SKy+ Box keeps freezing

glineli

Hi

I have a pace sky+ box. Recently the picture has started to freeze for a second or 2 every now and again. It happens on all channels. The signal quality looks good when i go into signal test.

Could the box be slowly dying? Is it time for a sky HD box?

thanks

Digital Satellite TV

glineli wrote: »

Hi

I have a pace sky+ box. Recently the picture has started to freeze for a second or 2 every now and again. It happens on all channels. The signal quality looks good when i go into signal test.

Could the box be slowly dying? Is it time for a sky HD box?

thanks

Might be but you could try a software reload and /or re-format (you'll lose whatevers save though)on the box before you rush out and thrown your hard earned dough at it.

http://www.tvtrade.ie/troubleshooting-sky-tv-issues.html

Apologies for the quality of the video. It was one of our earlier ones and was done with a horrible little camera from the stone ages but you'll get the jist.

samhail

I'd phone up sky to ask. i have always found them extra helpful.

If it is a problem with the box the might replace for free... i think

muffler

samhail wrote: »

If it is a problem with the box the might replace for free... i think

Unless it's under warranty they wont.

I had to pat €100 recently to have a box replaced and all they give you then is a reconditioned one.

tony melia

That happened to me i just changed scart lead no problem since

homer simpson

glineli wrote: »

Hi

I have a pace sky+ box. Recently the picture has started to freeze for a second or 2 every now and again. It hahe ppens on all channels. The signal quality looks good when i go into signal test.

Could the box be slowly dying? Is it time for a sky HD box?

thanks

that has actually happened me not to long ago too. They refused to fix / replace it as its over 12 months, so i thought i'd be smart and I threatened to take out my subscription they said go ahead still weren't replacing my box! they wouldn't sell me a new + box either(as muffler said) and there is also no guarantee with the reconed boxes.

In the end it worked out cheaper for me to I get in the HD subscription for 12 months (that comes with a free HD box and installation) than to buy a new HD box because i wasn't buying an un-guaranteeing reconed box.....

Morale of the story, sky Always win in the end, robbing bas......

Groom!

There's a whirring noise like a fan coming from my SKY+ box today and I haven't a clue what it is.

It seems from what I am reading above like Sky don't really repair them so will I just wait till it explodes and then go for a Sky HD?

How much is the HD does anyone know?

Thanks in advance

homer simpson

Groom! wrote: »

There's a whirring noise like a fan coming from my SKY+ box today and I haven't a clue what it is.

It seems from what I am reading above like Sky don't really repair them so will I just wait till it explodes and then go for a Sky HD?

How much is the HD does anyone know?

Thanks in advance

€15 per month...

Lebus

glineli wrote: »

Hi

I have a pace sky+ box. Recently the picture has started to freeze for a second or 2 every now and again. It happens on all channels. The signal quality looks good when i go into signal test.

Could the box be slowly dying? Is it time for a sky HD box?

thanks

I also had this problem so i rang up sky & they went step by step through wat i had 2 do 2 fix it & its bn perfect ever since,guess 6 months now:cool: was fixed using the remote control (was a setting problem)
Hope this helps:)

glineli

Thanks for all the replies.

I rang sky this morning, 249 for a new box, which is a HD box. However i can take a sky HD sub where i get a box for free, 30 for installation and 7.50 a month then. Thats not too bad, half thinking about it.

homer simpson

glineli wrote: »

Thanks for all the replies.

I rang sky this morning, 249 for a new box, which is a HD box. However i can take a sky HD sub where i get a box for free, 30 for installation and 7.50 a month then. Thats not too bad, half thinking about it.

7.50? I take it thats an introductory offer?

glineli

homer_simpson wrote: »

7.50? I take it thats an introductory offer?

Introductory for 12 months, so happy enough with that offer

Ms Happy

If your box freezes this is what you do.....

• press services on your remote
• select option 4
• then press 0 then 1 (not options on the menu)
• this will open a new menu, the bottom 2 options are what you want (think they are options 6 & 7. I'm in work so I can't check)

one of them is a complete reset, which will delete anything recorded
And the second system reset which will turn off your box and reboot it (takes about 2 minutes)

I have to reboot mine every 2 weeks or so. apparently its down to how much you record, pause etc.

muffler

homer_simpson wrote: »

7.50? I take it thats an introductory offer?

I was going to cancel the HD sub a few weeks ago and they give it to me for €7.50 also.

I also got free mutiroom from them. Happy days.

Lebus

muffler wrote: »

I was going to cancel the HD sub a few weeks ago and they give it to me for €7.50 also.

I also got free mutiroom from them. Happy days.

I gotta ring up & say i wanna cancel my sky;)