Viber

keredern

Hi Viber!

I'm also having a problem with my new HTC One X running on 4.0.3
with software number 1.29.401.11

I use a Nokia BH-200 bluetooth handsfree earpiece but for some reason when I am on Viber calls it will not function!

I previously used a HTC Desire HD & it always worked flawlessly!

I've checked my Viber settings & the Bluetooth Handsfree option is enabled.

I'd really appreciate any advice on this from anyone as it's a real problem!!

Many thanks!:)

Viber

Hi @keredern -

Viber does support most Bluetooth/headset devices in general. However, some are not supported, due to the restrictions within the phone itself (sometimes certain iPhone/Android features or external devices do not function smoothly with 3rd-party applications). We have fixed Viber in our lastest versions so MOST of the BT/headset devices can work, but unfortunately some others are just not fully compatible yet, and we're continuously working to adapt the app to more and more BT and headset devices

For more info, please contact our support team at http://bit.ly/ukGVJ0 and elaborate on the problem. They will take details from you, and this will hopefully help us solving the problem in future versions.

Cossax

Are there known issues with restoring Viber from Titanium Backup?
It's only a small issue really, Viber just picks up the wrong contacts (puts people who don't have Viber into the Viber contact list).

Red Silurian

I have viber contacts that are not on viber (some don't even have smart phones) any idea what might cause this?

Professey Chin

Cossax wrote: »

Are there known issues with restoring Viber from Titanium Backup?
It's only a small issue really, Viber just picks up the wrong contacts (puts people who don't have Viber into the Viber contact list).

Yep. It confuses the database. Youre better off with a clean install

thebman

colmtheperson wrote: »

I have viber contacts that are not on viber (some don't even have smart phones) any idea what might cause this?

You probably turned on display all contacts in options

Viber

@Cossax -
Titanium backups have been reported to collide (or create certain problems) with Viber. However, are you sure that the problem you're describing is a result of your Titanium?

@colmtheperson -
Thanks for the report. Just to make sure - are you 100% certain that those contacts are displayed as Viber users? Do they have the "Viber" badge appearing next to them, and the "Free Call" button inside their contact page?

Please contact me via Private Message and elaborate on this issue (specific examples would help investigate this issue thoroughly). Thank you in advance

Cossax

Viber wrote: »

@Cossax -
Titanium backups have been reported to collide (or create certain problems) with Viber. However, are you sure that the problem you're describing is a result of your Titanium?

@colmtheperson -
Thanks for the report. Just to make sure - are you 100% certain that those contacts are displayed as Viber users? Do they have the "Viber" badge appearing next to them, and the "Free Call" button inside their contact page?

Please contact me via Private Message and elaborate on this issue (specific examples would help investigate this issue thoroughly). Thank you in advance

I'd be fairly sure, it happens after I wipe user data, install a new rom and then use Titanium to restore my previous apps.

Viber

Cossax wrote: »

I'd be fairly sure, it happens after I wipe user data, install a new rom and then use Titanium to restore my previous apps.

If this problem occurs only when installing a Titanium backuped ROM, then unfortunately there is not much we can do to help

If you see this problem happening also when a "clean" ROM (that did not originate from a backup), please do let us know.

Cossax

Viber wrote: »

If this problem occurs only when installing a Titanium backuped ROM, then unfortunately there is not much we can do to help

If you see this problem happening also when a "clean" ROM (that did not originate from a backup), please do let us know.

Ah it's no biggie, was just wondering if ye knew a fix/it was a problem with Viber - it only takes a minute to delete Viber, get the app back and allow it fire up and scan contacts again.

jossul1179

Any update on VoIP for the BlackBerry app. The messaging app works good, but how long until Voice calls will be available? Are we talking weeks months or a year?

Viber

jossul1179 wrote: »

Any update on VoIP for the BlackBerry app. The messaging app works good, but how long until Voice calls will be available? Are we talking weeks months or a year?

