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Problem with broadband..

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  • 18-04-2011 3:49pm
    #1
    Roger Marbles
    Registered Users Posts: 208 ✭✭


    Had our netopia router replaced about a year ago with a newer version after previous problems with it and been having continuous problems on a daily basis with connection failures. Sometimes the wireless in the house is low signal, sometimes it completely disconnects altogether.

    Also ran a speedtest today and ping was 122ms which I'm told is rather slow (rating 2.2/5)

    Wondering anyone suffer any similar problems with eircom broadband and any tips as to a resolution?


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    #2
    Roger Marbles
    Registered Users Posts: 208 ✭✭Roger Marbles


    Anyone?


  • Options
    #3
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Roger Marbles wrote: »
    Anyone?

    Hi Roger Marbles,

    Is your wireless problem with all your devices, ie: laptop, gaming exc..?

    Can you PM your tel no: I can look into it for you.

    Thanks, Mark


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    #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Roger Marbles wrote: »
    Had our netopia router replaced about a year ago with a newer version after previous problems with it and been having continuous problems on a daily basis with connection failures. Sometimes the wireless in the house is low signal, sometimes it completely disconnects altogether.

    Also ran a speedtest today and ping was 122ms which I'm told is rather slow (rating 2.2/5)

    Wondering anyone suffer any similar problems with eircom broadband and any tips as to a resolution?

    Roger Marbles,

    Thans for sending on your details I will look onto it and get back to you with an update in a few days.

    Thanks, Mark


  • Options
    #5
    Roger Marbles
    Registered Users Posts: 208 ✭✭Roger Marbles


    Bump.


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    #6
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Roger Marbles wrote: »
    Bump.


    Hi Roger Marbles
    sorry for delay in replying here.. I am unable to get any test result as it appears the modem is down..
    I suggest that you give our tech support team a call on 1890260260 and have them test this. Please ensure you are connected via ethernet cable and into main phone socket before calling as this allows us test modem as well as connection. However advise them that the issue you have experiencied have been when connected via wireless.
    If you have any further query let me know. You should recieve a fault ref no. when you log this issue, if you PM that ref no. I can chase issue for you.
    Hope this helps.
    Tony


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