UPC new speeds and cheaper prices. 25mb/50mb/100mb

JonB

Leeg17 wrote: »

Twitter says otherwise: "All of these bundles will be available to existing customers at the same price points "

I rang asking if we would be forced to upgrade from 20 to 25mb, the call centre rep said no, twitter says otherwise "all customers will have the option to avail of new bundles, but will not automatically be upgraded right away."

Thanks man! Maybe the one in the call centre didn't have a clue what she was talking about. I will further enquire in about a day or two. When hopefully the site will be updated.

Nollog

Smash some heads together if they cut my cap in half and force me to pay an extra euro for the pleasure.

bk

UPC are now saying that customers will not be upgraded unless you choose to do so. Which is good news for bb only customers, as the existing 10mb/s and 20mb/s products seem to be better value for money then the new 25mb/s product

Yes, it also looks like they have scrapped the charge if you don't take TV. Or rather, they have added the charge directly onto the price of the new products.

It amazes me that UPC can snatch defeat from the jaws of victory!!!

On a day which should be celebrated by all for UPC, they instead manage to muck it up by not properly think out how it might effect existing customers and to not have all the correct info available up front, thus confusing customers.

EDIT: I've gotten more info that makes things look better.

Here is what they should have done:
- 20mb/s 250GB cap €41.75 - Current product
- 25mb/s 120GB cap €42.75 - What they are doing
- 25mb/s 250GB cap €42.75 - What they are doing
- 25mb/s 250GB cap €41.75 - What they should do

This would mean that 20mb/s customers wouldn't mind being automatically upgraded as they would keep the same cap and price for 5mb/s faster bb. Instead of being expected to pay €1 for half the cap!!

If the cap for 25Mb/s really is 250GB, then it isn't such a bad deal.

- 30mb/s 250GB cap €49.75 - Current product
- 50mb/s 250GB cap €52.75 - What they are doing
- 50mb/s 500GB cap €52.75 - What they should do

It is crazy that they are increasing the speed by 20mb/s, with no increase in cap and expecting people to pay €3 more!! If they doubled the cap, it would at least make the €3 price increase easier to bear.

The 100mb/s should have at least a cap of 750GB, preferably 1000GB.

EDIT: More news to come on the following topic on Monday.

And finally I can't believe they are dropping the 10mb/s product. €42.75 for just bb, with no phone is actually quiet expensive.

For instance Vodafone offer 8mb bb + phone + off peak calls for just €40 per month. Yes, 25mb is much faster, but do the majority of ordinary people really need that speed. Hell I'm an extreme techy, who works from home, etc. and I find 10mb/s to be just fine. My parents and sisters certainly don't need anything faster. This makes UPC really bad value for money to them.

By doing this, UPC are leaving the majority of the market to Eircom, Vodafone, etc. Crazy!!!

UPC really need a product, something like 8 to 12 mb/s BB, 120GB cap + phone + off peak calls for max €40, preferably €35.

The more I look into todays news, the more I think it is actually really bad news for the majority of UPC customers and an exercise to raise prices, while offering less. :mad:

As we get more info, things aren't looking so bad.

fionny

I personally am quite happy with it as im a 30meg customer, if they make the 100meg a reasonable price then I will be happy to move to that but otherwise I get 50meg for the same money im paying now...

Sure a larger cap would be nice but ive never hit the limit and my brother has only done it once.

Leeg17

All I want to know is if/when I'll be forced to "upgrade" to the 25mb with the cap that's halved, keep getting 2 conflicting answers.

F1ngers

bk wrote: »

Other unanswered question is will 50mb use DOCSIS 3, it better otherwise it will be a joke.

Don't know if this was answered already, but just tweeted by UPC:

UPC_HelpsYou_IE UPC Helps You
@ Hello againn @waterfdweather 50Mb & 100Mb customers will receive their service via EuroDocsis 3 .0 modems

bk

Well at last, UPC have answered at least one question and it is good news:

UPC_HelpsYou_IE UPC Helps You
@Hello againn @waterfdweather 50Mb & 100Mb customers will receive their service via EuroDocsis 3.0 modems.

It should mean most people will actually get 50Mb/s from their modem and it should also have the effect of taking pressure off the people with 25Mb/s.

