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USB Device Not Recognised?

  • 02-03-2011 12:29pm
    #1
    sonic.trip
    Registered Users, Registered Users 2 Posts: 921 ✭✭✭


    I have a media player with a seperate 2TB hard drive, it was connecting fine before I sent it back for repair, now when I connect by USB it says "USB not recognised".

    I've tried everything from installing windows updates to, usb controller properties to disk management, it won't even appear in disk management but says the drive is connected when I plug it in.

    The manufacturer has not been very helpful and cannot think of anything else to do, has anybody got any suggestions to get it connected again?

    thanks


Comments

  • #2
    CreepingDeath
    Closed Accounts Posts: 8,015 ✭✭✭CreepingDeath


    I'm assuming it's externally powered and not drawing all it's power from the usb cable ?

    Have you tried a different cable ?
    I've a few usb cables, some are only for charging, others for data.

    Also don't try connecting via a usb hub, plug the usb cable in directly.
    The back usb ports are usually more reliable than the front ones on a case, as they're directly mounted on the motherboard.


  • #3
    GerardKeating
    Registered Users, Registered Users 2 Posts: 7,731 ✭✭✭GerardKeating


    sonic.trip wrote: »
    I have a media player with a seperate 2TB hard drive, it was connecting fine before I sent it back for repair, now when I connect by USB it says "USB not recognised".

    I've tried everything from installing windows updates to, usb controller properties to disk management, it won't even appear in disk management but says the drive is connected when I plug it in.

    The manufacturer has not been very helpful and cannot think of anything else to do, has anybody got any suggestions to get it connected again?

    thanks

    What (if any) Anti-virus packages are you using, updating them to the latest version solved a similar problem for me.


  • #4
    Rabidlamb
    Banned (with Prison Access) Posts: 2,202 ✭✭✭Rabidlamb


    sonic.trip wrote: »
    it was connecting fine before I sent it back for repair, now when I connect by USB it says "USB not recognised".

    it won't even appear in disk management but says the drive is connected when I plug it in.

    thanks

    Weird, I would first try your media player on another PC to rule one out.
    For a long shot try this:
    http://www.online-tech-tips.com/computer-tips/usb-device-not-recognized/
    Turn you PC off at the mains & restart it, I should work in IT.


  • #5
    ricman
    Closed Accounts Posts: 1,559 ✭✭✭ricman


    see my post here re external drive .
    http://www.boards.ie/vbulletin/showthread.php?p=70964626#post70964626


  • #6
    Overheal
    Registered Users, Registered Users 2 Posts: 85,311 ✭✭✭✭Overheal


    usb controller properties
    Explain that. Did you try uninstalling and reinstalling your USB system? After you took it in for repair its not uncommon that the USB system would lock up, or at least become a bit wonky.


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  • #7
    sonic.trip
    Registered Users, Registered Users 2 Posts: 921 ✭✭✭sonic.trip


    CreepingDeath wrote: »
    I'm assuming it's externally powered and not drawing all it's power from the usb cable ?

    Have you tried a different cable ?
    I've a few usb cables, some are only for charging, others for data.

    Also don't try connecting via a usb hub, plug the usb cable in directly.
    The back usb ports are usually more reliable than the front ones on a case, as they're directly mounted on the motherboard.

    externally powered, only has 1xUSB port at the back which is directly connected to the motherboard. Cable is fine, been using it without any problems before.
    GerardKeating wrote: »
    What (if any) Anti-virus packages are you using, updating them to the latest version solved a similar problem for me.

    Kaspersky and its up to date
    Rabidlamb wrote: »
    Weird, I would first try your media player on another PC to rule one out.
    For a long shot try this:
    http://www.online-tech-tips.com/computer-tips/usb-device-not-recognized/
    Turn you PC off at the mains & restart it, I should work in IT.

    I don't have the option of trying it on another PC, but tried it on another laptop and the same thing happened.

    I gave up on it and just bought a new media player, this one has been back twice and was wrecking my head. its a really good media player when its working though. I can still play stuff on it but can't update anything now so whats the point?

    thansk for all the suggestions


  • #8
    ricman
    Closed Accounts Posts: 1,559 ✭✭✭ricman


    You could take the drive out and put it in a drive caddy,
    25 euro cost,check is the drive ide , or SATA interface before you buy.
    try it in a netcafe pc ,or use a linux live cd, if it works from linux ,that means theres a problem with the windows os usb files.Does the drive have a esata or network interface ,or is it just usb out,
    Whats the model no,eg sony 670t.


  • #9
    sonic.trip
    Registered Users, Registered Users 2 Posts: 921 ✭✭✭sonic.trip


    ricman wrote: »
    You could take the drive out and put it in a drive caddy,
    25 euro cost,check is the drive ide , or SATA interface before you buy.
    try it in a netcafe pc ,or use a linux live cd, if it works from linux ,that means theres a problem with the windows os usb files.Does the drive have a esata or network interface ,or is it just usb out,
    Whats the model no,eg sony 670t.

    Got a new media player (AC Ryan play pn HD) fpr $140 in oz, nice bit of kit but prefer the media player thats not working. drive working fine in that. must be the other media player thats causing hassle. going to try send the other one back for a replacement


  • #10
    sonic.trip
    Registered Users, Registered Users 2 Posts: 921 ✭✭✭sonic.trip


    humpakistani wrote: »
    yes the same problem was coming with me and thanks to all of you by giving your opinion here and now i hope i will solve my problem very easily and i think this is the best way as you all have told here.
    Mobile Phone prices

    SPAM off


  • #11
    BostonB
    Closed Accounts Posts: 18,056 ✭✭✭✭BostonB


    sonic.trip wrote: »
    externally powered, only has 1xUSB port at the back which is directly connected to the motherboard. Cable is fine, been using it without any problems before....

    You should at least try another cable. Cables can go bad. Like was said earlier some USB cables are better than others. I've some that will work with some devices and not with others. Some charge some won't.


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