Bord Gais is my electricity provider, can I still ESB meter reading app?

Arciphel

Hi David,

Just wondering, I am a Bord Gais customer for gas & electricity, downloaded the ESB app to upload my meter readings as my understanding is that ESB Networks still own the infrastructure, billing etc for my electricity. I tried to register in the app but it wouldn't work, rang customer service and spoke to a lady who told me that my account was closed and that if I wanted to submit a reading I would have to deal with my provider and that she couldn't help me any further "unless I wanted to switch back to ESB". Is this correct, can I use the app to submit readings or not?

Thanks,
Paul.

Electric Ireland: Carol

Hi Paul

Thanks for your interest in our meter reading app. Many of our customers find it useful. However the app is for ESB Customer Supply/ESB Electric Ireland customers only. I would suggest you check with your own supplier to see what similiar apps they have.

Thanks

Carol

Arciphel

Thanks Carol for getting back to me, that is what I feared all right. I will wait for Bord Gais to implement the electricity meter reading into their app so...