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Problem With Phone Credit

barbarians · 2011-04-25 22:02:15

Hi. I topped my phone credit online today by 20€ (with Meteor). I normally top up online and everything usually goes smoothly. Ten minutes after topping up I get a standard message from Meteor thanking me for topping up by 20€. Ten minutes after that I get another message telling me that because i topped up by 20€ I now…

25-04-2011 11:02pm

#1

barbarians

Registered Users Posts: 833 ✭✭✭

Join Date: July 2010

Posts: 814

Hi.

I topped my phone credit online today by 20€ (with Meteor). I normally top up online and everything usually goes smoothly. Ten minutes after topping up I get a standard message from Meteor thanking me for topping up by 20€. Ten minutes after that I get another message telling me that because i topped up by 20€ I now have free texts to any network for 30 days. Happy days.

However, this time around I only got the first message and never received the second message acknowledging I have free texts. Because of this I am being charged for texts when I shouldn't be.

Have Meteor stopped their free texts with 20€ top up promotion or is it just a mistake that they haven't acknowledged that I am on free texts ?

This is the first time this has happened to me.

Anyone have any experience with this ? Should I just ring customer care and complain about it ?

Thanks for any help.

P.S., Moderators feel free to move this to a more suitable forum if there is one.

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