Viber

finnharpsboy

whats up with group chat of people i never heard of popping up in my viber?

Viber

@vibe666 -

As we said, we will look into this issue, hopefully with the help of the details you'll provide our support team, and we hope that future updates will resolve the problem for you.

@finnharpsboy -

What exactly do you mean? Please elaborate.

Professey Chin

vibe666 wrote: »

i think the bloody great big screenshot showing Viber as having used 29% of my battery overnight (mostly whilst i was sleeping) shows pretty conclusively that it is the cause of the battery drain.

aside from anything else, i only re-installed it the previous night (and only because of your repeatedly copy/pasted claim above) and have had no battery issues prior to that time and i've had no battery issues since un-installing it again, so it's pretty conclusively viber that is causing the issue.

Just out of curiosity, what's that auto optimise notification I'm seeing? Looks like a task killer

emo72

finnharpsboy wrote: »

whats up with group chat of people i never heard of popping up in my viber?

same with me, someone, or somehow i was added to a group of people i never heard of. trying to delete them now.

vibe666

Chinpool wrote: »

Just out of curiosity, what's that auto optimise notification I'm seeing? Looks like a task killer

"easy task killer" which has been great up until the last day or so when they've been pushing out a lot of ads. i've actually just uninstalled it because of that.

i did have viber and some other apps set up with exclusions though, so it shouldn't have been interfering with viber anyway, regardless.

Professey Chin

vibe666 wrote: »

"easy task killer" which has been great up until the last day or so when they've been pushing out a lot of ads. i've actually just uninstalled it because of that.

i did have viber and some other apps set up with exclusions though, so it shouldn't have been interfering with viber anyway, regardless.

Id take another spin since it could have been killing and forcing resets.
I've used my one x on countless stock and custom roms at this stage (well maybe not countless about 12) and vibers never even turned up in my battery usage even with a lot of use.

vibe666

just decided to install it again no that i've got the task killer uninstalled just to remove any doubt about it being the cause of the battery drain and i've seen a setting there that i had missed before (possibly something new?) called "wifi sleep policy" which was set (by default) to keep wifi always on, instead of using the phone's own wifi sleep policy.

you'd have to assume that having a setting like that on by default would be a significant cause of battery drain.

i've changed it to use the phone's wifi sleep policy and we'll see how it goes from there.

Cossax

stwome01 wrote: »

I find that it eats battery on my galaxy S2 as well.

Viber causes no discernible battery brain on my GS2.

Vibe must have something strange going on, no matter how heavily I've used it I've never seen it use more than a few percent of the battery.

I always leave the wifi on - what's the point in having a smartphone and apps like Viber if you don't get messages instantly?

kennethk

hi, I recently flashed a custom ROM (Android Revolution HD 7.1), but now, when I use Viber, my contact's pictures are not
showing up on the app. Can someone please help!
Thanks

Viber

kennethk wrote: »

hi, I recently flashed a custom ROM (Android Revolution HD 7.1), but now, when I use Viber, my contact's pictures are not
showing up on the app. Can someone please help!
Thanks

Hi,
I apologize for my late response (there seemed to have been a problem with the notifications )

Please note that at this stage we don't officially support custom ROMs with Viber. Running Viber on a custom ROM results in various side effects (sometimes total lack of functionality), but we can't afford to support all custom ROMs out there. We are continuously working to adapt Viber to more and more ROMS, but meanwhile - you might want to contact the ROM developer for further support - they may be able to resolve this issue. In addition, it would be a good idea to test Viber on Stock ROM on that same phone, in order to see if that indeed is the source of the problem.

Beekay

Hey,
In the last week or so Viber hasn't been working at all for me. Everytime I launch it or access it through the notification bar after getting a message it work for about 30 seconds and then closes and sends me back to my home screen.

Any help? Already tried reinstalling but no luck.

Using a Huawei G330.

Viber

Beekay wrote: »

Hey,
In the last week or so Viber hasn't been working at all for me. Everytime I launch it or access it through the notification bar after getting a message it work for about 30 seconds and then closes and sends me back to my home screen.

Any help? Already tried reinstalling but no luck.

Using a Huawei G330.

Hi there,
I apologize for my late response.

Please note that Viber does not officially support your device yet, and that may be the reason for the problems you are experiencing. Here is the full list of officially supported devices: http://bit.ly/Hm5k9p
We are continuously working to adapt Viber to more and more devices, and we hope to make your device fully compatible soon. When we have news, we'll let you know.

Professey Chin

Just posted on their FB wall


Muuuuuch much much better

Viber

Professey Chin

Any hint on how far along it is?

Viber

Chinpool wrote: »

Any hint on how far along it is?

We still don't have specific release dates, but we're working around the clock to have it ready as soon as we can.
When we have official news, we'll let you know

JoeyJJ

Recently moved carrier and from iphone to htc one, installed viber nearly straight away but issues with code for authenicating phone, got that sorted now getting message

Viber service is currently unavailable or being blocked. Is this a voda ireland issue or htc issue, can it be resolved?

