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How to deal with dealers like this?

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Comments

  • #52
    charlieharper
    Registered Users, Registered Users 2 Posts: 176 ✭✭charlieharper


    A friend of mine used to work in a Mercedes dealership. He told me they'd bring in new Merc's for servicing. They'd wipe the oil filter, blow out the air & top it up with a litre of oil. Job done!!!


  • #53
    stevenmu
    Moderators, Society & Culture Moderators Posts: 9,689 Mod ✭✭✭✭stevenmu


    Gophur wrote: »
    If he doesn't answer the letter, what happens?
    Nothing? Or the guy has to invest time and money suing the dealer?

    A solicitor's letter is pretty much worthless, written by sister, or not. What will it say? It's useless as an enforcement tool.
    It'll serve two functions.

    One is that it indicates a willingness on the OPs part to not let the matter drop, and to potentially take legal action if required. If the dealer is just being a chancer and realises it, he may well then realise that he's going to lose the money either way and give it back to save himself the hassle. A lot of customers would just let the matter drop, a solicitor's letter indicates that the OP will not.

    Secondly it's evidence to the small claims court that you have tried to resolve the matter before going to them. The small claims court will only handle disputes which can not be resolved reasonably between the two parties. Before the SCC will hear the case, you must give the other party a reasonable chance to make things right. One of the first things they'll ask is what steps you've taken to resolve it before going to them, and a solicitors letter is good evidence that you've tried to resolve it first.


  • #54
    [Deleted User]
    Posts: 23,339 ✭✭✭✭ [Deleted User]


    charlieharper wrote: »
    A friend of mine used to work in a Mercedes dealership. He told me they'd bring in new Merc's for servicing. They'd wipe the oil filter, blow out the air & top it up with a litre of oil. Job done!!!

    Aren't Mercs still equipped with cartridge oil filters?


  • #55
    Anan1
    Registered Users, Registered Users 2 Posts: 22,815 ✭✭✭✭Anan1


    RoverJames wrote: »
    Aren't Mercs still equipped with cartridge oil filters?
    It's a pub story, not Gospel..;)


  • #56
    PWR
    Registered Users, Registered Users 2 Posts: 109 ✭✭PWR


    FWIW I dealt with the After Hours guy and found him to be straight, agreed a price, honoured it, even though he said he had to put more into the car to get NCT than he thought.


  • #57
    fasttalkerchat
    Registered Users, Registered Users 2 Posts: 5,652 ✭✭✭fasttalkerchat


    Just because you didnt get the money back at the time doesn't mean you cant still get it. Send him a letter demanding it or you will take legal advice. Then give him a weeks before contacting Citizens Advice and small claims court


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