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SKY HD warning

  • 31-03-2011 11:38am
    #1
    Kurn
    Registered Users, Registered Users 2 Posts: 878 ✭✭✭


    Hey,

    You may know about this on here, but no harm in mentioning it I suppose. I bough a SKY HD box on adverts, works fine and all that. But I decided as I had movies at the time, to ask if I can have HD for a month or two to try it out. I call the guy and he says sure you can have it as long or little as you like as you bought the box yourself.

    About a month a half in I decided, i'll cancel this, called SKY and asked to cancel. The girl in SKY was very helpful to be fair to her, and had to ask her supervisor who told me if I had left it another day I would have been in a year long contract (despite not having signed anything or been told so). But all is ok, because they realize this is some mistake on their end and not my fault so they cancel.

    Yesterday I come home, and there is a letter from SKY in red! If I don't resubscribe in 30 days they will be charging me 145 euro. I call them, and they guy is very confused about it, on hold for 20 minutes and he manages to get a manager who eventually agrees this is in error and applies something to remove that charge.

    In case anyone else is thinking of getting SKY HD sub with their own box, it looks like it comes with a 12 month contract regardless, even if SKY themselves don't seem to know this...

    Anyway just sharing....


Comments

  • #2
    Cantona's Collars
    Registered Users, Registered Users 2 Posts: 33,709 ✭✭✭✭Cantona's Collars


    The 12 month contract with the HD pack has always been there,no trial period.


  • #3
    Kurn
    Registered Users, Registered Users 2 Posts: 878 ✭✭✭Kurn


    zerks wrote: »
    The 12 month contract with the HD pack has always been there,no trial period.


    Yup, I know that now, but SKY themselves seemed to think it was like any other price plan.


  • #4
    iPlop
    Closed Accounts Posts: 2,822 ✭✭✭iPlop


    johnmryan wrote: »
    Yup, I know that now, but SKY themselves seemed to think it was like any other price plan.

    I find that strange as I've had it for over 2 years now and it was a 12 month contract at that time.


  • #5
    Kurn
    Registered Users, Registered Users 2 Posts: 878 ✭✭✭Kurn


    The Incredible Fridge wrote: »
    I find that strange as I've had it for over 2 years now and it was a 12 month contract at that time.

    Yea, maybe some staff don't realize this, but it does require a 12 month contract based on my last conversation with them regardless on where you bought the sky hd box


  • #6
    iPlop
    Closed Accounts Posts: 2,822 ✭✭✭iPlop


    johnmryan wrote: »
    Yea, maybe some staff don't realize this, but it does require a 12 month contract based on my last conversation with them regardless on where you bought the sky hd box

    When I originally bought my HD box, they told me I could only get it from them, remember they were'nt out long then and the box was €400 (jeeez it must be closer to 3 years so) and the HD sub was for 12 months.

    They probably have a high staff turnover or do a lot of rotation in different areas of the call centre


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  • #7
    watty
    Registered Users, Registered Users 2 Posts: 32,417 ✭✭✭✭watty


    The confusion may be on non-HD packs.

    IF you get a sky install and subsidied box you are stuck for a year.

    If you get your own Sky box (HD or not), and order non-HD sky then you can negotiate for a shorter term such as 1 mth if you had sky before. Otherwise negotiate for minimum term. Could be 3 months if you never had sky.

    But if you order HD sky there may be a 12 month minimum. Again if you make it clear there is no subsidy/install you might get a shorter minimum. Likely by default though you will be on 12 months. Like getting Bill Pay Phone Sim in many cases for existing phone.


  • #8
    Minstrel27
    Closed Accounts Posts: 7,818 ✭✭✭Minstrel27


    johnmryan wrote: »
    Yup, I know that now, but SKY themselves seemed to think it was like any other price plan.

    When I added HD to my old package I was warned by Sky that it would be a 12 month contract. And I did have my own Sky HD box bought separately.


  • #9
    Kurn
    Registered Users, Registered Users 2 Posts: 878 ✭✭✭Kurn


    Minstrel27 wrote: »
    When I added HD to my old package I was warned by Sky that it would be a 12 month contract. And I did have my own Sky HD box bought separately.

    Yup, that's correct, something they neglected to tell me, which is why they let me off the hook.


  • #10
    basill
    Registered Users, Registered Users 2 Posts: 1,349 ✭✭✭basill


    Incidentally what rate are people getting?? Had a Sky rep on the phone cold calling me yesterday and offering the HD channels for €7.50 a month with a year contract to add it onto our multiroom package. I told him to call me back in a week to give me time to look through the epg and see if there were any channels (other than the freebie ones like BBC and ITV etc) that we would actually use.


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