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Enable yes migration no.

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  • 02-05-2011 5:26pm
    #1
    ainiseoir
    Registered Users Posts: 292 ✭✭


    I have been following the rollout of eircom ngb and am now in the window in which my area is placed.
    On entering my telephone and account numbers today, a popup stated that my current broadband product was not one of those due for migration and suggested i change it to one that was.
    I have pasted my details from my bill, cut out the bumph, I can't see what the problem is.
    :confused:
    Your eircom packages
    Your package charges
    These are the charges due for package subscriptions during this billing period.
    Amount
    eircom talktime talker
    Line rental for included. Unlimited local & national calls to landlines anytime of the day or
    night.
    Broadband Home Advanced
    Includes a download speed of up to 7Mb and a download allowance of 50GB per month. 39.82 Euro inc. VAT
    Any suggestions?
    I would like to have my facts straight before contacting eircom
    Thanks


Comments

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    #2
    SamandFrank
    Registered Users Posts: 94 ✭✭SamandFrank


    As i remember when they did mine. you have to change your package to a NGB package. Which you wont be charged for till its changed . And that takes a few weeks. I think they email you when its underway.

    You should ask one of the nice guys over on the eircom board they will give you the official answer:
    http://www.boards.ie/vbulletin/forumdisplay.php?f=1293


  • Options
    #3
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Thread moved to eircom support forum.


  • Options
    #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    ainiseoir wrote: »
    I have been following the rollout of eircom ngb and am now in the window in which my area is placed.
    On entering my telephone and account numbers today, a popup stated that my current broadband product was not one of those due for migration and suggested i change it to one that was.
    I have pasted my details from my bill, cut out the bumph, I can't see what the problem is.
    :confused:
    Your eircom packages
    Your package charges
    These are the charges due for package subscriptions during this billing period.
    Amount
    eircom talktime talker
    Line rental for included. Unlimited local & national calls to landlines anytime of the day or
    night.
    Broadband Home Advanced
    Includes a download speed of up to 7Mb and a download allowance of 50GB per month. 39.82 Euro inc. VAT
    Any suggestions?
    I would like to have my facts straight before contacting eircom
    Thanks

    Hi ainiseoir

    If you PM me with your telephone number or account number and I will look into your issue for you.

    Thanks, Mark


  • Options
    #5
    ainiseoir
    Registered Users Posts: 292 ✭✭ainiseoir


    SamandFrank wrote: »
    As i remember when they did mine. you have to change your package to a NGB package. Which you wont be charged for till its changed . And that takes a few weeks. I think they email you when its underway.

    You should ask one of the nice guys over on the eircom board they will give you the official answer:
    http://www.boards.ie/vbulletin/forumdisplay.php?f=1293

    Thank you.
    "Mark" has already posted and I have sent him my details.


  • Options
    #6
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    ainiseoir wrote: »
    Thank you.
    "Mark" has already posted and I have sent him my details.

    Hi ainiseoir,

    When there is a date set for your exchange I will let you know.

    Thanks, Mark


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    #7
    ainiseoir
    Registered Users Posts: 292 ✭✭ainiseoir


    eircom: Mark wrote: »
    Hi ainiseoir,

    When there is a date set for your exchange I will let you know.

    Thanks, Mark

    In regards to your query, you are on the Home Advanced 7MB package. This
    gives you a download speed of 7MB constantly and a monthly download
    allowance of 50GB. The NGB service gives up to 8MB in speed and the
    allowance depends on the package. The Home Advanced service is not on
    the upgrade list due to the similarities of the two packs.     Apologies for
    any inconvenience caused. Thank you.

    I thought this might be of interest.
    Tom


  • Options
    #8
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    ainiseoir wrote: »
    In regards to your query, you are on the Home Advanced 7MB package. This
    gives you a download speed of 7MB constantly and a monthly download
    allowance of 50GB. The NGB service gives up to 8MB in speed and the
    allowance depends on the package. The Home Advanced service is not on
    the upgrade list due to the similarities of the two packs.     Apologies for
    any inconvenience caused. Thank you.

    I thought this might be of interest.
    Tom

    Hi Tom,

    Thanks for getting back to me :)

    Mark


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