Moving to night storage

Fragglefur

Hi ESB

I hope you can help me. I installed storage heaters in my apartment before Christmas and my electrician sent the cert to the ESB then. I then rang and paid the fee to switch over to night storage (think it was about €200 for the option I chose) in January. I was assured that my application was complete and all I had to do was for ESB networks to contact me. So I waited and waited. I rang a few days later and was rudely assured that things were being looked after. I was basically told to wait. So after waiting until this week (I've been waiting since Jan) I rang again, and was told I never sent in an application form and that I should have submitted an NC2 form (it's not a new domestic connection). I was never told this on my two previous phonecalls. Anyway, I really need to get this sorted asap. Do I really need an NC2 form? I have looked for an NC2 form online, but keep getting an error message. Do you have any idea how much longer will the process take? Thanks!

EI: Una

Hi Fragglefur

Can you PM me your details and I can look into that for you? It sounds to me like you may have needed an increase in your MIC (maximum import capacity) to cater for the installation of the storage heaters, but in order to be sure, I would require your account details.

Thanks,
Una

Fragglefur

Hi Una

did you get my PM?

Thanks!

Electric Ireland: David

Hi Fragglefur,

Our apologies - Una isn't well at the moment and is unable to come into work. Can you forward me the orginal PM?

Thanks,

David.