F1ngers

bk wrote: »

Well at last, UPC have answered at least one question and it is good news:

UPC_HelpsYou_IE UPC Helps You
@Hello againn @waterfdweather 50Mb & 100Mb customers will receive their service via EuroDocsis 3.0 modems.

It should mean most people will actually get 50Mb/s from their modem and it should also have the effect of taking pressure off the people with 25Mb/s.

Too slow dude, too slow.
Want to upgrade your broadband...:p

Nollog

We are looking for standalone costs for BB products now, we will get back to you as soon as we can

Even they don't know the standalone costs.

justsomebloke

bk wrote: »

And finally I can't believe they are dropping the 10mb/s product. €42.75 for just bb, with no phone is actually quiet expensive.

would have to agree with this, the vast vast majority of Irish consumers are more interested in price then speed. So now UPC are now going to be more expensive then Eircom for a broadband connection which is really going to play into Eircom's hands.

We are currently in the process of dropping UPC's TV deal and were told over the phone that they would be dropping the extra charge which I thought was fantastic as we are currently on 8mb so it would of only worked out at €23odd per month, but now it seems I have to spend €43 a month for just broadband if I want to drop the €7.50 charge, which I now won't be doing as I don't need the speed increase.

Truthfully if at the end of our current contract they tried to force the connection I would jump ship to Eircom

fionny

I dont get the problem... i mean eircom are WAY worse. I just looked at the

"eircom Next Generation Broadband Basic & eircom talktime chatter"

Non promo price of 46.76 per month, only 8meg speed and only 10gig downloads HAHAHAHA! + calls.... how is that good value for money.

10gb download limit is pathetic... im sure the wireless broadband gives you more! All this on a network that obeys their lords and masters the IRMA.

vibe666

i'll be grabbing the 100mbps myself for €65 the minute i can get it, but i can see that they are missing out on a big chunk of potential customers by not having a low end very cheap starter product, like 5 or 10mbps for 15-20 quid or something like that.

i know they're trying to push things forward and outdo eircom, but there's still plenty of people out there that just want a cheap & cheerful option to check facebook & gmail every so often.

fionny

Is 100meg deffo going to be 65 standalone? Ill deffo be getting it if thats the price.

bk

bk wrote: »

And finally I can't believe they are dropping the 10mb/s product.

Hold on guys, it looks like there might be some good news coming on this in a few days.

justsomebloke

fionny wrote: »

Non promo price of 46.76 per month, only 8meg speed and only 10gig downloads HAHAHAHA! + calls.... how is that good value for money.

cause I, like many others wouldn't actually go over 10gig a month and it means that I can get a phone line in and then get sky multiroom in as well and over the first year it would only work out as €43 a month which is the same as just a broadband price from UPC. So why take 1 service when I can take 2 that will function just fine for me!

thefinalstage

Can I order this now or do I have to wait until Monday?

justsomebloke

bk wrote: »

Hold on guys, it looks like I might have some good news coming on this soon

seriously how long a feckin press conference is this!!!!!

F1ngers

poisonedstream wrote: »

Can I order this now or do I have to wait until Monday?

Again from twitter,

You can call 1908, tweet us here or purchase online. New speeds, bundles etc. cannot be ordered until Monday however.

bk

Joe the Santa wrote: »

seriously how long a feckin press conference is this!!!!!

Press conference was today, but that seems to be a more general overview for the press, etc.

All the gory details that we crave will be on the website on Monday, including standalone pricing, caps, bundles, etc.

M.J.M.C

Anyone know how much 100Mb will be?

vibe666

€65 standalone for 100mbps down and 10mbps up (currently 7mbps+ for the existing 100mbps users right now) with a cap/fup/aup of 500gb per month.

as predicted a couple of weeks ago (and hoped for, for the last year or two!)

fionny

vibe666 wrote: »

€65 standalone for 100mbps down and 10mbps up (currently 7mbps+ for the existing 100mbps users right now) with a cap/fup/aup of 500gb per month.

as predicted a couple of weeks ago (and hoped for, for the last year or two!)

For that price im in! Sweet. Hope they dont charge the 80euro install charge for existing customers! That would be bad mmmkay,

bk

vibe666 wrote: »

€65 standalone for 100mbps down and 10mbps up (currently 7mbps+ for the existing 100mbps users right now) with a cap/fup/aup of 500gb per month.

