UPC 12mb/25mb/50mb/100mb BB confirmed.

Dues Bellator

ttcomet wrote: »

Anyone else get charged two activation fees? Looks like they charged me for the phone and the broadband where as I thought there would only be the one for the bundle.

Same thing happened to me on a flat i have, rang up complained as was refunded in full.

Drapper

almanu wrote: »

im currently paying 34euro for 20mb , does this mean il get an upgrade to 25mb , the way they have done with previous speeds?
sorry if this was answered already as ive just seen the thread.

nope 25mb is 35 euro a month so 1 euro extra! you will need to call them and change it!

Sir Digby Chicken Caesar

modem arrived for 50meg about an hour ago, plugged it in and it worked about 3-4 minutes later

fantastic

Dues Bellator

Drapper wrote: »

nope 25mb is 35 euro a month so 1 euro extra! you will need to call them and change it!

Think id rather stick pins in my eyes than go true that hassle:o

murfo

murfo wrote: »

has anyone in the swords area moved to 100Mb, and if so, what speeds are you getting?. i had it installed last friday, and have only been able to hit about 82Mb down.

bumpy. anyone?

LEIN

murfo wrote: »

bumpy. anyone?

A friend of mine from Swords is hitting 105Mb wired.

SK1979

I'm currently on the 30mb broadband only package, paying €49.74 a month so I called UPC up earlier hoping to get onto the 100mb, but was told that its not available yet in my area (dublin 13) but it should be later in the year.

But to be fair to the guy, he offered me the 25mb and the 24/7 local and national calls for €47 and said I can upgrade to the 100mb (and pay the full amount for that) when it becomes available.

So for 5mb less broadband, there giving me free calls (paying about €35 - €40a month presently) for €3 less.

Its a decent deal I think.

Log-on

Sir Digby Chicken Caesar wrote: »

modem arrived for 50meg about an hour ago, plugged it in and it worked about 3-4 minutes later

fantastic

my modem came a while ago two, im supposed to be on the 50mb package and im getting this




and that lower then before i upgraded!

jor el

You need to contact UPC, because something isn't right there.

FloatingVoter

Upgraded from 30 Mb/Phone/Digital Max to the 50 Mb pack....


A summary from MyUPC of my bill


14/05/2011 28/05/2011 € 139.38
14/04/2011 28/04/2011 € 90.84
14/03/2011 28/03/2011 € 89.24
14/02/2011 28/02/2011 € 92.99
14/01/2011 28/01/2011 € 93.15
14/12/2010 27/12/2010 € 90.25
14/11/2010 28/11/2010 € 89.55
14/10/2010 28/10/2010 € 91.63
14/09/2010 27/09/2010 € 89.29
14/08/2010 28/08/2010 € 90.40
14/07/2010 28/07/2010 € 88.98
14/06/2010 28/06/2010 € 90.30
Total due * € 119.38



Have I missed something or is there a reason my new "€75" a month package (ref. http://www.upc.ie/deals/tvbroadbandphone/fibrepowerultimate/ is now costing me €119 (this is down from the original 139 due to a phonecall to customer services.


I'm at the stage where I think these idiots are breaking consumer law.


They even got a special mention in todays consumer affairs section of the Indo.

LEIN

FloatingVoter wrote: »

Upgraded from 30 Mb/Phone/Digital Max to the 50 Mb pack....


A summary from MyUPC of my bill


14/05/2011 28/05/2011 € 139.38
14/04/2011 28/04/2011 € 90.84
14/03/2011 28/03/2011 € 89.24
14/02/2011 28/02/2011 € 92.99
14/01/2011 28/01/2011 € 93.15
14/12/2010 27/12/2010 € 90.25
14/11/2010 28/11/2010 € 89.55
14/10/2010 28/10/2010 € 91.63
14/09/2010 27/09/2010 € 89.29
14/08/2010 28/08/2010 € 90.40
14/07/2010 28/07/2010 € 88.98
14/06/2010 28/06/2010 € 90.30
Total due * € 119.38



Have I missed something or is there a reason my new "€75" a month package (ref. http://www.upc.ie/deals/tvbroadbandphone/fibrepowerultimate/ is now costing me €119 (this is down from the original 139 due to a phonecall to customer services.