Viber

JoeyJJ wrote: »

Recently moved carrier and from iphone to htc one, installed viber nearly straight away but issues with code for authenicating phone, got that sorted now getting message

Viber service is currently unavailable or being blocked. Is this a voda ireland issue or htc issue, can it be resolved?

Hi,

Some mobile operators across the world block Viber on their 3G network. Usually this happens when users have a "simple" data plan (or a prepaid contract), meaning they didn't pay extra for using VoIP on their 3G network.

In order to verify this, we recommend to:
1. Test Viber on a few different WiFi networks, and see that it works fine.
2. Contact your cell company and confirm this with them.

danniemcq

odd one but the GF installed viber last night and was told that she would get a code to enter or something but as soon as she filled in her details a +544 number rang.

Just wondering was this vibers check or something else?

she has been able to send messages since this though

Viber

danniemcq wrote: »

odd one but the GF installed viber last night and was told that she would get a code to enter or something but as soon as she filled in her details a +544 number rang.

Just wondering was this vibers check or something else?

she has been able to send messages since this though

Viber has 2 ways of authenticating your number:
- Send you an SMS with the code
- If this fails, you receive an automatic call (from one of our servers across the world) that reads you the code.

So this was probably the second mechanism at work

JoeyJJ

Viber wrote: »

Hi,

Some mobile operators across the world block Viber on their 3G network. Usually this happens when users have a "simple" data plan (or a prepaid contract), meaning they didn't pay extra for using VoIP on their 3G network.

In order to verify this, we recommend to:
1. Test Viber on a few different WiFi networks, and see that it works fine.
2. Contact your cell company and confirm this with them.

Works on a wifi i'm on now, will check with mobile op if can't get it going. Thanks for support.

danniemcq

Viber wrote: »

Viber has 2 ways of authenticating your number:
- Send you an SMS with the code
- If this fails, you receive an automatic call (from one of our servers across the world) that reads you the code.

So this was probably the second mechanism at work

figured it was something like this but even though she didn't answer (cancelled the call iirc) it still worked.

Viber

@JoeyJJ -
Our pleasure to help!

@danniemcq -
Well, there's always that chance that this was not Viber-related at all, and it was a complete coincidence
You can rest assured though that we (Viber) do not share our users' numbers or information in a way that could jeopardize your privacy. If this issue repeats, please let us know and we'll certainly look into it.

danniemcq

Viber wrote: »

@JoeyJJ -
Our pleasure to help!

@danniemcq -
Well, there's always that chance that this was not Viber-related at all, and it was a complete coincidence
You can rest assured though that we (Viber) do not share our users' numbers or information in a way that could jeopardize your privacy. If this issue repeats, please let us know and we'll certainly look into it.

oh no i had a feeling it was you guys just didn't know yous rang. everything worked fine and the call happened just as she hit confirm or something so all is good. Thanks for the replies though

joemcd1

Hi Viber,

On my HTC One the 'end call' button doesn't seem to work. I either have to open up the multitask window and close the app or else wait for the other party to hang up. Have you received any similar reports?

Viber

joemcd1 wrote: »

Hi Viber,

On my HTC One the 'end call' button doesn't seem to work. I either have to open up the multitask window and close the app or else wait for the other party to hang up. Have you received any similar reports?

Hmm... interesting.
No, we haven't encountered this issue from users previously.

We kindly ask that you take a minute and report the details of the problem to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

Thanks in advance

joemcd1

Thanks very much. I just filed it there.

irishchris

Any word on fixing stickers in the Xperia z. It's still the case that the majority don't work and just show loading

Viber

irishchris wrote: »

Any word on fixing stickers in the Xperia z. It's still the case that the majority don't work and just show loading

Please note that Viber does not officially support your device yet, and that may be the reason for the problems you are experiencing. Here is the full list of officially supported devices: http://bit.ly/Hm5k9p
We are continuously working to adapt Viber to more and more devices, and we hope to make your device fully compatible soon. When we have news, we'll let you know.

irishchris

Viber wrote: »

Please note that Viber does not officially support your device yet, and that may be the reason for the problems you are experiencing. Here is the full list of officially supported devices: http://bit.ly/Hm5k9p
We are continuously working to adapt Viber to more and more devices, and we hope to make your device fully compatible soon. When we have news, we'll let you know.

ThaTs good to hear but surely you will be working on supporting the popular high end phones such as the htc one Sony xperia Z and s4 etc as priority due to the masses using these or you will risk falling by the waste side with the ever increasing competition for messaging apps

reilly110

hi i am getting using a galaxy s3

when i receive messages i get them on the double -1 in my viber inbox and same one in my regular text message inbox

how can i fix it

thanks

tallaghtmick

Any chance you guys will be adding Lenovo phones to your list?

ongarite

Worth disabling the Viber message message pop-up until a fix has been released for this security risk:
http://arstechnica.com/security/2013/04/crital-app-flaw-bypasses-screen-lock-on-up-to-100-million-android-phones/

Viber

Hi,

We are excited and proud to announce that we have just released a brand new product: Viber Desktop, as well as a major new update to our mobile application: Viber 3.0 for iOS and Android.


