Tesco online rip off

Lolalane

Sorry but have to take post down for a while untill matter is resolved.

hacked

See this is why I don't use Tesco online! I'm a single mother and don't have a car so the weekly shop can be an ordeal.

I never trusted tesco online...call me anal, but I purchase a lot of fresh fruit and veg and I prefer picking them myself, I don't trust another shopper. The website can be really difficult to manuever the first few times and when you are shopping on a budget I don't trust a randomer to make subsitutions for me.

Thanks for confirming I'm not crazy!

sambora

I completely agree with OP, I ordered a week's shopping from them a couple of weeks ago and when I got the delivery, there was an extra ten euro for substituted items. 3 items to be exact. Absolutely ridiculous.

Lolalane

I dont have a problem with the fruit, veg and meat that is picked for me, its always perfect.... its the overcharge that has bowled me over. Sambora do you mind telling me what part of the country you are in? Or is it the same Galway shop?

hdowney

hacked wrote: »

See this is why I don't use Tesco online! I'm a single mother and don't have a car so the weekly shop can be an ordeal.

I never trusted tesco online...call me anal, but I purchase a lot of fresh fruit and veg and I prefer picking them myself, I don't trust another shopper. The website can be really difficult to manuever the first few times and when you are shopping on a budget I don't trust a randomer to make subsitutions for me.

Thanks for confirming I'm not crazy!

this is me too. i am very anal about my fruit, veg, any fresh product to be completely honest with you. the only person i would trust to choose it for me would be my mother because she holds the same standards as me. she knows how much fat i like on my meat, she knows how green i like my bananas, how firm i like my pears etc. i cannot bear the thought of allowing some stranger to pick my fresh items for me.

if i was buying a load of bulky, long life items, or detergents or the like then yes i possibly would consider doing an online shop to save myself the hassle. but after reading the op's post will check any receipt carefully if there has been substitutions in future

hacked

hdowney wrote: »

this is me too. i am very anal about my fruit, veg, any fresh product to be completely honest with you. the only person i would trust to choose it for me would be my mother because she holds the same standards as me. she knows how much fat i like on my meat, she knows how green i like my bananas, how firm i like my pears etc. i cannot bear the thought of allowing some stranger to pick my fresh items for me.

if i was buying a load of bulky, long life items, or detergents or the like then yes i possibly would consider doing an online shop to save myself the hassle. but after reading the op's post will check any receipt carefully if there has been substitutions in future

It's mainly because of the country we live in. Fruit and veg are shipped from all of the world. Had a lot of bad experiences with fresh produce in Tesco either being sold bad or going off way too early. Be wary of Tesco meat also....their red meat has been going bad days before it should for months now, and I had chicken go bad the day before its sell by date also. Fortunately they are fantastic with returns.

maxer68

hacked wrote: »

....their red meat has been going bad days before it should for months now, .

If its fillet / striploin or sirloin, take it out of the pack, leave on a plate for a couple of weeks in the fridge til it has gone almost brown, take it out of the fridge and leave at room temp for about 2 hours, then cook it.

You'll find it hard to have a better tasting bit of meat.:D Just ask any decent chef and they'll confirm this.

hacked

maxer68 wrote: »

If its fillet / striploin or sirloin, take it out of the pack, leave on a plate for a couple of weeks in the fridge til it has gone almost brown, take it out of the fridge and leave at room temp for about 2 hours, then cook it.

You'll find it hard to have a better tasting bit of meat.:D Just ask any decent chef and they'll confirm this.

mmmm always tasty! Unfortunately not, just the type that goes brown and smells like rotting meat

maxer68

hacked wrote: »

mmmm always tasty! Unfortunately not, just the type that goes brown and smells like rotting meat

yep - and just right for cooking, (sounds disgusting, but once its good red meat, it tastes great) though I'd always get meat form a local butcher where its being hung properly.

dudara

Posters - stick to the topic at hand please.

dudara

Thoie

sambora wrote: »

I completely agree with OP, I ordered a week's shopping from them a couple of weeks ago and when I got the delivery, there was an extra ten euro for substituted items. 3 items to be exact. Absolutely ridiculous.

I use Tesco online groceries a lot, and I have to say, any time anything is substituted, the delivery guy asks me to review the substitutions before signing. If I don't like what they've substituted (or if I thought it was too expensive), I just hand it back, and the money is refunded within a day. Occasionally the substitutions can be a bit weird, but 99% of the time I'm fine with what they've given me.

I've also had a situation where I discovered after the delivery guy had gone that something was wrong (a broken egg, for example). I just rang the number on the sheet, and they refunded the product.

wmpdd3

I can't find it now, but on the receipt they give you it says something like 'if the substitute costs more than 50c more than the item you wanted you get it for free'

Call the 0080000 ...... number and get your stuff for free.

Lawrence1895

wmpdd3 wrote: »

I can't find it now, but on the receipt they give you it says something like 'if the substitute costs more than 50c more than the item you wanted you get it for free'

Call the 0080000 ...... number and get your stuff for free.

I'm getting my groceries delivered for a year or so and never saw that. I guess, I have a close look on the receipt when I get my weekly shopping next Tuesday.

Thanks for the hint :cool: