Credit Note for Jewelers - Gone into administration

loike

Hi, i got a watch for Christmas but already had one so i returned it and received a credit note from an English based Jewelers (they have one store in Ireland). Anyways, their Irish store closed down and they said they would convert it into a online code for me which they did (it took almost a month). Finally after getting it i tried to use it online and it didn't work, i tried a few times and it didn't work so i rang them and they emailed me back a few days later saying they were looking into it. About 2 weeks later they said they cannot do anything as the company is going into administration.

do i have any comeback here or should i just forget about it?
Is there any hope of me getting my money back? (It was 150pounds)

Any help would be great

Just after writing this i checked there site and everything seems to be normal? http://www.hpj-jewellers.co.uk/
Should they not have some sort of warning/stop people from buying?

ejmaztec

loike wrote: »

Hi, i got a watch for Christmas but already had one so i returned it and received a credit note from an English based Jewelers (they have one store in Ireland). Anyways, their Irish store closed down and they said they would convert it into a online code for me which they did (it took almost a month). Finally after getting it i tried to use it online and it didn't work, i tried a few times and it didn't work so i rang them and they emailed me back a few days later saying they were looking into it. About 2 weeks later they said they cannot do anything as the company is going into administration.

do i have any comeback here or should i just forget about it?
Is there any hope of me getting my money back? (It was 150pounds)

Any help would be great

Just after writing this i checked there site and everything seems to be normal? http://www.hpj-jewellers.co.uk/
Should they not have some sort of warning/stop people from buying?

It looks like they're still in business with new owners, but no mention of how old gift vouchers are going to be handled.

Two jewellery chains bought out of administration
Fri, 04 Feb 2011
By Rachel Constantine


KPMG has been brought in to manage the administration of HPJ Retailing Ltd and Family Jewels Ltd.

The administrators have already sold the two businesses, which trade as JPJ Jewellers and Jewel Nation respectively, to two newly created entities - Gemstone Retail Ltd and Gemstone Operations Ltd. Gordon Brothers backed the deal.

HPJ Jewellers had been arguing with the landlords of its shops after it filed for protection from its creditors three times in a row whilst preparing for administration. The jewellers avoided paying rent to some of its landlords for up to six weeks when administrators were yet to be appointed.

The landlords concerned are believed to include Capital Shopping Centre, Town Centre Securities, Land Securities, ING Retail Property Fund and The Mail Fund.

The jewellers said they had been adversely affected by the rise in non-traditional jewellery retailers and fashion stores. The company's Christmas trading was much weaker than anticipated.

The sale is to include the transferral of 52 out of the 78 shops for the two brands. The trading names are to remain.

Joint administrator Paul Flint said the move "secures the jobs of the majority of the workforce and enables the business to continue trading."

Established in 1980, HPJ Retailing Ltd started out trading as Half Price Jewellers, and is focused on selling specialist discount jewellery. Its accounts show a turnover figure exceeding £27 million for the year to May 2009, down from £32.37 million on the year before.

http://www.business-sale.com/news/article/two-jewellery-chains-bought-out-of-administration-34319.html

punchdrunk

if it was paid on a card I'd do a chargeback

slimjimmc

punchdrunk wrote: »

if it was paid on a card I'd do a chargeback

I seriously doubt any Credit Card company would authorise a chargeback in this situation. The purchaser received exactly what they paid for so there's no dispute. Case closed.

The OP (who isn't the original purchaser) didn't want the gift, that is a completely different situation and has nothing to do with the CC company. It's between him and the jeweller. The danger with credit notes is that if the company folds you have no rights, you just join the end of a very long list of creditors scrabbling for scraps.

OP, contact the new owners and see if they will honour the credit note(if they do, make sure you use it quickly). Since the credit note was originally issued at their discretion (they were under no obligation to accept the unwanted gift) , I can't see them offering you cash in exchange.