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Line and Broadband

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  • 10-03-2011 4:28pm
    #1
    nickybutler
    Banned (with Prison Access) Posts: 124 ✭✭


    Hello,

    I ordered a new line & broadband online at eircom.ie on 20th of February. I havent heard anything back. I did call 2 weeks ago and was told it can take up to 2 weeks to process.

    Becuase im out of the country I got my mum to call and give her contact number incase i miss there call.

    My mum told me she was told im on a waiting list and it wont be untill 25th of April before i get my line put in!

    So in total it will take 10 weeks to put my line in. Im in a small neighbourhood in a large town (Tramore) where a line used to be in. How on earth can it take this long to put in broadband.

    My order number is:
    9448759p

    Thanks
    Nick


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    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    nickybutler wrote: »
    Hello,

    I ordered a new line & broadband online at eircom.ie on 20th of February. I havent heard anything back. I did call 2 weeks ago and was told it can take up to 2 weeks to process.

    Becuase im out of the country I got my mum to call and give her contact number incase i miss there call.

    My mum told me she was told im on a waiting list and it wont be untill 25th of April before i get my line put in!

    So in total it will take 10 weeks to put my line in. Im in a small neighbourhood in a large town (Tramore) where a line used to be in. How on earth can it take this long to put in broadband.

    My order number is:
    9448759p

    Thanks
    Nick

    Hi Nick,

    I will chase this up for you, if I don't get back with an update later today it will be early next week.

    Thanks, Mark


  • Options
    #3
    nickybutler
    Banned (with Prison Access) Posts: 124 ✭✭nickybutler


    please do let me know,
    thanks


  • Options
    #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    nickybutler wrote: »
    please do let me know,
    thanks


    Hi Nick,

    Just following up, there is a appointment for a technican to call out on the 16/03/11. Did you get a call from eircom confirming that?

    Thanks, Mark


  • Options
    #5
    nickybutler
    Banned (with Prison Access) Posts: 124 ✭✭nickybutler


    Hi,
    I wasnt informed about the appointment.
    However i am out of the country at the moment.
    I will be home on the 15th however.
    So will be able to meet the technician on 16th like planned.
    Can you please let them know I am aware of them coming on the 16th.
    Could they please call me on my mobile if I am not home and i wont be to far away.
    thanks
    nick


  • Options
    #6
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    nickybutler wrote: »
    Hi,
    I wasnt informed about the appointment.
    However i am out of the country at the moment.
    I will be home on the 15th however.
    So will be able to meet the technician on 16th like planned.
    Can you please let them know I am aware of them coming on the 16th.
    Could they please call me on my mobile if I am not home and i wont be to far away.
    thanks
    nick

    Hi Nick,

    I double-checked and I apologise the 18/03/11 was the date they sent me, not the 16th. My fault, this is due to a number of orders in place but they will call you on your mobile to confirm with a definitive time frame and to insure someone is at the address.

    Thanks, Mark


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    #7
    nickybutler
    Banned (with Prison Access) Posts: 124 ✭✭nickybutler


    eircom: Mark wrote: »
    Hi Nick,

    I double-checked and I apologise the 18/03/11 was the date they sent me, not the 16th. My fault, this is due to a number of orders in place but they will call you on your mobile to confirm with a definitive time frame and to insure someone is at the address.

    Thanks, Mark

    Hi Mark,
    No one showed up today and I didnt get a call!
    Thanks
    nick


  • Options
    #8
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    nickybutler wrote: »
    Hi Mark,
    No one showed up today and I didnt get a call!
    Thanks
    nick

    Hi Nick,

    I apologise you were not contacted on Friday. Have you still not received any contact from eircom?

    Thanks, Mark


  • Options
    #9
    nickybutler
    Banned (with Prison Access) Posts: 124 ✭✭nickybutler


    eircom: Mark wrote: »
    Hi Nick,

    I apologise you were not contacted on Friday. Have you still not received any contact from eircom?

