows but the screen goes blue with wording on the screen.

does anyone know where i could get the hard drive repaired or photo's on the hard drive taken off and put on to disc

many thanks

meemeep

it may not be the hard drive - you need to boot up in safe mode and do a repair. There are loads of instructions on the web and the microsoft website. For example google "Bluescreen on startup" or google the actual error on your screen.

or go to the microsoft support site for the windows version you are running and you'll get an instruction there. It's almost always repairable.

As for recovery - where are you?

Duggy747

Depending on the wording on the Blue Screen you could easily repair this yourself.

What does it say near the top? (Unmountable_Boot_Volume, etc)

Whatever it says you can google it and you'll find a solution easily enough.

ricman

try f8 safe mode,directory service restore ,use up,down, enter key to select it,from the safe mode menu.