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Problem with getting broadband on a new line

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  • 15-03-2011 12:01pm
    #1
    Snaga
    Registered Users Posts: 1,562 ✭✭✭


    Ive just had a new line put in and as part of the install I was moved from the Bray exchange to the local Enniskerry exchange which is a few hundred meters away (The local engineer walked to my house while installing the line!).

    Now after a week the line is showing up on the eircom Gateway as 'Non Standard Install/No Test results - 1024Connect)' so I am only being offered the 1Mb product by frontline Eircom sales which looks like a catchall product for a line hanging off an enabled exchange with unknown characteristics..

    I need a static IP and much higher cap than the 10GB one offered on the 1Mb product, I have asked for an individual line test but so far have not had any change in status.

    I feel like I've fallen through a crack here - Eircom support guys - is there anything you can do to assist? (I can pm the required details if you think you can).

    Thanks.


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    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Snaga wrote: »
    Ive just had a new line put in and as part of the install I was moved from the Bray exchange to the local Enniskerry exchange which is a few hundred meters away (The local engineer walked to my house while installing the line!).

    Now after a week the line is showing up on the eircom Gateway as 'Non Standard Install/No Test results - 1024Connect)' so I am only being offered the 1Mb product by frontline Eircom sales which looks like a catchall product for a line hanging off an enabled exchange with unknown characteristics..

    I need a static IP and much higher cap than the 10GB one offered on the 1Mb product, I have asked for an individual line test but so far have not had any change in status.

    I feel like I've fallen through a crack here - Eircom support guys - is there anything you can do to assist? (I can pm the required details if you think you can).

    Thanks.

    Hi Snaga,

    If you could private message me with your account number or order number or even the telephone number I can look into it for you.

    Thanks, Mark


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    #3
    Snaga
    Registered Users Posts: 1,562 ✭✭✭Snaga


    PM sent - thanks Mark!


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    #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Snaga wrote: »
    PM sent - thanks Mark!

    Hi Snaga,

    I PM you back and should have a response in a few days.

    Thanks, Mark


  • Options
    #5
    bkehoe
    Registered Users Posts: 2,153 ✭✭✭bkehoe


    Can't you just order the 1MB package then upgrade once installed? That was what I did.


  • Options
    #6
    Snaga
    Registered Users Posts: 1,562 ✭✭✭Snaga


    I just got a call back from Eircom and my line is capable of the full adsl 1 productset.

    Thanks guys!


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  • Options
    #7
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Snaga wrote: »
    I just got a call back from Eircom and my line is capable of the full adsl 1 productset.

    Thanks guys!

    No problem :) ,

    Let us know if you have any queries in the future.

    Mark


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