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Just Broadband

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  • 30-03-2011 4:29pm
    #1
    geraardo
    Closed Accounts Posts: 144 ✭✭


    Hope someone can help, im not to sure what broadband package im on at the moment (forgive my ignorance) but it has a 30 gig cap and there is a phone bundle aswell i think.

    I just want switch my broadband package to the NGB advanced with up to 8Mb download and Unlimited usage for 39.82 a month,with just a normal phone package no bundles if its possible.

    Maybe one of the eircom reps would look into this for me.
    Thanks.


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  • Options
    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    geraardo wrote: »
    Hope someone can help, im not to sure what broadband package im on at the moment (forgive my ignorance) but it has a 30 gig cap and there is a phone bundle aswell i think.

    I just want switch my broadband package to the NGB advanced with up to 8Mb download and Unlimited usage for 39.82 a month,with just a normal phone package no bundles if its possible.

    Maybe one of the eircom reps would look into this for me.
    Thanks.

    Hi geraardo,

    Can you PM me with your eircom telephone number and I will look into this for you.

    Thanks, Mark


  • Options
    #3
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    geraardo wrote: »
    Hope someone can help, im not to sure what broadband package im on at the moment (forgive my ignorance) but it has a 30 gig cap and there is a phone bundle aswell i think.

    I just want switch my broadband package to the NGB advanced with up to 8Mb download and Unlimited usage for 39.82 a month,with just a normal phone package no bundles if its possible.

    Maybe one of the eircom reps would look into this for me.
    Thanks.

    Hi geraardo.

    I checked your account and you are on the NGB Regular package which is €29.99 Inc Vat per month.

    If yo wish to upgarade to the NGB advanced as you said is €39.82 per month. I can issue the upgrade for you if you can PM me your eircom account number and the name on the account.

    Also confirming you want me to issue the upgrade.

    Thanks, Mark


  • Options
    #4
    geraardo
    Closed Accounts Posts: 144 ✭✭geraardo


    Hi Mark can you tell me will this upgrade have any effect on our phone in any way.
    Thanks.


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    #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    geraardo wrote: »
    Hi Mark can you tell me will this upgrade have any effect on our phone in any way.
    Thanks.

    Hi geraardo,

    No your phone service and the social telephone allowance will not be affected.

    Thanks, Mark


  • Options
    #6
    geraardo
    Closed Accounts Posts: 144 ✭✭geraardo


    Hi Mark i just confirmed the upgrade,when will i get conformation of the upgrade.

    Thanks.


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    #7
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    geraardo wrote: »
    Hi Mark i just confirmed the upgrade,when will i get conformation of the upgrade.

    Thanks.

    Hi geraardo,

    I have issued the order to upgrade to the NGB advanced that should complete in the next 48 hours. The reference number is 1140374CH if you have any follow up queries let me know.

    Thanks, Mark


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    #8
    geraardo
    Closed Accounts Posts: 144 ✭✭geraardo


    Cheers Mark.


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    #9
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    geraardo wrote: »
    Cheers Mark.

    No problem :)

    Mark


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