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Massive problem with Broadband Usage Meter

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  • 08-03-2011 11:32pm
    #1
    Italia
    Registered Users Posts: 454 ✭✭


    I installed the latest copy of the Broadband Usage Meter on my Win 7 Ultimate x64 SP1 machine.
    Installation was ok, no errors, but now any application that requires access to Microsoft .Net 2.0, gives me errors.
    Below is an example of what happens when I try to run Winamp (freeware).
    If I uninstall BUM (what an acronym :D ) or exit the application, all my .Net problems disappear.

    Any idea on how to proceed or who to speak to?



    ************** Exception Text **************
    System.OverflowException: Arithmetic operation resulted in an overflow.
    at Forms.UsageForm.WndProc(Message& msg)
    at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
    at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

    ************** Loaded Assemblies **************
    mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
    CodeBase: [URL]file:///C:/Windows/Microsoft.NET/Framework64/v2.0.50727/mscorlib.dll[/URL]
    BroadbandUsageMeter
    Assembly Version: 1.0.0.0
    Win32 Version: 1.0.0.0
    CodeBase: [URL]file:///C:/Program%20Files%20(x86)/eircom/eircom%20broadband%20usage%20meter/BroadbandUsageMeter.exe[/URL]
    System.Windows.Forms
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
    CodeBase: [URL]file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll[/URL]
    System
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
    CodeBase: [URL]file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll[/URL]
    System.Drawing
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
    CodeBase: [URL]file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll[/URL]
    Plugin
    Assembly Version: 1.0.0.0
    Win32 Version: 1.0.0.0
    CodeBase: [URL]file:///C:/Program%20Files%20(x86)/eircom/eircom%20broadband%20usage%20meter/Plugin.DLL[/URL]
    System.Xml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
    CodeBase: [URL]file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll[/URL]
    System.Configuration
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
    CodeBase: [URL]file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll[/URL]
    ************** JIT Debugging **************
    To enable just-in-time (JIT) debugging, the .config file for this
    application or computer (machine.config) must have the
    jitDebugging value set in the system.windows.forms section.
    The application must also be compiled with debugging
    enabled.
    For example:
    <configuration>
    <system.windows.forms jitDebugging="true" />
    </configuration>
    When JIT debugging is enabled, any unhandled exception
    will be sent to the JIT debugger registered on the computer
    rather than be handled by this dialog box.


Comments

  • Options
    #2
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Italia wrote: »
    I installed the latest copy of the Broadband Usage Meter on my Win 7 Ultimate x64 SP1 machine.
    Installation was ok, no errors, but now any application that requires access to Microsoft .Net 2.0, gives me errors.
    Below is an example of what happens when I try to run Winamp (freeware).
    If I uninstall BUM (what an acronym :D ) or exit the application, all my .Net problems disappear.

    Any idea on how to proceed or who to speak to?



    ************** Exception Text **************
    System.OverflowException: Arithmetic operation resulted in an overflow.
    at Forms.UsageForm.WndProc(Message& msg)
    at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
    at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

    ************** Loaded Assemblies **************
    mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
    CodeBase: [URL]file:///C:/Windows/Microsoft.NET/Framework64/v2.0.50727/mscorlib.dll[/URL]
    BroadbandUsageMeter
    Assembly Version: 1.0.0.0
    Win32 Version: 1.0.0.0
    CodeBase: [URL="file:///C:/Program%20Files%20%28x86%29/eircom/eircom%20broadband%20usage%20meter/BroadbandUsageMeter.exe"]file:///C:/Program%20Files%20(x86)/eircom/eircom%20broadband%20usage%20meter/BroadbandUsageMeter.exe[/URL]
    System.Windows.Forms
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
    CodeBase: [URL]file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll[/URL]
    System
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
    CodeBase: [URL]file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll[/URL]
    System.Drawing
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
    CodeBase: [URL]file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll[/URL]
    Plugin
    Assembly Version: 1.0.0.0
    Win32 Version: 1.0.0.0
    CodeBase: [URL="file:///C:/Program%20Files%20%28x86%29/eircom/eircom%20broadband%20usage%20meter/Plugin.DLL"]file:///C:/Program%20Files%20(x86)/eircom/eircom%20broadband%20usage%20meter/Plugin.DLL[/URL]
    System.Xml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
    CodeBase: [URL]file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll[/URL]
    System.Configuration
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
    CodeBase: [URL]file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll[/URL]
    ************** JIT Debugging **************
    To enable just-in-time (JIT) debugging, the .config file for this
    application or computer (machine.config) must have the
    jitDebugging value set in the system.windows.forms section.
    The application must also be compiled with debugging
    enabled.
    For example:
    <configuration>
    <system.windows.forms jitDebugging="true" />
    </configuration>
    When JIT debugging is enabled, any unhandled exception
    will be sent to the JIT debugger registered on the computer
    rather than be handled by this dialog box.

    Hi Italia
    have not heard of this issue before.:confused:I sent this to our tech support team and should have ananswer back today.
    Tony


  • Options
    #3
    Italia
    Registered Users Posts: 454 ✭✭Italia


    Thanks.

