Viber

Royale with Cheese

Maybe a problem with the particular version of Cyanogenmod 7 you're using? I'm on 7.0.3

Cianos

Royale with Cheese wrote: »

Maybe a problem with the particular version of Cyanogenmod 7 you're using? I'm on 7.0.3

I'm 7.0.0 - could be something to do with it.

I've installed betterbatterystats, but so far it hasn't listed Viber from what I can see. Will keep an eye on it.

Viber

If anyone comes to any conclusive conclusion (weird combination of words) regarding the alleged battery drain caused by Viber - please let me know. We honestly did not manage to find the source of this complaint so far.

Also, a message to CM7 or MIUI users who encountered critical bugs trying to use Viber: we think we might have found the source of the problem. We are investigating this issue these days and will keep you posted on updates.
In the same subject: does anyone here have CM7 installed with Viber *fully* working?

Royale with Cheese

Seems to work fine for me. Have made/received calls and messages and no noticable battery drain. No errors yet either.

JohnK

Probably a stupid question but have you checked the android battery use screen? Should be able to see in under Settings --> About Phone --> Battery Use. It should show if Viber is using significantly more than anything else.

G1032

Cianos wrote: »

What are you basing this on?

I'm basing this on my observation that anyone who has complained about battery drain hasn't actually given a percentage of the battery that viber is supposed to be draining.
Since nobody has given a figure from a battery monitor then they are just saying that 'my battery is draining quicker. It must be viber'
But there are no stats beinig shown.
The battery drain claims have to be backed up. Just because someone thinks Viber is causing drain doesn't actually mean that it is

There is no battery drain showing up for viber on my built in SGS battery monitor or the 3rd party battery monitor I have installed.
It hit 3% the last day after a few text messages were sent. Thats not battery drain.

G1032

Viber wrote: »

If anyone comes to any conclusive conclusion (weird combination of words) regarding the alleged battery drain caused by Viber - please let me know. We honestly did not manage to find the source of this complaint so far.

Also, a message to CM7 or MIUI users who encountered critical bugs trying to use Viber: we think we might have found the source of the problem. We are investigating this issue these days and will keep you posted on updates.
In the same subject: does anyone here have CM7 installed with Viber *fully* working?

Yes. As in I haven't noticed a bug yet. Made and recieved calls + text messages. Haven't noticed an issue. Thats not to say there isn't one though. I just haven't found it yet.:)

Viber

G1032 wrote: »

Yes. As in I haven't noticed a bug yet. Made and recieved calls + text messages. Haven't noticed an issue. Thats not to say there isn't one though. I just haven't found it yet.:)

Well, as long as you call and text using Viber and don't find any issues, I'm content

Hecklar

All of a sudden Viber started recognising loads of my contacts as new viber users, even though they've been using it ages. oh well, so long as it works.

Does anyone else find it awfully echo'y though? its very hard to talk to someone when you are listening to yourself with a delay.

akamossie

I am on CM7 and since I left beta version, now my viber contacts cannot be updated, can only ring them when they send me a message, otherwise no other way around it.

joanas

So i followed the advice by the viber representive and uninstalled viber beta from phone. Went to android market and installed the app from there. Ever since I installed it from the market my phone has gone haywire. it keeps shutting itself down and robooting and i can't access anything on the phone. each time i try to do something such as open a message the phone shuts down and roboots!! this is so annoying. the phone is sony ericsson x10 mini pro running the latest firmware.

Viber

joanas wrote: »

So i followed the advice by the viber representive and uninstalled viber beta from phone. Went to android market and installed the app from there. Ever since I installed it from the market my phone has gone haywire. it keeps shutting itself down and robooting and i can't access anything on the phone. each time i try to do something such as open a message the phone shuts down and roboots!! this is so annoying. the phone is sony ericsson x10 mini pro running the latest firmware.

Are you running a custom ROM or stock ROM?

joanas

update: Seems to have sorted itself out after several reboots. thanks.

5starpool

I got a Viber message there that a contact of mine had just installed Viber. This is one of the people that I know have had it installed since last week, but don't show up on my contact list (even when I try the steps in post #117). When I go into my viber contact list, this person who I got the prompt about, still does not appear. This is pretty annoying. At least I have no battery drain issues though.

