Eircom problems connecting to Virgin Media UK users.

djskip316i

Hi i have being having a major Lag issues when connecting to friends online (Virgin Media UK users) . So i have been looking into this problem all day . And found the Problem after doing a traceroute to my friends IP Address in the UK .

So when i did the Traceroute i was connecting to the irish servers no problem with low ping and then it went to a server in the US and then back to the UK .

After taking the scenic route to the US for some unknown reason the ping was 243ms .

I called eircom and the were about as usefull as an ashtray on a motorbike ,

They said there is no problem with my connection so why was i complaining to them .
I replied ; if i wanted to get a taxi to the next town 5 miles away i would not expect to be brought via Dublin 150 miles away

I have also done 2 more traceroutes, One was to 1 more virgin media user in the UK with the same problem .
The other was to a sky broadband user in the uk and i had no problems with that connection.


Can anyone here give me some advice on how i would go about getting this problem sorted out.

roast

djskip316i wrote: »

Hi i have being having a major Lag issues when connecting to friends online (Virgin Media UK users) . So i have been looking into this problem all day . And found the Problem after doing a traceroute to my friends IP Address in the UK .

So when i did the Traceroute i was connecting to the irish servers no problem with low ping and then it went to a server in the US and then back to the UK .

After taking the scenic route to the US for some unknown reason the ping was 243ms .

I called eircom and the were about as usefull as an ashtray on a motorbike ,

They said there is no problem with my connection so why was i complaining to them .
I replied ; if i wanted to get a taxi to the next town 5 miles away i would not expect to be brought via Dublin 150 miles away

I have also done 2 more traceroutes, One was to 1 more virgin media user in the UK with the same problem .
The other was to a sky broadband user in the uk and i had no problems with that connection.


Can anyone here give me some advice on how i would go about getting this problem sorted out.

Can you post the results of the tracert?

Spear

djskip316i wrote: »

Hi i have being having a major Lag issues when connecting to friends online (Virgin Media UK users) . So i have been looking into this problem all day . And found the Problem after doing a traceroute to my friends IP Address in the UK .

So when i did the Traceroute i was connecting to the irish servers no problem with low ping and then it went to a server in the US and then back to the UK .

After taking the scenic route to the US for some unknown reason the ping was 243ms .

I called eircom and the were about as usefull as an ashtray on a motorbike ,

They said there is no problem with my connection so why was i complaining to them .
I replied ; if i wanted to get a taxi to the next town 5 miles away i would not expect to be brought via Dublin 150 miles away

I have also done 2 more traceroutes, One was to 1 more virgin media user in the UK with the same problem .
The other was to a sky broadband user in the uk and i had no problems with that connection.


Can anyone here give me some advice on how i would go about getting this problem sorted out.

In Limerick?

djskip316i

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Mandy>tracert 82.20.81.185

Tracing route to cpc18-walt12-2-0-cust440.13-2.cable.virginmedia.com [82.20.81.1
85]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 44 ms * * b-ras1.pgs.portlaoise.eircom.net [159.134.155.8]

3 37 ms 39 ms 36 ms tenge-4-2-1.pe1.pgs.lmk-pgs.eircom.net [86.43.247.129]
4 49 ms 43 ms 37 ms tenge-7-2-1.core1.dbn.core.eircom.net [86.43.253.41]
5 38 ms 39 ms 38 ms tenge-1-21.pe2.cwm.cwmcwm.eircom.net[86.43.252.166]
6 134 ms 136 ms 153 ms ge13-1-0.coreb.cwm.dublin.eircom.net [86.43.244.49]
7 139 ms 135 ms 135 ms ge2-0-0.corea.cwm.dublin.eircom.net [83.71.112.177]
8 139 ms 134 ms 135 ms pos3-0-0.corea.hud.newyork.eircom.net [83.71.113.114]
9 221 ms 220 ms 221 ms eqix-ix-1.ntli.net [206.223.115.174]
10 208 ms 212 ms 208 ms popl-bb-1b-as0-0.network.virginmedia.net[62.253.184.5]
11 230 ms 220 ms 221 ms popl-bb-1bae50.network.virginmedia.net[213.105.159.5]
12 217 ms 213 ms 221 mspoplcore1bas00.network.virginmedia.net[213.105.174.237]
13 * 232 ms 210 ms walt-cmts-12ge333.network.virginmedia.net[80.1.171.114]
14 306 ms 256 ms 237 ms cpc18-walt12-2-0-cust440.13-2.cable.virginmedia.
com [82.20.81.185]