    The issue is definitely BUM.

    I did some more testing at work today, on a brand new installation of Win 7 x64 Ultimate. The only additional application I installed, apart from .net framework, was Winamp 5.601 (latest release).
    Ran it fine without any issues. Installed BUM - no errors. Configured it and then tried to open Winamp - bang! Identical error as I got at home. If I kill BUM from running, I can start and run Winamp. If I uninstall it - same result.


  • Options
    #4
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Italia wrote: »
    Thanks.

    The issue is definitely BUM.

    I did some more testing at work today, on a brand new installation of Win 7 x64 Ultimate. The only additional application I installed, apart from .net framework, was Winamp 5.601 (latest release).
    Ran it fine without any issues. Installed BUM - no errors. Configured it and then tried to open Winamp - bang! Identical error as I got at home. If I kill BUM from running, I can start and run Winamp. If I uninstall it - same result.

    Hi Italia
    yes appears to be a software conflict. We are not aware of any outstanding issue concerning this but stillinvestigating.
    Will be back to you as soon as possible.
    Tony


  • Options
    #5
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Italia wrote: »
    Thanks.

    The issue is definitely BUM.

    I did some more testing at work today, on a brand new installation of Win 7 x64 Ultimate. The only additional application I installed, apart from .net framework, was Winamp 5.601 (latest release).
    Ran it fine without any issues. Installed BUM - no errors. Configured it and then tried to open Winamp - bang! Identical error as I got at home. If I kill BUM from running, I can start and run Winamp. If I uninstall it - same result.

    Hi Italia
    this appears to be a MicrSoft issue according to our support team.
    Usage Meter uses .NET frame. I would suggest not to use the usage meter till MS has solved the issue. Meanwhile you could use the stats page on the broadband support link.
    You might try to update the OS at some stage later.
    Hope this helps.
    Tony


  • Options
    #6
    Italia
    Registered Users Posts: 454 ✭✭Italia


    Tony,

    Thanks for getting back to me.
    I find it a bit strange that Eircom supports deems it to be a Microsoft issue, as no other indication of a problem manifests itself unless BUM is installed and running. Having said that, I appreciate that it might still be the case.
    Could you ask your support to provide me (even by PM or email, if required) detailed specifics on this issue that show the issue as being a MS problem? (as opposed to an application issue)
    I work for a Microsoft platinum partner and have direct access to their development teams, so I could probably get this fast tracked.

    Thanks in advance
    eircom: Tony wrote: »
    Hi Italia
    this appears to be a MicrSoft issue according to our support team.
    Usage Meter uses .NET frame. I would suggest not to use the usage meter till MS has solved the issue. Meanwhile you could use the stats page on the broadband support link.
    You might try to update the OS at some stage later.
    Hope this helps.
    Tony


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  • Options
    #7
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    Italia wrote: »
    Tony,

    Thanks for getting back to me.
    I find it a bit strange that Eircom supports deems it to be a Microsoft issue, as no other indication of a problem manifests itself unless BUM is installed and running. Having said that, I appreciate that it might still be the case.
    Could you ask your support to provide me (even by PM or email, if required) detailed specifics on this issue that show the issue as being a MS problem? (as opposed to an application issue)
    I work for a Microsoft platinum partner and have direct access to their development teams, so I could probably get this fast tracked.

    Thanks in advance

    Hi Italia,

    Thanks again for contacting eircom on boards.

    Technical Support have advised that this is not an application issue with the usage meter and that you should contact Microsoft for further assistance.

    They have also advised that the link below may be helpful.

    http://support.microsoft.com/kb/951847

    If you need further help on this please contact Microsoft.

    Regards
    Ant


  • Options
    #8
    Italia
    Registered Users Posts: 454 ✭✭Italia


    Ant, Tony,

    I passed this issue to Microsoft's development support in the US. They advise me that the issue is application related. According to them, the calculations on the data are resulting in bigger results than the table is expecting (no idea what this means).
    It could possibly be a JIT bug (again, no idea what this is)

    What now?


  • Options
    #9
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Italia wrote: »
    Ant, Tony,

    I passed this issue to Microsoft's development support in the US. They advise me that the issue is application related. According to them, the calculations on the data are resulting in bigger results than the table is expecting (no idea what this means).
    It could possibly be a JIT bug (again, no idea what this is)

    What now?

    Hi Italia,

    I have sent your post to the NGB team and as soon as I get a response I will get back to you.

    Thanks, Mark


  • Options
    #10
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Italia wrote: »
    Ant, Tony,

    I passed this issue to Microsoft's development support in the US. They advise me that the issue is application related. According to them, the calculations on the data are resulting in bigger results than the table is expecting (no idea what this means).
    It could possibly be a JIT bug (again, no idea what this is)

    What now?

    Hi Italia,

    Just to keep you updated support are looking into the issue and trying to recreate the problem to identify a solution. So we hope to have an update for you next week.

    Thanks, Mark


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