Viber

@5starpool - as I said, we're working on this issue and hopefully it'll be fixed at the end of this week.

Hecklar

Yeah im having a battery drain problem on a Galaxy S but i have the same app installed on the Nexus S and dont seem to be having any battery problems. strange...

G1032

Hecklar wrote: »

Yeah im having a battery drain problem on a Galaxy S but i have the same app installed on the Nexus S and dont seem to be having any battery problems. strange...

how much battery is it using

Cianos

G1032 wrote: »

I'm basing this on my observation that anyone who has complained about battery drain hasn't actually given a percentage of the battery that viber is supposed to be draining.
Since nobody has given a figure from a battery monitor then they are just saying that 'my battery is draining quicker. It must be viber'
But there are no stats beinig shown.
The battery drain claims have to be backed up. Just because someone thinks Viber is causing drain doesn't actually mean that it is

There is no battery drain showing up for viber on my built in SGS battery monitor or the 3rd party battery monitor I have installed.
It hit 3% the last day after a few text messages were sent. Thats not battery drain.

Well you shouldn't really make definite statements based on limited information (lack of battery data), and your own experience. Granted, nobody else should either.

Anyway, I've left Viber running all day and today's battery performance seems to be much better so I definitely could have been mistaken the first time round.

Hecklar

G1032 wrote: »

how much battery is it using

Quite a bit, I installed it one night at about 12 maybe 1am and it stayed in the charger all night until about 6:30am when the battery was full. then by about 12ish the battery was in the red.

G1032

Hecklar wrote: »

Quite a bit, I installed it one night at about 12 maybe 1am and it stayed in the charger all night until about 6:30am when the battery was full. then by about 12ish the battery was in the red.

But what is the actual percentage of battery that Viber is using? Are you sure that Viber is causiing the drain?
If Viber isn't showing up in the battery stats then it's not Viber causing the drain.

Atomic Pineapple

I have also seen battery drain on a SGS on Android 2.1, it seems that Viber gets into a "bad" state though when it's causing this, a reboot and it seems to be fine when Viber is running OK.

Viber was causing 19% drain on the battery. I've seen this twice since install. If I get it again I'll grab a screenshot.

When in the bad state Viber keeps giving me a message about not using task killers even though I dont have one and haven't ended Viber by using force stop.

Viber

draffodx wrote: »

I have also seen battery drain on a SGS on Android 2.1, it seems that Viber gets into a "bad" state though when it's causing this, a reboot and it seems to be fine when Viber is running OK.

When in the bad state Viber keeps giving me a message about not using task killers even though I dont have one and haven't ended Viber by using force stop.

What exactly is this "bad state" and do you think you can define exactly when/how/why it happens?

Atomic Pineapple

Viber wrote: »

What exactly is this "bad state" and do you think you can define exactly when/how/why it happens?

I have a monitor that shows running apps and it appears to be in a bad state when the Viber notification is still there but Viber doesn't show up as a running app. I then go into Viber and get the message saying uncheck Viber from task killers, dismiss that and get back to Viber. It then appears to be a bit of a drain on the battery until I restart the device.

I cant describe a defined set of steps to get it into that bad state as it seems to just happen when the device is left unattended for long periods.

Could be just a Samsung ROM thing as its on an old 2.1 ROM. (It doesn't occur on a Samsung Vibrant running 2.2)

Viber

draffodx wrote: »

I have a monitor that shows running apps and it appears to be in a bad state when the Viber notification is still there but Viber doesn't show up as a running app. I then go into Viber and get the message saying uncheck Viber from task killers, dismiss that and get back to Viber. It then appears to be a bit of a drain on the battery until I restart the device.

I cant describe a defined set of steps to get it into that bad state as it seems to just happen when the device is left unattended for long periods.

Could be just a Samsung ROM thing as its on an old 2.1 ROM. (It doesn't occur on a Samsung Vibrant running 2.2)

We also suspect it's some kind of a collision between specific ROMs and Viber, but reproducing the exact scenario seems like a long-shot.