Releasing the beta version with messaging only is only the first step. We are working around the clock to bring the VoIP feature to our fans, and we hope to complete it within the next few to several months. We'll keep you posted with news.

A+-Guru

I think vodafone are blocking VIBER!

mine was working fine until today, when I noticed viber was not working, getting a blocked message..

uninstalled about 10 times and reinstalled, vibers activation message does not come to my phone, I click the button that says to click here if no message arrives, parts of the vodafone mobile on the appear on the viber website where I click the button for viber to ring me, when I click that the page errors out.

If I try the same using wifi I can get viber to call me with the code, I enter it and thats as far as i get, viber will not work..

why are vodafone blocking this? I have just signed up for a 24month contract..ill walk away from vodafone and let them go shi**te if this is what there at

thebman

Taking ages to send/ receive messages today on wireless connection and having no issues with other services.

puppetmaster

A+-Guru wrote: »

I think vodafone are blocking VIBER!

mine was working fine until today, when I noticed viber was not working, getting a blocked message..

uninstalled about 10 times and reinstalled, vibers activation message does not come to my phone, I click the button that says to click here if no message arrives, parts of the vodafone mobile on the appear on the viber website where I click the button for viber to ring me, when I click that the page errors out.

If I try the same using wifi I can get viber to call me with the code, I enter it and thats as far as i get, viber will not work..

why are vodafone blocking this? I have just signed up for a 24month contract..ill walk away from vodafone and let them go shi**te if this is what there at

Vodafone are saying its a system issue with them and they are not intentionally blocking it, There is a thread on it over on the vodafone "talk to" forum. They said the same to me on the phone (although in the shop they told me they were blocking it lol) Mine has been intermittenly blocked for a few weeks now, It started working the day before yesterday though, havent had signal since to remains to be seen for me if they've fixed it. I did read somewhere the other day that up to 60% of smartphone users would switch network if their provider started blocking voip applications like Viber or skype. So maybe just maybe this would keep them on their toes. I know id move, having been with Vodafone since the Eircell days...

flugel

Notification Issues:

Everytime I either close the pop up message or even reply to the pop up message the message alert icon still remins on the notification bar.

Very annoying as after seeing or replying to a message if you look at your phone a minute later you think there's another message in

Viber

flugel wrote: »

Notification Issues:

Everytime I either close the pop up message or even reply to the pop up message the message alert icon still remins on the notification bar.

Very annoying as after seeing or replying to a message if you look at your phone a minute later you think there's another message in

Hi,
This is a known issue to us, and we're working to solve it these days.
We hope to include a fix in our next big version.

flugel

Viber wrote: »

Hi,
This is a known issue to us, and we're working to solve it these days.
We hope to include a fix in our next big version.

Cool, thanks for the reply

Viber

flugel wrote: »

Cool, thanks for the reply

Our pleasure, and we apologize for the temporary inconvenience.

Cossax

Do you have public road map or similar?

paddyandy

When are we going to have Viber up and running as serious competition to the Mobile Companies .I CAN'T wait !!!!

Viber

@Cossax -
Unfortunately nothing official, not yet.
Meanwhile, we offer the possibility to enter our official HelpDesk (http://helpme.viber.com) where all of the relevant information - also about future plans - can be found. Naturally, some plans are outlined there in a more general tone, since in the technological world it is sometimes hard to foresee obstacles that delay projects and ETAs.

@paddyandy -
What exactly do you mean? Viber already provides a free calling & messaging service

mecaja

Hi,
I can't see Viber on market, the phone is Samsung Galaxy Ace + 7500, country Croatia ??

Thanks in advance for your help

Viber

mecaja wrote: »

Hi,
I can't see Viber on market, the phone is Samsung Galaxy Ace + 7500, country Croatia ??

