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Changeover to NGB up to 24Mb

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  • 06-05-2011 10:36am
    #1
    NeitherJohn
    Registered Users Posts: 623 ✭✭✭


    Hey eircom.

    I got a letter in the post this morning, saying in a few weeks I'd be upgraded at no extra cost, to a new up to 24Mb NGB package. They estimated about 12Mb would be the speed I would get which is grand. I believe up to 24Mb would necessitate the need for an ADSL2 gateway, but I have the Netopia 2247 ADSL gateway.

    What I'd like to know is the timeframe for the changeover, and how soon will I receive the new modem?

    Thanks!

    John


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    #2
    eircom: Ant
    Closed Accounts Posts: 1,138 ✭✭✭eircom: Ant


    NeitherJohn wrote: »
    Hey eircom.

    I got a letter in the post this morning, saying in a few weeks I'd be upgraded at no extra cost, to a new up to 24Mb NGB package. They estimated about 12Mb would be the speed I would get which is grand. I believe up to 24Mb would necessitate the need for an ADSL2 gateway, but I have the Netopia 2247 ADSL gateway.

    What I'd like to know is the timeframe for the changeover, and how soon will I receive the new modem?

    Thanks!

    John

    Hi John,

    Thanks for your query.

    Can you PM your broadband telephone number and I will check this for you.

    All the best,
    Ant


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    #3
    NeitherJohn
    Registered Users Posts: 623 ✭✭✭NeitherJohn


    eircom: Ant wrote: »
    Hi John,

    Thanks for your query.

    Can you PM your broadband telephone number and I will check this for you.

    All the best,
    Ant

    Just sent that there Ant. Thanks for your help.


  • Options
    #4
    zith-ie
    Registered Users Posts: 34 ✭zith-ie


    Hello, I've the exact same query as the OP but I'm also just wondering if I can keep my current netopia instead of the new modem.. which i assume is the zxyel.
    I havent heard great things about it, infact nothing but trouble. So my question is will I be able to keep the netopia and if so what speeds will I be able to expect from it ?
    Thank you


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    #5
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    zith-ie wrote: »
    Hello, I've the exact same query as the OP but I'm also just wondering if I can keep my current netopia instead of the new modem.. which i assume is the zxyel.
    I havent heard great things about it, infact nothing but trouble. So my question is will I be able to keep the netopia and if so what speeds will I be able to expect from it ?
    Thank you

    Hi zith-ie
    if you PM me your tel. no. I can check line and sync and advise you of possible speed.
    Tony


  • Options
    #6
    NeitherJohn
    Registered Users Posts: 623 ✭✭✭NeitherJohn


    zith-ie wrote: »
    Hello, I've the exact same query as the OP but I'm also just wondering if I can keep my current netopia instead of the new modem.. which i assume is the zxyel.
    I havent heard great things about it, infact nothing but trouble. So my question is will I be able to keep the netopia and if so what speeds will I be able to expect from it ?
    Thank you

    Ant advised me that you can in fact keep the Netopia. It is ADSL2 compatible by all accounts.


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    #7
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    NeitherJohn wrote: »
    Ant advised me that you can in fact keep the Netopia. It is ADSL2 compatible by all accounts.

    Hi NeitherJohn
    yes that is right. You will be sent a new modem as part of upgrade but wil be able to keep old modem also.
    Tony


  • Options
    #8
    zith-ie
    Registered Users Posts: 34 ✭zith-ie


    Thanks very much for the info !


  • Options
    #9
    NeitherJohn
    Registered Users Posts: 623 ✭✭✭NeitherJohn


    Hello eircom!

    I was just having a look at this thread here http://www.boards.ie/vbulletin/showthread.php?threadid=2056270872
    about someone getting swapped over to the up to 24Mb NGB days after he got the letter. From the post, it seems that his exchange was 24Mb enabled.


    Could I have the same done so!? The exchange I'm on (Quaker Road, Cork) is 24Mb enabled.


  • Options
    #10
    NeitherJohn
    Registered Users Posts: 623 ✭✭✭NeitherJohn


    Bump! Anyone from eircom around today?


  • Options
    #11
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    NeitherJohn wrote: »
    Hello eircom!

    I was just having a look at this thread here http://www.boards.ie/vbulletin/showthread.php?threadid=2056270872
    about someone getting swapped over to the up to 24Mb NGB days after he got the letter. From the post, it seems that his exchange was 24Mb enabled.


    Could I have the same done so!? The exchange I'm on (Quaker Road, Cork) is 24Mb enabled.

    Hi NeitherJohn
    If you are on the same number supplied to us on previous case ( no. ending ...324) then you will be upgraded to 24Mb within 4 to 6 weeks, so by mid June.
    You should have received a letter informing you of this upgrade and no action is required of the customer.
    Hope this answers your question.
    Tony


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    #12
    NeitherJohn
    Registered Users Posts: 623 ✭✭✭NeitherJohn


    eircom: Tony wrote: »
    Hi NeitherJohn
    If you are on the same number supplied to us on previous case ( no. ending ...324) then you will be upgraded to 24Mb within 4 to 6 weeks, so by mid June.
    You should have received a letter informing you of this upgrade and no action is required of the customer.
    Hope this answers your question.
    Tony

    Ok thanks Tony!


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