I'm at the stage where I think these idiots are breaking consumer law.


They even got a special mention in todays consumer affairs section of the Indo.

There should be a clear breakdown of charges on your bill.

Crann na Beatha

This post has been deleted.

Kintarō Hattori

I changed from getting regular UPC (20MB broadband and full TV package) to getting one of the deals on offer. Currently I'm on the €65 a month deal so I'm getting TV, Phone and Broadband. As part of that pack the broadband is supposed to be 25MB down and 2.5MB up. I'm getting the 2.5MB down but I'm still on the slower speed of 20MB down (which I had previously been paying for).

Anyone else having this issue?

califano

Kintarō Hattori wrote: »

I changed from getting regular UPC (20MB broadband and full TV package) to getting one of the deals on offer. Currently I'm on the €65 a month deal so I'm getting TV, Phone and Broadband. As part of that pack the broadband is supposed to be 25MB down and 2.5MB up. I'm getting the 2.5MB up but I'm still on the slower speed of 20MB down (which I had previously been paying for).

Anyone else having this issue?

Did you try rebooting the modem or switching off at the electricity and on again?. Thought i read people discussing this a while back and that was the solution in some cases.
I take it these speed tests are from ethernet?

Kintarō Hattori

rounders123 wrote: »

Did you try rebooting the modem or switching off at the electricity and on again?. Thought i read people discussing this a while back and that was the solution in some cases.
I take it these speed tests are from ethernet?

I have rebooted the modem and no they aren't from an ethernet connection. I always hit around the 2MB mark when downloading from Steam with the older 20MB package so see no reason I shouldn't download at a higher rate with the new package.

fionny

Try wire it and run the speed test, it could be that your wireless connection isnt up to it.

Kintarō Hattori

fionny wrote: »

Try wire it and run the speed test, it could be that your wireless connection isnt up to it.

No worries, that'll have to wait until I get a laptop so. It's the age old issue of the router downstairs and the PC is upstairs.

vibe666

Kintarō Hattori wrote: »

I have rebooted the modem and no they aren't from an ethernet connection. I always hit around the 2MB mark when downloading from Steam with the older 20MB package so see no reason I shouldn't download at a higher rate with the new package.

depending on what wireless card you have, you might have trouble getting faster than 20mbps out of it anyway going by other people's experiences here. wired ethernet is the way to go for speed tests.

ArthurG

When I went from 20 to 25, I power cycled the modem and initially I was getting between 1 & 5 meg down, which initially make me think 'oh crap I should have left it while all was fine'. I power cycled the modem two or three more times and after that I was getting the full speed and still am.

Fab service, very very happy with it after years of eircom slowness.

califano

Kintarō Hattori wrote: »

No worries, that'll have to wait until I get a laptop so. It's the age old issue of the router downstairs and the PC is upstairs.

Yeah its just the signal strenght doesnt seem strong enough. I recently got upgraded to 50MB and my laptop is in the same room as the modem and im getting 50MB dn wireless. But the wireless pc in the adjacent room is only speedtesting at 20MB.

kamin99

Ronan wrote: »

Had the same thing, I just have the BB and phone no TV. I just called the loyalty department and it was sorted out there and then. Thre is no point in talkign to the customer service department, as for whatever reason they just reply of a script.

Bang on I wrote back asking for my complaint to be forwarded to the loyalty dept , next day the stand alone charges were removed , Great

roast

Just contacted the loyalty department today. Cancelled my TV service, kept the 100mb and signed up for the 100mb and phone package for 57€ with no standalone charge.

