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Problem with Pioneer VSX 920

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  • 10-04-2011 5:15pm
    #1
    teg23
    Registered Users Posts: 43 ✭


    Hello

    I hope you can help me with a problem I'm having with my Pioneer VSX 920 that I bought in October. Basically, I turned it on today, and it powered off immediately. Now it won't power on - it makes a clicking noise similar to the one when it changes inputs in normal use, but no display etc. If I leave it, it continues to click every 30 seconds approx. Pressing the power button for 10 seconds switches it 'off'. I've tried changing the leads around and powering off/on etc., but to no avail. Any ideas?

    Thanks


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    #2
    Richersounds.ie: Dave
    Closed Accounts Posts: 2,474 ✭✭✭Richersounds.ie: Dave


    Hi Teg.

    Sorry to hear that you are having problems.

    We need to rule out a cable short as the cause, so if you disconnect all the cables, will it still not power on ?

    If the receiver will still not power on with all the cables disconnected, then the only other option you have is to do a reset, before it is returned to us for repair.

    Set multizone to off and make sure no USB or ipod is connected.

    (1) Switch the receiver off into standby.
    (2) While holding down enter on the front panel, press the stanby button to turn the unit on.
    (3) The display will show reset < NO >
    (4) Select "reset" using the preset < & > arrows and when it shows reset on the front display, press ENTER.
    (5) It will then say Reset OK ? - Press enter again to confirm.

    This will reset the receiver to the factory settings and will wipe any custom settings you have setup, but it will reset the entire receiver.

    If this fails, then unfortunately we will have to get the unit back to us for repair.

    Keep me posted as to how you go with this.

    Regards


    Dave


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    #3
    teg23
    Registered Users Posts: 43 ✭teg23


    Hi Dave

    Thanks for the response. I'll try these and get back to you this evening.

    Regards

    John


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    #4
    teg23
    Registered Users Posts: 43 ✭teg23


    Hi Dave

    I tried with everything disconnected and got nothing - no lcd, no power etc., just the clicking noise.

    What now?

    Regards

    John


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    #5
    Richersounds.ie: John
    Company Representative Posts: 9,463 ✭✭✭Richersounds.ie: John


    teg23 wrote: »
    Hi Dave

    I tried with everything disconnected and got nothing - no lcd, no power etc., just the clicking noise.

    What now?

    Regards

    John

    John,

    No problem, just pack it up (really well for transportation!), enclose a copy of your receipt and a detailed fault description - get it back to us and we will get it sorted out for you no problem.

    Thanks again & apologies for the inconvenience,

    ATB,

    John Mc & Crew

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



  • Options
    #6
    teg23
    Registered Users Posts: 43 ✭teg23


    John

    Apologies for the delay - I've just gotten married! Now I can concentrate on 'other' stuff! :D

    I'll send the amp tomorrow.

    Regards and thanks again

    John


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    #7
    Richersounds.ie: John
    Company Representative Posts: 9,463 ✭✭✭Richersounds.ie: John


    teg23 wrote: »
    John

    Apologies for the delay - I've just gotten married! Now I can concentrate on 'other' stuff! :D

    I'll send the amp tomorrow.

    Regards and thanks again

    John

    John,

    Apologies for the delay getting back to you...

    Congrats on the wedding -but now you won't have any time to spend on 'the other stuff' :p

    We'll keep an eye out for the 920 and drop me a PM if we can ever assist,

    ATVB,

    John Mc & Crew

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



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    #8
    teg23
    Registered Users Posts: 43 ✭teg23


    Thanks for your help; it should be with you any day now.

    And LOL on the other! I 'might' be able to look into a Blu-Ray upgrade. I currently have a Sony BDP S 370 - is there a universal player (Blu-Ray, DVD, SACD Multi-channel and 'good' CD audio) available?

    Thanks

    John


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    #9
    Richersounds.ie: Dave
    Closed Accounts Posts: 2,474 ✭✭✭Richersounds.ie: Dave


    Hi Teg23,



    Check out the Denon DBP-1611UD, ticks all the boxes for ya. Fantastic piece of kit. See the link below for more info:



    http://denon.co.uk/uk/Product/Pages/Product-Detail.aspx?Catid=HomeTheatre&SubId=BlurayUniversalPlayer&ProductId=DBP1611UD

    We have 1 left which is our display unit. I'll see what price we can do for you and get back ASAP!

    Chris


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    #10
    teg23
    Registered Users Posts: 43 ✭teg23


    Cheers - looks interesting, I'll check it out.

    Did the amp arrive yet?


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    #11
    Richersounds.ie: Dave
    Closed Accounts Posts: 2,474 ✭✭✭Richersounds.ie: Dave


    Hi Teg.

    No sign as yet.

    What way was it coming ?

    ATB


    Dave


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    #12
    teg23
    Registered Users Posts: 43 ✭teg23


    Hi

    It was sent via An Post registered - it should have arrived by now. I'll check my end.

    Thanks


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    #13
    teg23
    Registered Users Posts: 43 ✭teg23


    Hello again

    It was sent via track and trace and it seems to have been delivered on 25/07/2011. It looks like it was signed for by a 'J.Jordan'.

    Does that ring any bells?

    Thanks


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    #14
    Richersounds.ie: Dave
    Closed Accounts Posts: 2,474 ✭✭✭Richersounds.ie: Dave


    Hi Teg23.

    Again sorry for the delay in getting back to you.

    The amp arrived in with us yesterday and we are looking after it at this end ;).

    We will keep you updated on the repair as the information becomes available.


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    #15
    teg23
    Registered Users Posts: 43 ✭teg23


    Hi Dave

    Phew! Thanks again for your help.

    Regards


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