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sky hd box updating software

  • 04-05-2011 8:56pm
    #1
    poppers
    Registered Users, Registered Users 2 Posts: 628 ✭✭✭


    i 2nd hand bought a hd box and when i plugged it in it says updating software may take 10mins

    after 30 mins its still like this

    is the the box broken or is there something i can try to break out of the update. the box is amstrad


Comments

  • #2
    dino7
    Registered Users Posts: 20 ✭dino7


    Have you connected the set top box to a live ASTRA satellite feed when the updating screen is displayed?

    If so it should locate and update with the latest software for the set top box, reboot and then come up as normal (instead of going to the forced update screen) allowing you to use the box.

    The box will timeout after a period of about 10 minutes if it fails to recover the software, reboot and start the whole process again..it shouldn't sit on the screen for 30 minutes without a reboot or two in between.


  • #3
    poppers
    Registered Users, Registered Users 2 Posts: 628 ✭✭✭poppers


    tuned to skys satellite (astra ) tried to reboot and holding down the left and right keys also tried to do a total reboot (details received from sky tech help) but once the initial screen loaded it went straight back to the blue screen and sky updating message sky seem to think the box is goosed!


  • #4
    dino7
    Registered Users Posts: 20 ✭dino7


    The two basic options you have are update the software and wipe the hard drive.

    - Update the software
    If you press and hold the backup button on the top of the box and then apply power (plug the power cable in), keep the button held for about 10 seconds the box should enter recovery mode and download a new software image over the sat feed.

    After download the box should then reboot and boot up as normal (to channel 998 usually).

    - Wipe the hard drive (which you've already described doing)
    As above but holding down the right and left keys instead and holding them for a longer period (about 30 seconds). The spin lights on the front should flash, then press select button on the front panel.

    Are you saying that after wiping the hard drive that it's displaying a message saying it is still updating?

    The only other suggestion I have is to open the box up and disconnect the hard drive and see if the box boots in diskless mode. If it does then power down and re-try connecting the hard drive again....if the presence of the hard drive is causing the problem then maybe installing a new hard drive will fix the issue.


  • #5
    poppers
    Registered Users, Registered Users 2 Posts: 628 ✭✭✭poppers


    Cheers Dino

    tried both these but the messages reappears once the initial boot up is performed.

    seller has agreed to refund so no harm done.


  • #6
    200motels
    Registered Users, Registered Users 2 Posts: 2,604 ✭✭✭200motels


    dino7 wrote: »
    The two basic options you have are update the software and wipe the hard drive.

    - Update the software
    If you press and hold the backup button on the top of the box and then apply power (plug the power cable in), keep the button held for about 10 seconds the box should enter recovery mode and download a new software image over the sat feed.

    After download the box should then reboot and boot up as normal (to channel 998 usually).

    - Wipe the hard drive (which you've already described doing)
    As above but holding down the right and left keys instead and holding them for a longer period (about 30 seconds). The spin lights on the front should flash, then press select button on the front panel.

    Are you saying that after wiping the hard drive that it's displaying a message saying it is still updating?

    The only other suggestion I have is to open the box up and disconnect the hard drive and see if the box boots in diskless mode. If it does then power down and re-try connecting the hard drive again....if the presence of the hard drive is causing the problem then maybe installing a new hard drive will fix the issue.

    This is what I was looking for thanks for that.


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