- What is Viber Desktop?

Viber for Windows/Mac lets you send free messages and make free calls to other Viber users, on any device and network, in any country!
Viber syncs your contacts, messages and call history with your mobile device, so you can start the conversation on the Viber mobile application and continue from the comfort of your PC.

In Viber Desktop you can find HD-quality voice calls, video calls, text and photo messaging, group conversations, and many more!
You can check out the cool tutorial for Viber Desktop here: https://www.youtube.com/watch?v=NEqS5W-KfRw
Download Viber, enter your phone number, and start connecting with your friends for free, from your computer!

- What's new in Viber 3.0 for iOS and Android?

Video messages, Online status and "Last online" feature, new package of fun stickers, improved user interface as well as enhanced photo experience, and much more.
Note that Viber is now designed according to Google's guidelines for android apps based on the HOLO theme (Android only).

As usual, we're here to receive your feedback and thoughts, and we'd be more than happy to assist you with any matter.

Best regards,
the Viber Team.

Professey Chin

Now this is all kinds of delicious

jonski

I guess this isn't ready yet for tablets like the nexus 7 ? .

Seems a pity really if you can get a desktop version .

Dozen Wicked Words

jonski wrote: »

I guess this isn't ready yet for tablets like the nexus 7 ? .

Seems a pity really if you can get a desktop version .

I use viber on my tablet with no issue. Just used my landline number for confirmation number from viber, got the apk from their website.

Kenny Powers

Can we use the same number on 2 devices now?

Atomic Pineapple

Kenny Powers wrote: »

Can we use the same number on 2 devices now?

You can use it on 1 mobile device like a tablet or phone and you can use it on 1 desktop but you can't have it on 2 different mobile devices.

tallaghtmick

Just wanna point out Viber works perfect on my lenovo A820

Cossax

Dozen Wicked Words wrote: »

I use viber on my tablet with no issue. Just used my landline number for confirmation number from viber, got the apk from their website.

That is genius! Very handy for getting your parents to use it.

toby2111

On my galaxy s3 when I receive messages I get them twice -1 in my viber inbox and same one in my regular text message inbox.I see previous posters have complained about this.Is there a fix for it??

henke

Hi

Has anyone experienced an issue where some of your contacts whom you know to be on Viber but do not appear/ not recognized as Viber contacts on your device and know if there is a solution. I'm on Android and the Vodafone network.

Cheers.

Nolimits

I currently have an issue whereby two of my contacts (with completely different numbers) seem to be linked.

When I go to send a message to person A, it also highlights person B, though when I get into where I'm typing the message I can only see person B.

It appears to be just these two contacts.

Any tips to improve sound quality?
I am having poor reception, tinny sound and a delay when I make a call.
Even with strong wifi connection.

Viber

@henke and @Nolimits -

The source of this issue could greatly vary. Please read this short page in our HelpDesk, outlining some possible workarounds that will help reboot synchronization of the contact list: http://helpme.viber.com/index.php?/Knowledgebase/Article/View/67/13/android-contact-list-is-not-showing-your-friends-as-viber-users

* Note that our HelpDesk may be down in the next several hours. We apologize for the temporary inconvenience.

@Moonbaby -

First, make sure that both sides are using a high-speed WiFi network.
Also, please make sure that both devices are officially compatible with Viber.

King Krib

Nolimits wrote: »

I currently have an issue whereby two of my contacts (with completely different numbers) seem to be linked.

When I go to send a message to person A, it also highlights person B, though when I get into where I'm typing the message I can only see person B.

It appears to be just these two contacts.

You may have sent both contacts a text at the same time. Viber recognises this as a group chat of sorts and will continue to send text to all in the group... Just delete the group texts and it'll be problem solved..

Viber

@toby2111 -

This is an option of Viber, and can be disabled. Please go to Viber --> More tab --> Settings --> and there, disable "Free reply with Viber".

@Nolimits -

Has the problem been solved for you?

CyberGhost

Viber, what do you guys think of this...

http://ios7redesigns.tumblr.com/

irishpancake

Hi, I would just love to have this....

but there seems to be a problem with the download/install process.

Just how long should this take, I tried last night, and abandoned, as I was getting this constant animation showing "Downloading installation files"...pic below:



I deleted the setup.exe files from last night, and started a fresh install tonight again....same result......

looking at that popup telling me it's downloading installation files, for at least half an hour, last night I left it for much longer, but nada.....

I ran the setup file as Admin on my Laptop, Windows 7 64-bit, Home Premium, SP1 Installed.

This is the setup file info pic, is it OK....also showing that downloading animation...is it d/l'ing anything, where can I check??



Is there a known problem with the download....I never had a problem with downloaded installation like this before.

Even as i write this, it's still showing that animation, with the progress bar getting to max every minute or so, and starting again, getting to max, and starting again, over, and over, and over...

just how big is this installation??