Nom nom nom.

Arciphel

kamin99 wrote: »

Bang on I wrote back asking for my complaint to be forwarded to the loyalty dept , next day the stand alone charges were removed , Great

It's so annoying that you have to threaten to leave to get them to pull the finger out and actually do their jobs

Desire.

Is the 25MB connection good enough for gaming online on PS3?

Thor

Desire. wrote: »

Is the 25MB connection good enough for gaming online on PS3?

The 12Mb connection is good enough for gaming on the PS3, The more speed just means you can download thing's faster.

Gaming require's good ping times, Which i must say, UPC have extremely decent ping's time for the most part, Really comes down to who the host is. Which with my UPC connection, I'm nearly always the host, For some reason.

The Left Hand Of God

FloatingVoter wrote: »

Upgraded from 30 Mb/Phone/Digital Max to the 50 Mb pack....


A summary from MyUPC of my bill


14/05/2011 28/05/2011 € 139.38
14/04/2011 28/04/2011 € 90.84
14/03/2011 28/03/2011 € 89.24
14/02/2011 28/02/2011 € 92.99
14/01/2011 28/01/2011 € 93.15
14/12/2010 27/12/2010 € 90.25
14/11/2010 28/11/2010 € 89.55
14/10/2010 28/10/2010 € 91.63
14/09/2010 27/09/2010 € 89.29
14/08/2010 28/08/2010 € 90.40
14/07/2010 28/07/2010 € 88.98
14/06/2010 28/06/2010 € 90.30
Total due * € 119.38



Have I missed something or is there a reason my new "€75" a month package (ref. http://www.upc.ie/deals/tvbroadbandphone/fibrepowerultimate/ is now costing me €119 (this is down from the original 139 due to a phonecall to customer services.


I'm at the stage where I think these idiots are breaking consumer law.


They even got a special mention in todays consumer affairs section of the Indo.

Check the actual dates for the various packages. Usually when the bill is out and I ring it is because packages were changed during a billing period.

Gavin1980

I literally only got the 30mb installed this month with the phone i'm being charged the standalone charge and these must have just came out the week after i got mine installed! 50 mb would only have costed me 3 euro more!

I used to be a tv customer about 2 years ago (went to sky as the recorder/upc box kept freezing) but waited for the broadband to come into the area to go back to upc and haven't had a problem with it.

Anyone any advice on if there would be something i could do, kinda feel like i've been dooped!

el dude

So is there a way to get around the standalone charge for not having a TV subscription?

KoolKid

If you have BB & Phone the standalone does not apply. They initially say this is for new connections, but they will waive it.

fionny

So whats the story with this... looks all wrong to me, my first bill since changing to 100meg + phone for 57euro:

Digital Telephony− Basic 1 09/05/11−27/06/11 8.10 21.0% 9.80
Digital Telephony − Freetime World Pack 1 09/05/11−27/06/11 9.44 21.0% 11.42
Total for XXX 17.54 21.22
Total for Telephony 17.54 21.22

INTERNET
Fibre Power Broadband 100Mb 1 14/05/11−27/06/11 78.79 21.0% 95.34
Total for Internet 78.79 95.34
Total for Subscriptions 116.56

OTHER CHARGES
Digital Telephony − First Handset Charge 1 09/05/11 12.40 21.0% 15.00
Non Direct−Debit Charge 1 27/05/11 2.47 21.0% 2.99
Total for Other charges 17.99

CREDITS AND ADJUSTMENTS
INTERNET
Disconnect Fibre Power Broadband Standalone Charge 1 10/05/11 −3.84 21.0% −4.65
Disconnect Fibre Power Broadband 30Mb 1 14/05/11 −16.20 21.0% −19.60
Total for Internet −20.04 −24.25
Total for Credits and adjustments −24.25

Bill Total: 110.31

Why am I billed so much for the internet and Phone!