    Thanks, Mark

    Hi Mark,
    Good news I had my line installed today.

    One last issue.
    I was told to contact Eircom 1800503303 to organise broadband!
    Rang them and arranged a package to suit my needs but I cant find the same package online so I want to double check what I was offered on the phone.

    I contacted you a 2pm.

    I was told:

    8mb broadband
    Unlimited downloads
    Line Rental & A phone
    2000 minutes to uk landlines
    Unlimited calls to Irish landlines.
    Free connection.

    All for €65 a month. (The first 6 months being cheaper than this and €65 a month after that)

    I was also told this included the special offer being advertised online so I could just finalise the order over the phone and not worry about doing it online, I am worried I was only told this so someone would get there commision??? Maybe Im wrong.

    Thanks
    Nick


  • Options
    #10
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    nickybutler wrote: »
    Hi Mark,
    Good news I had my line installed today.

    One last issue.
    I was told to contact Eircom 1800503303 to organise broadband!
    Rang them and arranged a package to suit my needs but I cant find the same package online so I want to double check what I was offered on the phone.

    I contacted you a 2pm.

    I was told:

    8mb broadband
    Unlimited downloads
    Line Rental & A phone
    2000 minutes to uk landlines
    Unlimited calls to Irish landlines.
    Free connection.

    All for €65 a month. (The first 6 months being cheaper than this and €65 a month after that)

    I was also told this included the special offer being advertised online so I could just finalise the order over the phone and not worry about doing it online, I am worried I was only told this so someone would get there commision??? Maybe Im wrong.

    Thanks
    Nick

    Hi Nick,

    The package I think you are refering to is here - http://bit.ly/eqUs9g however there is no bundle package that incorporates UK calls at the moment.

    Thanks, Mark


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    #11
    nickybutler
    Banned (with Prison Access) Posts: 124 ✭✭nickybutler


    Hmmmm thats strange, she was very clear about the UK landline calls for 2000 minutes a month!

    Is there any 2000 minute addons for uk calls? She did actually call it a package for €65 which included calls to UK.

    She was indian or african. If I gave you my new telephone landline number can you check what I have ordered from her on that?


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    #12
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    nickybutler wrote: »
    Hmmmm thats strange, she was very clear about the UK landline calls for 2000 minutes a month!

    Is there any 2000 minute addons for uk calls? She did actually call it a package for €65 which included calls to UK.

    She was indian or african. If I gave you my new telephone landline number can you check what I have ordered from her on that?

    Hi Nick,

    I got your PM thanks, I will look into it further and get back to you.

    Thanks, Mark


  • Options
    #13
    nickybutler
    Banned (with Prison Access) Posts: 124 ✭✭nickybutler


    As per pm i just sent you.
    Can you confirm just broadband on line
    I dont want the phone or the UK package/addon I ordered as the extra charge wasnt told to me.
    Thanks
    Nick


  • Options
    #14
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    nickybutler wrote: »
    As per pm i just sent you.
    Can you confirm just broadband on line
    I dont want the phone or the UK package/addon I ordered as the extra charge wasnt told to me.
    Thanks
    Nick

    Hi Nick,

    I PM you back.

    Thanks, Mark


  • Options
    #15
    nickybutler
    Banned (with Prison Access) Posts: 124 ✭✭nickybutler


    Hi Mark,
    DId you get my PM?
    I have decided to go with the UK calls aswell for the €78 a month.
    It was just a big jump and when i realised the sales rep had lied to me i decided against it to think about it.
    But yeah can i go for that now?
    But I wouldnt like the sales rep to earn any commision out of it as she had definately misled me?
    Thanks
    Nick


  • Options
    #16
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    nickybutler wrote: »
    Hi Mark,
    DId you get my PM?
    I have decided to go with the UK calls aswell for the €78 a month.
    It was just a big jump and when i realised the sales rep had lied to me i decided against it to think about it.
    But yeah can i go for that now?
    But I wouldnt like the sales rep to earn any commision out of it as she had definately misled me?
    Thanks
    Nick

    Hi Nick,

    I got yor PM thanks I will arrange that for you.

