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slow speed broadband

bertebug · 2011-05-01 16:21:47

i recently switched from smart to upc. i think it is slower. others dont seem to have this problem. would the fact that the cable in the house is the old cable from when i was an ntl subscriber. when upc did the upgrsde outside my house the internal wiring was not changed. i got the 20 mb package

01-05-2011 5:21pm

#1

bertebug

Registered Users Posts: 22 ✭

Join Date: February 2006

Posts: 19

i recently switched from smart to upc. i think it is slower. others dont seem to have this problem. would the fact that the cable in the house is the old cable from when i was an ntl subscriber. when upc did the upgrsde outside my house the internal wiring was not changed. i got the 20 mb package

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Comments

#2 01-05-2011 8:14pm

jor el

Closed Accounts Posts: 16,713 ✭✭✭✭

Join Date: July 2002

Posts: 16068

What speed are you getting? UPC won't change the internal wiring as there shouldn't be a need to. Cable issues can't really be diagnosed by the end user, so if there is a problem then you need to contact UPC and get them to send someone out.

When you speed test, use the wired connection to the router, and not wireless.

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