Vista and SMART

kiddums

I'm not sure if this is the right forum but I'm sure mods will move it if necessary.

I just got my Thomson router yesterday and set it up on my windows 7 laptop.

I went to connect my vista laptop and it wouldn't connect. After a small bit of research I discovered the router was using WPA-PSK security which vista can't use, so I went into the settings on the router and changed the security type to open with WEP encryption. My 7 laptop was easy enough to change to the new settings, as was my DsiXL. However, Vista is still being a pain.

I have tried to connect to the network but it just says it can't connect, it won't say why tho. It is not giving me an option to remove the settings it saved for the WPA security in order to change it to WEP.

When I go to network and sharing center and manage wireless networks the thomson name is not appearing there as a profile, however when I try to connect to the signal it won't even let me enter a key, it either fails in a few seconds or takes 'longer than usual to respond'.

Can anyone shed some light on this? I'm new to both vista and 7. I had xp till a month ago.

I'm at work now so I can post some shots of the errors etc when I get home.
I don't even know is this the router or vista thats the issue.

Spear

kiddums wrote: »

I went to connect my vista laptop and it wouldn't connect. After a small bit of research I discovered the router was using WPA-PSK security which vista can't use, so I went into the settings on the router and changed the security type to open with WEP encryption. My 7 laptop was easy enough to change to the new settings, as was my DsiXL. However, Vista is still being a pain.

Vista does support WPA-PSK, so switch it back to WPA on all devices, and don't use WEP whatsoever.

kiddums

Spear wrote: »

Vista does support WPA-PSK, so switch it back to WPA on all devices, and don't use WEP whatsoever.

I was trying to connect vista to the WPA-PSK initally, but it was having none of it.
The connection was just timing out.

I'll change it back when I get home and see exactly what it's saying.

pigck29

Did you try to change different wireless channels?

kiddums

pigck29 wrote: »

Did you try to change different wireless channels?

On the router?
Vista won't let me change any setings for tis network. Or I just can't find where to change them.

kiddums

Ok so Ive tries WPA+WPA2, WPA, WPA2 & WEP security and there is no difference. It gives a 'taking longer than usual to connect' error. And when I try to diagnose the problem it says it 'failed due to an unknown reason'.

I've also tried 4 different channels and there is no difference.

Edit: I've attached a pic of the current settings.

Edit2: I also just tried to connect to it without any security and it gave me the same problems. I don't even know where the problem is now then.

pigck29

kiddums wrote: »

Ok so Ive tries WPA+WPA2, WPA, WPA2 & WEP security and there is no difference. It gives a 'taking longer than usual to connect' error. And when I try to diagnose the problem it says it 'failed due to an unknown reason'.

I've also tried 4 different channels and there is no difference.

Edit: I've attached a pic of the current settings.

Edit2: I also just tried to connect to it without any security and it gave me the same problems. I don't even know where the problem is now then.

did you try reset modem or try on different vista laptop?
if that still not work, just give smart support a ring.They may be replace a new modem

kiddums

pigck29 wrote: »

did you try reset modem or try on different vista laptop?
if that still not work, just give smart support a ring.They may be replace a new modem

I've tried resetting it already. And I don't have another vista laptop.
I'll give them a ring on Monday if I can't get it sorted over the weekend.
I think its the laptop thats the isue tho as there is a DsiXL, an Xbox360, a SE phone and a 7 laptop connected to it right now, with no problems.

kiddums

Just to update on this, i still can't get the vista laptop to connect, but I have got my hands on another vista laptop that connects to it.

Is there some way I can copy over all the relevent settings?

dub45

Do you use the Vistal laptop in any other location where you may have had settings installed to allow it to connect in that location?

toffeesfan

go into manage wireless networks,remove all networks,disable/enable wireless network,search for networks again,enter key for thomson network

toffeesfan

oh and make sure wlan is set to dhcp

kiddums

Thanks for all the replies guys.

I got this working. Some combination of optional updates, avti-virus updates and flash updates last night did the trick.