Trace complete.

djskip316i

Im living in Clare

roast

djskip316i wrote: »

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Mandy>tracert 82.20.81.185

Tracing route to cpc18-walt12-2-0-cust440.13-2.cable.virginmedia.com [82.20.81.1
85]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 44 ms * * b-ras1.pgs.portlaoise.eircom.net [159.134.155.8]

3 37 ms 39 ms 36 ms tenge-4-2-1.pe1.pgs.lmk-pgs.eircom.net [86.43.247.129]
4 49 ms 43 ms 37 ms tenge-7-2-1.core1.dbn.core.eircom.net [86.43.253.41]
5 38 ms 39 ms 38 ms tenge-1-21.pe2.cwm.cwmcwm.eircom.net[86.43.252.166]
6 134 ms 136 ms 153 ms ge13-1-0.coreb.cwm.dublin.eircom.net [86.43.244.49]
7 139 ms 135 ms 135 ms ge2-0-0.corea.cwm.dublin.eircom.net [83.71.112.177]
8 139 ms 134 ms 135 ms pos3-0-0.corea.hud.newyork.eircom.net [83.71.113.114]
9 221 ms 220 ms 221 ms eqix-ix-1.ntli.net [206.223.115.174]
10 208 ms 212 ms 208 ms popl-bb-1b-as0-0.network.virginmedia.net[62.253.184.5]
11 230 ms 220 ms 221 ms popl-bb-1bae50.network.virginmedia.net[213.105.159.5]
12 217 ms 213 ms 221 mspoplcore1bas00.network.virginmedia.net[213.105.174.237]
13 * 232 ms 210 ms walt-cmts-12ge333.network.virginmedia.net[80.1.171.114]
14 306 ms 256 ms 237 ms cpc18-walt12-2-0-cust440.13-2.cable.virginmedia.
com [82.20.81.185]

Trace complete.

@Spear - looks like the OP is going through the Limerick nodes.

That hud.newyork.eircom.net is not the USA by the way - thats actually in Cork. Its probably a node before it switches to the US.

Its a peering issue I reckon, but I don't think its actually from Eircoms end - it may be an issue on Virgin's side.

Spear

roast wrote: »

@Spear - looks like the OP is going through the Limerick nodes.

That hud.newyork.eircom.net is not the USA by the way - thats actually in Cork. Its probably a node before it switches to the US.

Its a peering issue I reckon, but I don't think its actually from Eircoms end - it may be an issue on Virgin's side.

There had been an issue with UPC routing in Limerick, hence the question since I wondered if it was related.

But there's a massive spike in latency inside the Eircom network.

djskip316i

roast wrote: »

@Spear - looks like the OP is going through the Limerick nodes.

That hud.newyork.eircom.net is not the USA by the way - thats actually in Cork. Its probably a node before it switches to the US.

Its a peering issue I reckon, but I don't think its actually from Eircoms end - it may be an issue on Virgin's side.

IP Address Country Region City ISP
206.223.115.174 United States California Redwood City Equinix Inc

djskip316i

I have had two of my friends traceroute the same ip address with the same results

one in birr offaly the other in nenagh tipperary

BOZG

djskip316i wrote: »

I have had two of my friends traceroute the same ip address with the same results

one in birr offaly the other in nenagh tipperary

Yeah, tracert from Dublin gives the same results. Tried a few other UK IPs - none go via the US so I guess it's probably a Virgin Media issue.

djskip316i

ya its a pity these guys always get host on ps3 , and anyone with eircom has to suffer

roast

Spear wrote: »

There had been an issue with UPC routing in Limerick, hence the question since I wondered if it was related.

But there's a massive spike in latency inside the Eircom network.

Thought the same myself.

djskip316i wrote: »

IP Address Country Region City ISP
206.223.115.174 United States California Redwood City Equinix Inc

I reckon that route isn't from Eircoms side though.

BOZG wrote: »

Yeah, tracert from Dublin gives the same results. Tried a few other UK IPs - none go via the US so I guess it's probably a Virgin Media issue.

I concur.