Thanks in advance for your help

This is a known issue for some users.
We invite you to try and download the .APK file directly from our official HelpDesk at: http://bit.ly/rqbZEw

mecaja

Viber wrote: »

This is a known issue for some users.
We invite you to try and download the .APK file directly from our official HelpDesk at: http://bit.ly/rqbZEw

That solved the problem, thank you !

Viber

mecaja wrote: »

That solved the problem, thank you !

Our pleasure to help
Should you have any other questions/problems in the future, please don't hesitate to let me know.

rollout

I have a similar problem as above with my Galaxy Ace Plus but when I tried your advice and other steps on the viber site it still won't work.

I get an error message on the phone saying "There is a problem parsing the package"

Can anything be done?

Viber

rollout wrote: »

I have a similar problem as above with my Galaxy Ace Plus but when I tried your advice and other steps on the viber site it still won't work.

I get an error message on the phone saying "There is a problem parsing the package"

Can anything be done?

Hi,
Please note that Viber does not officially support Ace Plus, as seen in the list of officially supported devices in our HelpDesk: http://bit.ly/rqbZEw

However, it should still overall function. Pleas specify which version of Android you're running, and whether or not you're using a Custom ROM.
Also, have you tried contacting Android support forums? This error message may not be related to Viber specifically, but to Android itself.

Red Silurian

I am currently considering upgrading my phone from the wildfire to the desire c

Can anybody here (viber or boardsie) tell me if viber will function on the desire c? I'm aware of the limitations on the wildfire and just wondering will I have the same problems if I get the desire c

Paparazzo

I only noticed yesterday that if I try and share something, viber is missing the big list of apps and options to share with. I went to share an app from the share option in the market. It had all the usuals (whats app, message, email, yahoo mail etc) but viber was missing. Is that normal? I've a galaxy s 2 with ICS, unrooted.

5starpool

Paparazzo wrote: »

I only noticed yesterday that if I try and share something, viber is missing the big list of apps and options to share with. I went to share an app from the share option in the market. It had all the usuals (whats app, message, email, yahoo mail etc) but viber was missing. Is that normal? I've a galaxy s 2 with ICS, unrooted.

I just checked on my Galaxy Nexus with stock and checked the sharing options on a picture. Viber is on the list for me.

Edit: Sorry, read your post properly just there, and Viber not on the list of app share options for me either.

Paparazzo

Yeah, just noticed it for apps. The share option through the market doesn't work, tried a built in share option through an app and it didn't work either.

Red Silurian

Paparazzo wrote: »

I only noticed yesterday that if I try and share something, viber is missing the big list of apps and options to share with. I went to share an app from the share option in the market. It had all the usuals (whats app, message, email, yahoo mail etc) but viber was missing. Is that normal? I've a galaxy s 2 with ICS, unrooted.

Normal for me HTC Wildfire stock 2.2

Edit: Meaning I also can't find the share option lol

squeakyduck

Two of my friends joined viber and I got the notification that they are now on viber.

When I click free call, it says that this person is not available to call on viber but you can call them normally. One person has a windows phone of some sort and the other a blackberry.

Is viber still sorting out the kinks when it comes to some phones?

Cossax

squeakyduck wrote: »

Two of my friends joined viber and I got the notification that they are now on viber.

When I click free call, it says that this person is not available to call on viber but you can call them normally. One person has a windows phone of some sort and the other a blackberry.

Is viber still sorting out the kinks when it comes to some phones?

Viber on WP and Blackberry only have messaging ability currently.


Viber,
Is there any way of saving messages and reloading them when changing rom/wiping data? Only current way is Titanium Backup but as there are previously discussed issues with that I'd rather not use it.

jossul1179

Are there any updates for Viber on Blackberry? The app has been out for a couple months now with messaging only. Most blackberry users use BBM so with the VOIP feature this app is almost useless.

Red Silurian

jossul1179 wrote: »

Most blackberry users use BBM so with the VOIP feature this app is almost useless.

What about messaging people who have android/windows/apple phones

How does BBM work that?

