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UPC Broadband DNS/Ping problem

  • 19-05-2011 11:45am
    #1
    DMBandit
    Registered Users Posts: 145 ✭✭


    Hello all, just got UPC broadband installed, strange issue. I can connect to the Cisco wireless router perfectly with my phone, girlfriends phone and my laptop. Browsing the internet through wifi with both phones works perfectly, no issue there. However even though I am connected with an excellent connection to the wireless network with my laptop, I can't ping anything (e.g. google.com or its ip address) and get the DNS lookup failed error so can't use the internet.
    I have all the settings correct (obtain ip and dns automatically). Restarted the modem a number of times, even tried actually using openDNS addresses instead of obtaining automatically.

    Any ideas knowledgable people? Driving me fairly mad seeing as the phone wifi works perfectly :(


Comments

  • #2
    Ranicand
    Closed Accounts Posts: 1,960 ✭✭✭Ranicand


    DMBandit wrote: »
    Hello all, just got UPC broadband installed, strange issue. I can connect to the Cisco wireless router perfectly with my phone, girlfriends phone and my laptop. Browsing the internet through wifi with both phones works perfectly, no issue there. However even though I am connected with an excellent connection to the wireless network with my laptop, I can't ping anything (e.g. google.com or its ip address) and get the DNS lookup failed error so can't use the internet.
    I have all the settings correct (obtain ip and dns automatically). Restarted the modem a number of times, even tried actually using openDNS addresses instead of obtaining automatically.

    Any ideas knowledgable people? Driving me fairly mad seeing as the phone wifi works perfectly :(

    You need to turn off the flood control on the router.


  • #3
    DMBandit
    Registered Users Posts: 145 ✭✭DMBandit


    Ranicand wrote: »
    You need to turn off the flood control on the router.

    Thanks for the reply. Thought that was more of a speed/dodgy connection thing, but i'll give it a try anyway.
    As I can't ping anything over the wireless network I can't actually log in to my modem over it either. So i'll connect using a cable and see if it works.


  • #4
    Ranicand
    Closed Accounts Posts: 1,960 ✭✭✭Ranicand


    DMBandit wrote: »
    Thanks for the reply. Thought that was more of a speed/dodgy connection thing, but i'll give it a try anyway.
    As I can't ping anything over the wireless network I can't actually log in to my modem over it either. So i'll connect using a cable and see if it works.

    Trust me this is the problem I have seen it on here loads of times.

    Do you know how to log into the router?


  • #5
    DMBandit
    Registered Users Posts: 145 ✭✭DMBandit


    Ranicand wrote: »
    Trust me this is the problem I have seen it on here loads of times.

    Do you know how to log into the router?

    I have the ip address in the booklet the came with, so hopefully I can just hook up the laptop with a wired connection and change it from there. Will post back if it works, thanks again!


  • #6
    DMBandit
    Registered Users Posts: 145 ✭✭DMBandit


    DMBandit wrote: »
    I have the ip address in the booklet the came with, so hopefully I can just hook up the laptop with a wired connection and change it from there. Will post back if it works, thanks again!

    Ok so I can't access the modem settings. Instructions say IP is 192.168.1.1 I can ping this IP but can't access it :-( any ideas? I'm using a wired connection now by the way.


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  • #7
    Ranicand
    Closed Accounts Posts: 1,960 ✭✭✭Ranicand


    DMBandit wrote: »
    Ok so I can't access the modem settings. Instructions say IP is 192.168.1.1 I can ping this IP but can't access it :-( any ideas? I'm using a wired connection now by the way.

    Enter it into the address bar on your browser.


  • #8
    DMBandit
    Registered Users Posts: 145 ✭✭DMBandit


    DMBandit wrote: »
    Ok so I can't access the modem settings. Instructions say IP is 192.168.1.1 I can ping this IP but can't access it :-( any ideas? I'm using a wired connection now by the way.

    Yes thats what I'm trying. And as I said, it's pingable but the browser won't connect to it. Any other ideas?


  • #9
    Ranicand
    Closed Accounts Posts: 1,960 ✭✭✭Ranicand


    DMBandit wrote: »
    Yes thats what I'm trying. And as I said, it's pingable but the browser won't connect to it. Any other ideas?

    What router do you have?

    Edit you may need to call UPC to resolve this because if you can not log into the modem I am out of ideas.


  • #10
    Ranicand
    Closed Accounts Posts: 1,960 ✭✭✭Ranicand


    DMBandit wrote: »
    Yes thats what I'm trying. And as I said, it's pingable but the browser won't connect to it. Any other ideas?

    Have your tried firefox browser to log in?


  • #11
    DMBandit
    Registered Users Posts: 145 ✭✭DMBandit


    Ranicand wrote: »
    Have your tried firefox browser to log in?

    Tried chrome first coz that's what I normally use, but ie doesn't work either. It's very strange.


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  • #12
    Ranicand
    Closed Accounts Posts: 1,960 ✭✭✭Ranicand


    DMBandit wrote: »
    Tried chrome first coz that's what I normally use, but ie doesn't work either. It's very strange.

    I hate to say this but it may be time to pick up the phone and dial 1908.


  • #13
    DMBandit
    Registered Users Posts: 145 ✭✭DMBandit


    Ranicand wrote: »
    I hate to say this but it may be time to pick up the phone and dial 1908.

    Thanks for your help anyway.


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