According to UPC twitter, the uplaod speeds are:

25Mb upload is 2.5Mb, 50Mb upload is 5Mb, 100Mb upload is 7Mb. Hope this helps

bk

Some good news folks, I've heard that the cap/fup on the 25Mb/s product is actually 250GB.

So those on 20/1.5 Mb/s will get 25/2.5 Mb/s for just €1 more and lose nothing in terms of cap, which seems very reasonable.

CS Hasuki

Well fair is fair. If you don't want to upgrade you don't have to.

Anyone know the upload speeds on the 25/50/100 packages?

Go UPC. Only company trying to move the dector forward. Customer service has improved a lot recently also IMO

kk887

bk wrote: »

Some good news folks, I've heard that the cap/fup on the 25Mb/s product is actually 250GB.

So those on 20/1.5 Mb/s will get 25/2.5 Mb/s for just €1 more and lose nothing in terms of cap, which seems very reasonable.

thats the good news of the day for me:p

kk887

CS Hasuki wrote: »

Well fair is fair. If you don't want to upgrade you don't have to.

Anyone know the upload speeds on the 25/50/100 packages?

Go UPC. Only company trying to move the dector forward. Customer service has improved a lot recently also IMO

UPC_HelpsYou_IE UPC Helps You



25Mb upload is 2.5Mb, 50Mb upload is 5Mb, 100Mb upload is 7Mb. Hope this helps

this is on the twitter

Kintarō Hattori

bk wrote: »

Some good news folks, I've heard that the cap/fup on the 25Mb/s product is actually 250GB.

So those on 20/1.5 Mb/s will get 25/2.5 Mb/s for just €1 more and lose nothing in terms of cap, which seems very reasonable.

Do you not have to pay more for that? Currently the 20MB package is €34 quid a month, so if you get bumped up in speed are you not going to be paying the €45 or whatever it is?

TouchingVirus

Higher Caps > Higher Speed when you get to 25mbit and beyond.

I'm not jumping for the 50mbit, in fact I'm going to look at downgrading to 25mbit given I can save €10 and only lose a relatively unused 5mbit/s of speed with no cap.

If UPC upped the 50Mbit cap to 350gb or more, I'd make the switch and sign up

LEIN

TouchingVirus wrote: »

I'm not jumping for the 50mbit, in fact I'm going to look at downgrading to 25mbit given I can save €10 and only lose a relatively unused 5mbit/s of speed with no cap.

If UPC upped the 50Mbit cap to 350gb or more, I'd make the switch and sign up

I feel the same and will be downgrading when i can.

M.J.M.C

fionny wrote: »

For that price im in! Sweet. Hope they dont charge the 80euro install charge for existing customers! That would be bad mmmkay,

For the 100Mb i'd imagine this will still be in place
Pitty

Clover

On the 30Mb package at the moment and was tempted but not willing to pay the price they where asking just for the 100Mb .

But it's a much more attractive option now with the phone and tv , will wait until I see the stand alone price and packages on the web site before ordering on Monday.

vibe666

bk wrote: »

According to UPC twitter, the uplaod speeds are:

25Mb upload is 2.5Mb, 50Mb upload is 5Mb, 100Mb upload is 7Mb. Hope this helps

if they are keeping it at 7mbps now then there's been some back peddling as it has come from more than one source in the last few weeks that the upload for the 100mbps was being increased from the 7mbps it is currently for the limited trial to 10mbps to bring it in line with the other UPC territories with 100mbps.

fionny

M.J.M.C wrote: »

For the 100Mb i'd imagine this will still be in place
Pitty

Surely considering it is becoming standard for their 50 and 100meg they will have to make allowances... I dont want their new router as I went and bought my own gigabit setup given the netgear rubbish previously had.

bk

Kintarō Hattori wrote: »

Do you not have to pay more for that? Currently the 20MB package is €34 quid a month, so if you get bumped up in speed are you not going to be paying the €45 or whatever it is?

€1 more.

Previously 20Mb/1.5Mb was €34 + €7.50 = €41.75 if you didn't get a TV package also.

The new 25Mb/2.5Mb package will cost €42.75, including the fee if you don't take TV. Obviously it is cheaper in a bundle.

