Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Cancelling broadband email?

Options
2

Comments

  • Options
    #32
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    100 wrote: »
    Just did. Thanks for the speedy reply.

    No problem,

    I DM you back.

    Thanks, Mark


  • Options
    #33
    Versus
    Registered Users Posts: 11 ✭Versus


    Hi
    How to get a quick respond from eircom ?
    I did sent cancellation letter to both emails:
    broadbandcancellations@eircom.ie and phonecancellations@eircom.ie with all information.


  • Options
    #34
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Versus wrote: »
    Hi
    How to get a quick respond from eircom ?
    I did sent cancellation letter to both emails:
    broadbandcancellations@eircom.ie and phonecancellations@eircom.ie with all information.


    Hi Versus,

    Apologies the PM you sent on the eircom forum and on boards just stated cancel my eircom account. You did not mention you went through the cancellations process.

    I will check with cancellations and get back to you.

    Thanks, Mark


  • Options
    #35
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Versus wrote: »
    Hi
    How to get a quick respond from eircom ?
    I did sent cancellation letter to both emails:
    broadbandcancellations@eircom.ie and phonecancellations@eircom.ie with all information.

    Hi Versus,

    Cancellations have confirmed that the e-mail request was received yesterday and and the account will be ceased on the 18/11/11, 30 days after the written request as per the process.

    Thanks, Mark


  • Options
    #36
    Jacek_76
    Closed Accounts Posts: 3 ✭Jacek_76


    Hi Mark
    How to get a quick respond from eircom ?
    I did sent cancellation letter to both emails:
    broadbandcancellations@eircom.ie and phonecancellations@eircom.ie with all information.


  • Advertisement
  • Options
    #37
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    Jacek_76 wrote: »
    Hi Mark
    How to get a quick respond from eircom ?
    I did sent cancellation letter to both emails:
    broadbandcancellations@eircom.ie and phonecancellations@eircom.ie with all information.

    Hi Jacek_76,

    Thanks for contacting eircom on Boards.

    Can you PM your eircom Account or phone number and I will look into your query.

    Regards,
    Ant


  • Options
    #38
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Jacek_76 wrote: »
    Hi Mark
    How to get a quick respond from eircom ?
    I did sent cancellation letter to both emails:
    broadbandcancellations@eircom.ie and phonecancellations@eircom.ie with all information.

    Hi Jacek_76,

    I sent on your details to Ant and he is investigating the issue through cancellations.

    Thanks, Mark


  • Options
    #39
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    Jacek_76 wrote: »
    Hi Mark
    How to get a quick respond from eircom ?
    I did sent cancellation letter to both emails:
    broadbandcancellations@eircom.ie and phonecancellations@eircom.ie with all information.

    Hi Jacek_76,

    Thanks for waiting on my response.

    I can confirm that eircom Cancellations have received your email and this is being dealt with by the Cancellations /Billing team.

    If you need further information on this, please call directly : 01 7011539

    Kind regards,
    Ant


  • Options
    #40
    Jacek_76
    Closed Accounts Posts: 3 ✭Jacek_76


    eircom: Mark wrote: »
    Hi Jacek_76,

    I sent on your details to Ant and he is investigating the issue through cancellations.

    Thanks, Mark


    Many thanks, Jacek


  • Options
    #41
    Jacek_76
    Closed Accounts Posts: 3 ✭Jacek_76


    eircom: Ant wrote: »
    Hi Jacek_76,

    Thanks for waiting on my response.

    I can confirm that eircom Cancellations have received your email and this is being dealt with by the Cancellations /Billing team.

    If you need further information on this, please call directly : 01 7011539

    Kind regards,
    Ant

    Many thanks, Jacek


  • Advertisement
  • Options
    #42
    monica 421
    Registered Users Posts: 3 ✭monica 421


    Hi Mark
    How to get a quick respond from eircom ?
    I did sent cancellation letter to both emails:
    broadbandcancellations@eircom.ie and phonecancellations@eircom.ie with all information on the 26th of october and I rang on 1901 as well.


  • Options
    #43
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    monica 421 wrote: »
    Hi Mark
    How to get a quick respond from eircom ?
    I did sent cancellation letter to both emails:
    broadbandcancellations@eircom.ie and phonecancellations@eircom.ie with all information on the 26th of october and I rang on 1901 as well.


    Hi monica 421,

    Can you PM me with your telephone number or eircom account number and I can follow up with cancellations,

    Thanks, Mark


  • Options
    #44
    elainescottie
    Closed Accounts Posts: 12 ✭elainescottie


    I am also looking to cancel my phone and broadband. How do I go about this please, I see from this they need 30 days notice. What number do I ring, just 1901?


  • Options
    #45
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    elainescottie wrote: »
    I am also looking to cancel my phone and broadband. How do I go about this please, I see from this they need 30 days notice. What number do I ring, just 1901?

    Hi elainescottie,

    Thanks for post.

    Eircom now require a 30 day notification to cancel the broadband service and phone service. If you contact our service team on 1800 242 633 they will take a record of the call and then transfer you to the cancellation department.

    Best regards,
    Ant


  • Options
    #46
    mclena
    Closed Accounts Posts: 1 ✭mclena


    Hi
    How to get a quick respond from eircom ?
    I did sent cancellation letter to both emails:
    broadbandcancellations@eircom.ie and phonecancellations@eircom.ie with all information.


  • Options
    #47
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    mclena wrote: »
    Hi
    How to get a quick respond from eircom ?
    I did sent cancellation letter to both emails:
    broadbandcancellations@eircom.ie and phonecancellations@eircom.ie with all information.

    Hi mclena,

    Can you private message mw with yor eircom account number and date you sent the cancellation e-mail and i will check with cancellations directly.