If you, or anyone else here in the forums, manage to find the exact steps/scenario that cause Viber to drain battery (allegedly), please inform me and we will give it the utmost serious attention. Until then, unfortunately, there is not much I can help with, because we're simply not able to reproduce it here in our labs

Atomic Pineapple

Viber wrote: »

We also suspect it's some kind of a collision between specific ROMs and Viber, but reproducing the exact scenario seems like a long-shot.

If you, or anyone else here in the forums, manage to find the exact steps/scenario that cause Viber to drain battery (allegedly), please inform me and we will give it the utmost serious attention. Until then, unfortunately, there is not much I can help with, because we're simply not able to reproduce it here in our labs

Its not a big issue anyway, in normal circumstances the drain doesn't appear to be there.

WolfForager

Any chance of a "Move to SD card" option? 8MB is fairly precious to me on my Desire :P

Viber

WolfForager wrote: »

Any chance of a "Move to SD card" option? 8MB is fairly precious to me on my Desire :P

Known user demand, but unfortunately such a option is a little technologically complex. It's definitely planned, but we still don't know when exactly it's going to be ready. I'll keep you posted of course.

Viber

People with HTC Wildfire or HTC Hero:

We have enabled a temporary download link for devices that are only partially supported, such as the two mentioned above:

http://helpme.viber.com/index.php/Knowledgebase/Article/View/100/16/cant-download-from-android-market

You'll be able to download the .APK there and manually install on your Androids.

* Note that the version available there is an older version, but as we said - this issue is temporary, only until we enable it back in Market (to a few weeks).

somebody_else

Hi

I'm testing it on Vodafone 858 (Smart).
It shows as incompatible on android market but I googled apk file and it works fine.

Version 2.0.110292 beta.

Tom

TheDoc

Installed there on Galaxy S II on release and so far so good no issues.

Using it mostly to text, do notice that on occasions I'll get like 7-8 copies f the same text and there are occasions where my texts wont send for some reason, but other then that impressed.

Tried one or two phonecalls and they were good too

Dozen Wicked Words

somebody_else wrote: »

Hi

I'm testing it on Vodafone 858 (Smart).
It shows as incompatible on android market but I googled apk file and it works fine.

Version 2.0.110292 beta.

Tom

Thats strange, it installed fine on my wifes 858 from the market.

somebody_else

Hi

I just check and to my surprise it was compatible with my phone.

I can swear that it wasn't compatible last week.

Tom

loyatemu

installed on my Orange San Francisco but all sound is coming through the speaker only. I had the same problem with Skype and some SIP clients on several different ROMs - its obviously an Android/ZTE bug.

Theres a discussion on Modaco about it here - some users have managed to patch Skype to fix the bug, perhaps Viber could do something similar (there are a lot of OSF users out there - look at the thread on this forum dedicated to it).

loyatemu

also - my wife isn't showing up on my contacts list even though she has called me on Viber several times. Other contacts show up fine.

loyatemu

right - now I've had to uninstall it. every single call I tried to make on the phone was trying to go through Viber & I could not find a way to disable this behaviour. the only way I could make a standard GSM call was to uninstall the app.

Dozen Wicked Words

loyatemu wrote: »

also - my wife isn't showing up on my contacts list even though she has called me on Viber several times. Other contacts show up fine.

Had that problem too, gave up on it for now, love the idea of Viber, just not the execution just yet. Think it will get there though.

Zagato

loyatemu wrote: »

right - now I've had to uninstall it. every single call I tried to make on the phone was trying to go through Viber & I could not find a way to disable this behaviour. the only way I could make a standard GSM call was to uninstall the app.

I imagine it must have been set as the default dialer by accident, this can be cleared by going into settings > applications > manage applications > select viber and then clear it's defaults

Viber

@somebody_else - We made many devices compatible again several days ago. By the way - which original phone is Vodafone 858 smart phone based on? Or it's a whole different device manufactured solely for Vodafone?

@loyatemu - There is a known issue with identifying Viber contacts and we're working to fix that. In the meanwhile, please try this workaround:

Enter Viber and find a person you know has Viber in the "All" contact list. Enter his details, change a digit, save and exit. Then enter his contact again, change the digit back (to the original, correct number), save and exit. Wait about 10 minutes and see if he's recognized as a Viber user now.