Crackity Jones

Bloody upgraded to the 30MB two days ago. Would have stayed with the 20Mb if I knew this was moving to 25MB. Will be charged a €10 downgrade fee now to move to the 25MB. arse

bk

vibe666 wrote: »

if they are keeping it at 7mbps now then there's been some back peddling as it has come from more than one source in the last few weeks that the upload for the 100mbps was being increased from the 7mbps it is currently for the limited trial to 10mbps to bring it in line with the other UPC territories with 100mbps.

Actually UPC Ireland has different speeds from the other UPC territories have:

25Mb/1.5Mb
60Mb/6Mb
120Mb/10Mb

So basically we get less and pay more, but in fairness, still way better then anything else in Ireland.

bk

UPC have confirmed the broadband only prices:

Prices for BB only: 25MB: €35, 50MB: €45, 100MB: €65.

These prices exclude the €7.50 charge if you don't take TV service, which remains I believe.

Nollog

Hello @twitterpeople for BB only: 25MB: €35, 50MB: €45, 100MB: €65.

oh my.
They keep tempting me to move up to the 30/50 mb packages with their price changes. :-\

CS Hasuki

It does say BB only. Would make sense the lowest package would then only be €2.50 more than the current 10meg of 25+7.50.
Rather than the lowes price for BB going up by €10.

If the 25meg is €35 in total the pricing structure would make more sense

inforfun

Finally had them to charge me the right amount for my bb.
For almost a year i paid for the 30mb while gettign the 20mb.
everything was dealt with last month, price correction and money back.

Now they change things again. I guess i will let you know next year around this time how they dealt with it this time.

UPC are great as long as everything works but as soon as you have to call them for technical or bill issues, your patience will be tested.

LEIN

€45, 50MB

Am tempted now. €3 more for an increase of 20MB.

CS Hasuki

Just confirmed on twitter, the €35 is all in.

For an extra €2.50 you get 25meg coming from a 10 meg package.

Damo9090 wrote: »

Am tempted now. €3 more for an increase of 20MB.

€50MB is 45, 25MB is €35.

bk

CS Hasuki wrote: »

Just confirmed on twitter, the €35 is all in.

For an extra €2.50 you get 25meg coming from a 10 meg package.

€50MB is 45, 25MB is €35.

No it isn't all in, if you don't also take TV, then you pay an extra €7.50, just as you do today.

Crackity Jones

CS Hasuki wrote: »

Just confirmed on twitter, the €35 is all in.

For an extra €2.50 you get 25meg coming from a 10 meg package.

€50MB is 45, 25MB is €35.

when you say 'all in' do you mean this includes or there is no standalone charge?

bk

Here is what it looks like so far:

Download - Upload - Cap - Price - Price without TV
25 Mb/s - 2.5Mb/s - 250GB - €35 - €42.75
50 Mb/s - 5.0Mb/s - 250GB - €45 - €54.75
100Mb/s - 7.0Mb/s - 500GB - €65 - €72.75

The cap on the 50Mb/s hasn't been confirmed yet.

CS Hasuki

bk wrote: »

No it isn't all in, if you don't also take TV, then you pay an extra €7.50, just as you do today.

I asked the guy on twitter, he confirmed the 25meg is 35 all in, €2.50 more than the 10 meg at 25 & 7.50

LEIN

CS Hasuki wrote: »

Just confirmed on twitter, the €35 is all in.

For an extra €2.50 you get 25meg coming from a 10 meg package.

€50MB is 45, 25MB is €35.

I already have TV with them so i don't pay the standalone charge. I pay €42 atm and if i pay €3 more i get an extra 20MB. Upgrade from 30MB to 50MB

Nollog

bk wrote: »

Here is what it looks like so far:

Download - Upload - Cap - Price - Price without TV
25 Mb/s - 2.5Mb/s - 250GB - €35 - €42.75
50 Mb/s - 5.0Mb/s - 250GB - €45 - €54.75
100Mb/s - 7.0Mb/s - 500GB - €65 - €72.75

The cap on the 50Mb/s hasn't been confirmed yet.

fixed

bk

CS Hasuki wrote: »

I asked the guy on twitter, he confirmed the 25meg is 35 all in, €2.50 more than the 10 meg at 25 & 7.50

No, he is wrong, see my above post for prices.