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UPC student broadband question

  • 25-05-2011 10:11am
    #1
    aN.Droid
    Closed Accounts Posts: 1,911 ✭✭✭


    Hey there,

    At the moment I am with UPC student broadband and am getting the summer for free. What I would like to know as I cant seem to remember is will all the summer's I am in college be free? I have to admit I am enjoying the free internet and would like it again next summer :P

    Also they still charge the 3 euro non DD charge even while im getting free BB? I got a bill for 2.99. How can they charge this when the only charge is the non DD charge. I am guessing it is an error and will have them fix it.


Comments

  • #2
    Ricky91t
    Closed Accounts Posts: 6,281 ✭✭✭Ricky91t


    Nope, I'm pretty sure you'd have to cancel the subscription and re-order in a different name to avail of a free summer again next year.


  • #3
    lucernarian
    Registered Users, Registered Users 2 Posts: 9,235 ✭✭✭lucernarian


    Limericks wrote: »
    Hey there,

    At the moment I am with UPC student broadband and am getting the summer for free. What I would like to know as I cant seem to remember is will all the summer's I am in college be free? I have to admit I am enjoying the free internet and would like it again next summer :P

    Also they still charge the 3 euro non DD charge even while im getting free BB? I got a bill for 2.99. How can they charge this when the only charge is the non DD charge. I am guessing it is an error and will have them fix it.
    That's a very interesting case. They can't bill you for the privilege of not using direct debit when you owe them nothing...

    If UPC make a fuss, give a call to IPSO (http://www.ipso.ie/) and perhaps ComReg as they do oversee general customer charter issues for companies with a telecoms license.


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