If it doesn't work, please try manually dialing the number in its FULL format (including the "+" sign, the country code, area code, etc.)

And as mentioned above, it really sounds as if Viber was set in Android as your default dialer. You can change it in settings, but remember that if you call 'regular' numbers through Viber (to people who don't have Viber installed), it will simply make a regular, cellular call, so it's essentially the same as keeping the native phone app.

Professey Chin

Mines after joining a few contacts where the viber number listed is nothing like the contacts actual number
Anyone else come across this?

Viber

Mega Chin wrote: »

Mines after joining a few contacts where the viber number listed is nothing like the contacts actual number
Anyone else come across this?

We've never encountered such a problem.
I'm guessing the numbers aren't simply "made up" - if anything, numbers of different contacts were written there by mistake.

Can you identify a pattern?

loyatemu

Viber wrote: »

@loyatemu - There is a known issue with identifying Viber contacts and we're working to fix that. In the meanwhile, please try this workaround:

Enter Viber and find a person you know has Viber in the "All" contact list. Enter his details, change a digit, save and exit. Then enter his contact again, change the digit back (to the original, correct number), save and exit. Wait about 10 minutes and see if he's recognized as a Viber user now.

If it doesn't work, please try manually dialing the number in its FULL format (including the "+" sign, the country code, area code, etc.)

And as mentioned above, it really sounds as if Viber was set in Android as your default dialer. You can change it in settings, but remember that if you call 'regular' numbers through Viber (to people who don't have Viber installed), it will simply make a regular, cellular call, so it's essentially the same as keeping the native phone app.

ok cheers - TBH until the VOIP speakerphone problem on the OSF is sorted (I believe it may be fixed in cyanogen ROMs) I'll have to give viber a miss.

Viber

loyatemu wrote: »

ok cheers - TBH until the VOIP speakerphone problem on the OSF is sorted (I believe it may be fixed in cyanogen ROMs) I'll have to give viber a miss.

Try contacting Cyanogen developers to speed this up.
They might not be aware of these collisions at all.

Dozen Wicked Words

Viber wrote: »

@somebody_else - We made many devices compatible again several days ago. By the way - which original phone is Vodafone 858 smart phone based on? Or it's a whole different device manufactured solely for Vodafone?

Its a branded Huawei U8160.

Professey Chin

Viber wrote: »

We've never encountered such a problem.
I'm guessing the numbers aren't simply "made up" - if anything, numbers of different contacts were written there by mistake.

Can you identify a pattern?

It looks like its after assigning the numbers from some correct contacts to other people in my phonebook so I'll have 1 correct contact but their number is assigned to 2 or 3 people

Viber

Mega Chin wrote: »

It looks like its after assigning the numbers from some correct contacts to other people in my phonebook so I'll have 1 correct contact but their number is assigned to 2 or 3 people

1. What device do you have? What Android version?
2. Custom ROM or stock ROM?
3. Any special contact apps or special tweaks that might have collided with Viber (and created this issue?)

Professey Chin

Its a Galaxy S 2 running 2.3.4 (KG3).
Is a custom ROM though so I was wondering if this was the cause. Just found it strange so was wondering if anyone else came across it.
Stock contacts app and no tweaks there that I can see. Could be a conflict from when I restored it from backup. Ill try a clean install of Viber

Viber

Do clean-install and let me know what the results are.
Also, it would be extremely helpful that in order to eliminate the custom ROM issue (that could be very relevant here), you would install Viber on an S2 with stock ROM - a friend's, family's, etc.

With both these bits of information we will be able to identify the problem, test, and fix the problem for you.

Professey Chin

Looks like a backup conflict. Clean install sorted it

Viber

Excellent, thank you for the report

Viber

A new version of Viber for Android has just been released: 2.0.1
What's new?

- "Exit" button. Note that shutting Viber off may result in unavailability to receive calls and texts.
- Important features, such as Proximity Sensor, are now enabled by default.
- Viber-contacts identification mechanism was improved.
- Many other bug fixes.

Please find the new version in Market. We'd love to hear your feedback!