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Eircom Broadband Upgrade woes

one eye · 2011-04-11 09:34:16

Avoid this upgrade like the plague. Having been offered this upgrade with increased speed at no extra cost, we accepted the offer and received a new modem. Our computer situation is that there are Desktop PC's in the house, all fitted with wireless broadband, in addition to this my wife and I have laptops fitted with WiFi.…

Comments

#32 28-04-2011 3:25pm

one eye

Registered Users Posts: 40 ✭

Join Date: February 2011

Posts: 38

Hi demanufactured,
Thanks, I was not aware of that. The delivery guy more or less implied that the return of the 'old' router was compulsory. This also occurred when the second 'new' router was delivered.

However I am glad to report that a refurbished 'Netiopia' router was delivered yesterday and it was installed successfully with Wi-Fi on the laptops and wireless on the PC's. This was due in large part to a technician in Eircom who led me through a maze culminating in internet on all computers. As a non technical user I have to say that this Technician the epitome of what customer service should be.

I want to hank all you people who gave such helpful advise. I would further add that if offered this upgrade by Eircom accept it at your peril and if you have a system that is working then please heed 'demanufactured's' advise and refuse to return your existing 'working' router until the new one is successfully installed.

With thanks,

One Eye

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