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Progress of Switchover

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  • 26-05-2011 1:22pm
    #1
    alexmcred
    Closed Accounts Posts: 2,487 ✭✭✭


    Hi guys,

    Was wondering if you would be able to check and see how far along my switchover is please?

    I started the process on the 11th of May. I realise it may take up to 20 working days for the transfer.

    I can PM my ref number if needs be or post it here

    Thanks,
    Alex


Comments

  • Options
    #2
    Electric Ireland: Sonia
    Closed Accounts Posts: 11 ✭Electric Ireland: Sonia


    Hi Alexmcred,

    If you pm me your account no, I will look into it for you.

    Regards,
    Sonia


  • Options
    #3
    alexmcred
    Closed Accounts Posts: 2,487 ✭✭✭alexmcred


    Pm sent thanks for the help


  • Options
    #4
    alexmcred
    Closed Accounts Posts: 2,487 ✭✭✭alexmcred


    Hi Guys as far as I know i have been switched over but have not received my welcome pack. When will this be posted out?

    Thanks


  • Options
    #5
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi Alex,

    Due to demand, there is a backlog at the moment, hence the delay in your welcome pack. This doesn't affect your account though. Is there anything on the account you'd like me to check?

    Regards :)
    Una


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    #6
    alexmcred
    Closed Accounts Posts: 2,487 ✭✭✭alexmcred


    Hi Una I just wanted to make sure that it was set up for the e-billing etc to make sure that I'm able to get the lower rates.

    The other thing I wanted to set up was the fixed budget payment please.

    Thanks,
    Alex


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  • Options
    #7
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Currently being resolved for Alex by PM. :)


  • Options
    #8
    alexmcred
    Closed Accounts Posts: 2,487 ✭✭✭alexmcred


    Hi guys rang up the customer line this morning to set up the equalizer payment scheme but told it was not available is this correct?

    Thanks,
    Alex.


  • Options
    #9
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi Alex,

    Sorry for any confusion - sending PM to you now.

    Regards :)
    Una


  • Options
    #10
    alexmcred
    Closed Accounts Posts: 2,487 ✭✭✭alexmcred


    This is all sorted thanks for the help Una. There is indeed an equaliser payment plan:)


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