    Mark


  • Options
    #17
    nickybutler
    Banned (with Prison Access) Posts: 124 ✭✭nickybutler


    Hi Mark,
    Thanks for your help. Any chance you could let me know how soon my girlfriend can start making calls to the UK on the UK plan? As the phone arrived on thursday and is plugged in and is making/recieving calls!
    Thanks,
    Nick


  • Options
    #18
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    nickybutler wrote: »
    Hi Mark,
    Thanks for your help. Any chance you could let me know how soon my girlfriend can start making calls to the UK on the UK plan? As the phone arrived on thursday and is plugged in and is making/recieving calls!
    Thanks,
    Nick


    Hi Nick,

    The talktime Anytime UK package has been applied. So all calls made from the date your second bill was sent out 25/03/11 will go under the package allowance so you call the UK and it will go under the package.

    Thanks, Mark


  • Options
    #19
    LostGirly
    Registered Users Posts: 504 ✭✭✭LostGirly


    Hi there,

    We have broadband at home and recently there was a fault with the modem, Eircom were great and replaced it! But in the last week or so the connection hasn't been great, it's been dropping, quite slow and often all three lights on the modem are flashing then they stop then they flash again. Can someone let me know if there is a fault recently or if there is something wrong with our connection please?

    Thanks


  • Options
    #20
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    LostGirly wrote: »
    Hi there,

    We have broadband at home and recently there was a fault with the modem, Eircom were great and replaced it! But in the last week or so the connection hasn't been great, it's been dropping, quite slow and often all three lights on the modem are flashing then they stop then they flash again. Can someone let me know if there is a fault recently or if there is something wrong with our connection please?

    Thanks
    Hi LostGirly
    If you PM me your tel no. I can see if any issue in area or on your own service.
    Thanks
    Tony


  • Options
    #21
    LostGirly
    Registered Users Posts: 504 ✭✭✭LostGirly


    eircom: Tony wrote: »
    Hi LostGirly
    If you PM me your tel no. I can see if any issue in area or on your own service.
    Thanks
    Tony

    PM sent - thanks Tony!


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    #22
    nickybutler
    Banned (with Prison Access) Posts: 124 ✭✭nickybutler


    Hi Mark,
    I have a problem with my first bill
    I have been charged for my months phone rental €2.29 like I was told but I was also charged €9.87 for phone rental. This doesnt make sense.
    Also my broadband was meant to be active since yesterday but still isnt working. Im talking to customer care about it at the moment, they have told me its a problem with the exchange and will fix it. Will i be entitled to a refund for the days I dont get to use the broadband while im waiting for this.
    thanks
    nick


  • Options
    #23
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    nickybutler wrote: »
    Hi Mark,
    I have a problem with my first bill
    I have been charged for my months phone rental €2.29 like I was told but I was also charged €9.87 for phone rental. This doesnt make sense.
    Also my broadband was meant to be active since yesterday but still isnt working. Im talking to customer care about it at the moment, they have told me its a problem with the exchange and will fix it. Will i be entitled to a refund for the days I dont get to use the broadband while im waiting for this.
    thanks
    nick

    Hi Nick,

    I will look into this and get back to you soon.

    Thanks, Mark


  • Options
    #24
    nickybutler
    Banned (with Prison Access) Posts: 124 ✭✭nickybutler


    hi mark any update on this?
    thanks
    nick


  • Options
    #25
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    nickybutler wrote: »
    hi mark any update on this?
    thanks
    nick

    Hi Nick,

    Cheers for taking my call, let me know how you get on with broadband technical support regarding the time out issue you have been having.

    Thanks, Mark


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