Try to remember viber is CROSS-PLATFORM and therefore has many benefits over BBM or iMessenger... The delay is likely due to some of the less powerful blackberry devices (Curve 9300 for example) having limitations on processor-heavy VOIP applications

Viber

Hi,

colmtheperson's was pretty accurate - we are working these days on implementing our calling service in all of the supported devices and OS versions of Blackberry, and unfortunately this takes some time.

We apologize for the delay, and we promise to fill you in once we have news.

yoyo

Hi Viber,

Regarding custom roms will you be adding support for CM9 soon? You said over on the cm forums that cm is one custom rom you guys support

Nick

Viber

yoyo wrote: »

Hi Viber,

Regarding custom roms will you be adding support for CM9 soon? You said over on the cm forums that cm is one custom rom you guys support

Nick

As a whole, Custom ROMs are not supported officially by Viber. We partly support some Custom ROMs, and CM is among them.
However, specifically CM9 alters the phone's microphone settings, thus not allowing Viber to detect the microphone properly (and this causes one-sided audio issues).

This issue was discussed thoroughly on XDA Forums, and even a user-based workaround was suggested: http://forum.xda-developers.com/showthread.php?p=25865775#post25865775

Please understand that adapting ourselves to all Custom ROMs out there is not an easy task. We plan to attend to CM9 in the future, but unfortunately we still don't know exactly when that will happen.

Nolimits

I got Jelly Bean today, and I see Viber isn't working with it, is this going to be like ICS again with months of waiting?

Viber

Nolimits wrote: »

I got Jelly Bean today, and I see Viber isn't working with it, is this going to be like ICS again with months of waiting?

Our upcoming version 2.2 (released hopefully within the next week or two) should be compatible with Jelly Bean. So - it won't take nearly as much time as ICS took, simply because the change between ICS and JB is not as dramatic as it was between Android 2.x and ICS

We'd love to get your feedback after installing Viber 2.2

Molloys Clondalkin

Hi Viber great app most people in my contacts have it now but I have a problem I must have hit use viber as default and when I go to call a number it doesnt switch to gsm,
I cant get it that viber will not be the default will I hve to uninstall and reinstall again ? I tried returning to factory settings but no joy

eoferrall

Molloys Clondalkin wrote: »

Hi Viber great app most people in my contacts have it now but I have a problem I must have hit use viber as default and when I go to call a number it doesnt switch to gsm,
I cant get it that viber will not be the default will I hve to uninstall and reinstall again ? I tried returning to factory settings but no joy

Should be able to go into settings>apps, select viber and then you'll see clear defaults.

should stop it being default.

Viber

Molloys Clondalkin wrote: »

Hi Viber great app most people in my contacts have it now but I have a problem I must have hit use viber as default and when I go to call a number it doesnt switch to gsm,
I cant get it that viber will not be the default will I hve to uninstall and reinstall again ? I tried returning to factory settings but no joy

As explained above, the setting of Viber as a default dialer is actually an option provided to you by your phone (Android) and not Viber itself.

Viber

Hi everyone,

We are excited to announce that the long anticipated Viber 2.2 has just been released, and available for download!
Our new version contains many new features, improvements and bug fixes, the highlights of which are:

- Group Messaging
- Personal photos can now be added to your Contacts
- Time stamps for each and every message on your text conversations
- Custom backgrounds can now be assigned to your text conversation screen
- See when your friends joined Viber inside Viber's contact list.

And many more cool new featuers and enhancements
As always, we would love to receive feedback from you regarding the new version - your thoughts, problems you might have encountered, etc.

Regards,
the Viber Team

Professey Chin

Is there a full changelog we can dig through anyhere while waiting for the market refresh?

Nolimits

Does it work with Jelly Bean yet?

jossul1179

Will the BlackBerry version be updated today too?
Or is it just for Android and iOS?

NeitherJohn

Nolimits wrote: »

Does it work with Jelly Bean yet?

Doesn't work on my Galaxy Nexus yet anyway.