    Thanks, Mark


  • Options
    #48
    jessy11
    Closed Accounts Posts: 1 ✭jessy11


    Hello, Mark!
    How to get a quick respond from eircom ?
    I did sent cancellation letter to both emails:
    broadbandcancellations@eircom.ie and phonecancellations@eircom.ie with all information on the 15/11/11 and I rang on 1800 242 633 as well.


  • Options
    #49
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    jessy11 wrote: »
    Hello, Mark!
    How to get a quick respond from eircom ?
    I did sent cancellation letter to both emails:
    broadbandcancellations@eircom.ie and phonecancellations@eircom.ie with all information on the 15/11/11 and I rang on 1800 242 633 as well.

    Hi jessy11,

    I PM you back.

    Thanks, Mark


  • Options
    #50
    icegini
    Closed Accounts Posts: 1 ✭icegini


    Hi,
    can someone tel me if phonecancelation@eircom.ie is the correct address? I called 1901 and was told to send a mail tot his address to cancel my landline and broadband. I did it yesterday and today but the e-mail is coming back. I am customer for more than a year, but every day extra is a day more I need to give notice.... and I am leaving Ireland.
    Thanks


  • Options
    #51
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    icegini wrote: »
    Hi,
    can someone tel me if phonecancelation@eircom.ie is the correct address? I called 1901 and was told to send a mail tot his address to cancel my landline and broadband. I did it yesterday and today but the e-mail is coming back. I am customer for more than a year, but every day extra is a day more I need to give notice.... and I am leaving Ireland.
    Thanks

    Hi icegini,

    If you have called and informed us of your intention to cease.

    You are missing an s - phonecancelations@eircom.ie

    Thanks, Mark


  • Advertisement
  • Options
    #52
    Petuleta
    Closed Accounts Posts: 4 ✭Petuleta


    Hi Mark,
    I sent a cancellation letter on 2/12/2011 both by email and by recommended post, I rang cancellation unit as well. Didn't get any answer yet. Could you check how it looks? Will send you a PM with my account number.
    Thanks and Merry Christmas


  • Options
    #53
    The Westerner
    Closed Accounts Posts: 93 ✭✭The Westerner


    Hi Mark,

    PM'd you re cancelling Eircom Phone & BB packages.


  • Options
    #54
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    The Westerner wrote: »
    Hi Mark,

    PM'd you re cancelling Eircom Phone & BB packages.

    Thank you,

    My colleague Mark is off today and will follow up on this on Monday.

    Kind regards,
    Ant


  • Options
    #55
    The Westerner
    Closed Accounts Posts: 93 ✭✭The Westerner


    eircom: Ant wrote: »
    Thank you,

    My colleague Mark is off today and will follow up on this on Monday.

    Kind regards,
    Ant

    Hi Ant,

    is Mark on duty today? Have PM'd him again re cancellation of phone & BB services. I can forward on my PM's to you if he is not.


  • Options
    #56
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    The Westerner wrote: »
    Hi Ant,

    is Mark on duty today? Have PM'd him again re cancellation of phone & BB services. I can forward on my PM's to you if he is not.

    Hi The Westerner,

    I got your details thanks I am checking with our cancellations team now.

    Thanks, Mark


  • Options
    #57
    The Westerner
    Closed Accounts Posts: 93 ✭✭The Westerner


    eircom: Mark wrote: »
    Hi The Westerner,

    I got your details thanks I am checking with our cancellations team now.

    Thanks, Mark

    Thanks Mark. Sent you another PM just now. Did you get the one I sent you at 3.20 pm today as well?


  • Options
    #58
    basia
    Closed Accounts Posts: 2 ✭basia


    Hi Mark,
    I have my contract with eircom (phone+broadband) untill 18.02.2012
    I would like to cancel this contract. How i can do this? Do i have to wait till 18.01.2012 or till 18.02.2012 and then give 30 days notice? Do i have to do it in writing?

    regards,
    Basia.


  • Options
    #59
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    regards,
    Basia.[/QUOTE]

    Hi basia,

    Eircom now require a 30 day notification to cancel the broadband service and phone service (in writing). If you contact our service team on 1800 242 633 they will take a record of the call and then transfer you to the cancellation department.

    Eircom cancellations will take a record of your intention to cease and give the e-mail address or postal address to send the written request. They will follow up 30 days later to insure the cancellation order has been processed assuming eircom have received a letter or e-mail 30 days prior.

    You can send now and advise that you want to cancel 30 days before the end of your contract. To insure there is no contract charges on your account.

    I know this is seems a little complicated but eircom need a record of a call to follow up the written request.

    Thanks, Mark


  • Options
    #60
    basia
    Closed Accounts Posts: 2 ✭basia


    I already rang 1901 as got advise to do it on eircom website. The lady said if i will cancel contract now i have to pay cancellatin fee. It is really confusing cos i just want cancel it when it will finish-18.02.2012 as i signed contract for one year. I wouldn't be happy when i have to pay some cancellation fee or if i will get bill after 18.02.2012

    Thanks,
    Basia.


  • Advertisement
  • Options
    #61
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    basia wrote: »
    I already rang 1901 as got advise to do it on eircom website. The lady said if i will cancel contract now i have to pay cancellatin fee. It is really confusing cos i just want cancel it when it will finish-18.02.2012 as i signed contract for one year. I wouldn't be happy when i have to pay some cancellation fee or if i will get bill after 18.02.2012

    Thanks,
    Basia.

    Hi Basia,

    Apologies, I ment you can send the e-mail amd request the account to be cancelled on the 18/02/12 when your contract has finished.

    Thanks, Mark


Advertisement