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Apple couldn't find this problem when sent for repair!!!

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  • 30-03-2011 9:45pm
    #1
    Boxfresh
    Registered Users Posts: 1,303 ✭✭✭


    Bought an iPhone 4 about 5 weeks ago. After a few weeks I was having problems with the home button which became unresponsive at times and gradually got worse. The phone has never been dropped or near water.

    I got on to Apple and ended up sending it to them for repair. I'm after getting an email from them now saying that there "technicians" couldn't replicate the problems I reported and they are now sending me the phone back UNREPAIRED!!

    I posted a video on YouTube before I sent the phone to them. How could they not see replicate this? FFS! :mad:

    https://www.youtube.com/watch?v=A__fWp_Kaak
    Tagged:


Comments

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    #2
    lpool2k05
    Registered Users Posts: 383 ✭✭lpool2k05


    That would do my head in..Obviously your going contact them again..Send them the link to this video..Bet they didnt even turn it on!!


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    #3
    matchthis
    Registered Users Posts: 1,873 ✭✭✭matchthis


    Worth a punt, email the thread to sjobs@apple.com too


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    #4
    massy086
    Registered Users Posts: 2,845 ✭✭✭massy086


    i have the very same problem and i wont be taking it back after i send it in i can promise you that refuse to take it back 600 euro phone no way


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    #5
    deep1
    Registered Users Posts: 1,170 ✭✭✭deep1


    You should have gone for advanced replacement instead of repair.
    Have a look, I had a exact same problem
    http://www.boards.ie/vbulletin/showthread.php?p=71274402
    new phone works perfect as it should be..


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    #6
    rivalius13
    Registered Users Posts: 893 ✭✭✭rivalius13


    matchthis wrote: »
    Worth a punt, email the thread to sjobs@apple.com too
    Best to NOT come across angry and kiss a LOT of ass if you want anything good from Steve.


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