Account refund

selfbuilder1

I moved to another provider in February and got my final bill from eircom on 14/2/2011 which showed that I was in credit by 50.66 euro. When will I receive this from eircom. Thanks for your help.

Damer

Hi I'm in the same boat canceled my land-line received final bill in credit by €41.06. wondering when I can expect a cheque for same to arrive? I also sent pm to you on eircom site.
thanks
Ruth

eircom: Mark

Damer wrote: »

Hi I'm in the same boat canceled my land-line received final bill in credit by €41.06. wondering when I can expect a cheque for same to arrive? I also sent pm to you on eircom site.
thanks
Ruth

Hi Damer,

I sent you a PM through our forum if you have any follow up queries let me know.

Thanks, Mark

Damer

Damer wrote: »

Hi I'm in the same boat canceled my land-line received final bill in credit by €41.06. wondering when I can expect a cheque for same to arrive? I also sent pm to you on eircom site.
thanks
Ruth

many thanks for your reply Mark to PM, I'll look forward to cheque arriving in the post next week
Ruth

eircom: Mark

selfbuilder1 wrote: »

I moved to another provider in February and got my final bill from eircom on 14/2/2011 which showed that I was in credit by 50.66 euro. When will I receive this from eircom. Thanks for your help.

Hi selfbuilder1,

Can you PM your eircom telephone number or account number and I can check that for you.

Thanks, Mark

eircom: Mark

Damer wrote: »

many thanks for your reply Mark to PM, I'll look forward to cheque arriving in the post next week
Ruth

Hi Ruth,

No problem

Mark

selfbuilder1

eircom: Mark wrote: »

Hi selfbuilder1,

Can you PM your eircom telephone number or account number and I can check that for you.

Thanks, Mark

PM sent. Thanks for the help.

eircom: Mark

selfbuilder1 wrote: »

PM sent. Thanks for the help.

Hi selfbuilder1,

I checked it out and PM you back.

Thanks, Mark

selfbuilder1

eircom: Mark wrote: »

Hi selfbuilder1,

I checked it out and PM you back.

Thanks, Mark

Thanks Mark.

selfbuilder1

Got the refund in the post today. Thanks Mark for your help.

eircom: Mark

selfbuilder1 wrote: »

Got the refund in the post today. Thanks Mark for your help.

Hi,

Glad to hear it thanks for getting back to me.

Mark

qhe0i9zvfgdou8

Mark, I too am due a refund of around 50 euro from Eircom I would be grateful if you could check it out.I will PM you the details. Thanks.

eircom: Mark

Blaze Hissing Liar wrote: »

Mark, I too am due a refund of around 50 euro from Eircom I would be grateful if you could check it out.I will PM you the details. Thanks.

Hi Blaze Hissing Liar

I checked out the status of your refund, I sent you a PM. If you have any follow up queries let me know.

Thanks, Mark

qhe0i9zvfgdou8

eircom: Mark wrote: »

Hi sudsandsurf

I checked out the status of your refund, I sent you a PM. If you have any follow up queries let me know.

Thanks, Mark

Thanks very much for the prompt response Mark much appreciated. Will let you know the outcome.

eircom: Mark

Blaze Hissing Liar wrote: »

Thanks very much for the prompt response Mark much appreciated. Will let you know the outcome.

Hi Blaze Hissing Liar,

No problem

Please do get back to me.

Thanks, Mark

Damer

eircom: Mark wrote: »

Hi Ruth,

No problem

Mark

Hi Mark no cheque arrived last week and today's post arrived but nothing from eircom
can you check it out for me
thanks Ruth

eircom: Mark

Damer wrote: »

Hi Mark no cheque arrived last week and today's post arrived but nothing from eircom
can you check it out for me
thanks Ruth

Hi Ruth,

I will look into this and get back to you.

Thanks, Mark

Damer

eircom: Mark wrote: »

Hi Ruth,

I will look into this and get back to you.

Thanks, Mark

thanks Mark
Ruth

Damer

any update Mark?

eircom: Mark

Damer wrote: »

any update Mark?

Hi Ruth,

Apologies for the wait, you refund cheque just missed the last batch the was sent out in the post. So the cheque is now sheduled to be sent out within the next two weeks.

Apologies, Mark

Damer

eircom: Mark wrote: »

Hi Ruth,

Apologies for the wait, you refund cheque just missed the last batch the was sent out in the post. So the cheque is now sheduled to be sent out within the next two weeks.

Apologies, Mark

Mark
Really?! that beggars belief!!! within the next two weeks??
Eircom only send post out every two weeks? maybe someone should tell your accounts department that an post deliver post 5 days a week!

thanks for your help anyhow

eircom: Mark

Damer wrote: »

Mark
Really?! that beggars belief!!! within the next two weeks??
Eircom only send post out every two weeks? maybe someone should tell your accounts department that an post deliver post 5 days a week!

thanks for your help anyhow

Hi Ruth,

Apologies, a refund can take up up to six weeks to be issued after the account has been cancelled. I thought the request was sent quick enough to be sent a week ago.

However this was not the case.

I am really sorrt but the process can take up to six weeks to be issued.

Thanks. Mark

Damer

Hi Mark,
sadly I have to report almost four weeks later that no cheque has arrived.
can you please get my cheque issued and sent asap
thank you
Ruth

thefinalstage

Damer wrote: »

Hi Mark,
sadly I have to report almost four weeks later that no cheque has arrived.
can you please get my cheque issued and sent asap
thank you
Ruth

It usually takes approximately six weeks. It will arrive you just gotta be patient.

eircom: Mark

Damer wrote: »

Hi Mark,
sadly I have to report almost four weeks later that no cheque has arrived.
can you please get my cheque issued and sent asap
thank you
Ruth

Hi Damer,

The cheque was issued on the 11/04/11 to the Yew Cottage address?

Thanks, Mark

Damer

Hi Mark
yes Yew Cottage is correct, but no cheque as of yet has arrived and if it was issued on the 11th does that indicate it's gone astray? or is the issue date separate from dispatch?

Damer

poisonedstream wrote: »

It usually takes approximately six weeks. It will arrive you just gotta be patient.

oh we're way past six weeks now!

eircom: Mark

Damer wrote: »

Hi Mark
yes Yew Cottage is correct, but no cheque as of yet has arrived and if it was issued on the 11th does that indicate it's gone astray? or is the issue date separate from dispatch?

Hi Ruth,

I spoke to eircom credit management and they confirmed the cheque was issued on the 11/04/11 stated there was a delay in cheques being received due to the Easter weekend. So If you don't receive the cheque by Tuesday or Wednesday let me know and I will get get back in touch with credit management ASAP.

Thanks, Mark

Damer

eircom: Mark wrote: »

Hi Ruth,

I spoke to eircom credit management and they confirmed the cheque was issued on the 11/04/11 stated there was a delay in cheques being received due to the Easter weekend. So If you don't receive the cheque by Tuesday or Wednesday let me know and I will get get back in touch with credit management ASAP.

Thanks, Mark

thanks Mark

eircom: Mark

Damer wrote: »

oh we're way past six weeks now!

Hi Ruth,

Have you received the cheque as yet?

Thanks, Mark

Damer

Hi Mark,
Sadly no cheque has arrived.

Ruth