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egan2020

Has anyone else received payment recently? My application was received on the 20th of July and when i telephoned last week, I was told that they were dealing with applications received on the 15th. I tried telephoning for an update this morning but I'm getting a message on my phone screen saying "service is temporarily unavailable". Not sure if it's my phone or whether they have temporarily disconnected the helpline number.

gerryandliza

egan2020 wrote: »

Has anyone else received payment recently? My application was received on the 20th of July and when i telephoned last week, I was told that they were dealing with applications received on the 15th. I tried telephoning for an update this morning but I'm getting a message on my phone screen saying "service is temporarily unavailable". Not sure if it's my phone or whether they have temporarily disconnected the helpline number.

I tried on Monday and today. It seems as though they have turned off the phone system. :mad:

egan2020

gerryandliza wrote: »

I tried on Monday and today. It seems as though they have turned off the phone system. :mad:

Probably a complete waste of time but I just emailed the general queries section of the Department. I'll let you know if I hear anything.

im a believer

i received a letter telling me i was refused today, sent original application on 3rd of july, that one was lost sent another application on 16th of this month now i have to ask for a review as appeals are not allowed on this scheme. i tried ringing today also to ask what i should put into review, and what outgoings would be taken into account and i cant get through either, i think emailing is a waste of time but worth a try anyway. i have to say this year is a complete shambles i always get refused as i am only slightly over the limit but in previous years could go to hse community officer with appeal, was dealt with much quicker, i am now facing another 8 week wait and am in dire straights at the moment. dont know what to do i am at the end of my tether and the bills are mounting. so depressing

gerryandliza

im a believer wrote: »

i received a letter telling me i was refused today, sent original application on 3rd of july, that one was lost sent another application on 16th of this month now i have to ask for a review as appeals are not allowed on this scheme. i tried ringing today also to ask what i should put into review, and what outgoings would be taken into account and i cant get through either, i think emailing is a waste of time but worth a try anyway. i have to say this year is a complete shambles i always get refused as i am only slightly over the limit but in previous years could go to hse community officer with appeal, was dealt with much quicker, i am now facing another 8 week wait and am in dire straights at the moment. dont know what to do i am at the end of my tether and the bills are mounting. so depressing

I am so sorry to hear that you are going through this, I think many of us here are in the same boat re the mounting bills etc. I havent been able to pay some of our bills as I have had to scrape for my 3 kids who are starting school tomorrow. Lets just hope that we all have a good outcome in the end

kaydensmummy

how ridiculous i tried ringing the last two days also n its just not connecting so its just a waiting game with no info at all i only managed to scrape together my eldest sons stuff in time he went into first year n still he is being told he needs more copies n evertyhing i have 2 more sons starting on thursday n i dont have a scratch in for them :mad: i cant believe the way they have worked it this year i have rent to pay this week so cant even get it this week im praying its there on thursday

scrapingby

hi i am in the same position as you. i sent my application on july 1, i was refused by july 6. i sent a request for a review on july 7, stating my bills and rent. i have emailed the dept twice have rang and was told last week i would have to wait till at least the end of sept, for a review. the emails i sent didnt answer my questions, which was about recieving the payment after appealing it in previous years. i was only told i would have to wait. i am also always a few euro over,

newballsplease

This is why folks cant get through:

http://www.welfare.ie/EN/ContactUs/Pages/OfficeNotice.aspx

gerryandliza

Phone line down since Monday, ridiculous really! :mad:

CaroleAF

Hi, I just got through to supplementary welfare on 0710157100 choosing the 0 option and a very nice lady there checked for me, have PPS number ready

gerryandliza

CaroleAF wrote: »

Hi, I just got through to supplementary welfare on 0710157100 choosing the 0 option and a very nice lady there checked for me, have PPS number ready

Are you sure this is the correct number? I just tried and getting weird tone

gerryandliza

The correct number to call is : 071 9157100 The lady who answered just told us that they are now busy with applications received on the 14th and 15th of July :eek:

CaroleAF

Sorry ,must have hit wrong key.

scoobisnacks

We got refused for being over by 12 euro (which is not the case after going through our incomings ourselves). Anyway - we got refused in mid July and I asked for a review - in the meantime my husband has lost his job Does this mean that I can apply again and they will reevaluate? Or should I hold out for the review...?

scrapingby

gerryandliza wrote: »

The correct number to call is : 071 9157100 The lady who answered just told us that they are now busy with applications received on the 14th and 15th of July :eek:

hi i thought they were on the 14, 15 last week. this is a disaster

scrapingby

im a believer wrote: »

i received a letter telling me i was refused today, sent original application on 3rd of july, that one was lost sent another application on 16th of this month now i have to ask for a review as appeals are not allowed on this scheme. i tried ringing today also to ask what i should put into review, and what outgoings would be taken into account and i cant get through either, i think emailing is a waste of time but worth a try anyway. i have to say this year is a complete shambles i always get refused as i am only slightly over the limit but in previous years could go to hse community officer with appeal, was dealt with much quicker, i am now facing another 8 week wait and am in dire straights at the moment. dont know what to do i am at the end of my tether and the bills are mounting. so depressing

hi i am in the same position, i would always recieve it after an appeal. i rang my local tds office this am, to see what they consider when reviewing, and why cant you appeal the decision, they dont even specify in the refusal how they come to my income amount. i will let you know if i hear back from my t.d.

gerryandliza

scrapingby wrote: »

hi i thought they were on the 14, 15 last week. this is a disaster

On Friday last week when I phoned them they told me that they were busy with applications that were received on the 12th and that they now had extra people helping with processing the applications and that they were going to be working over the weekend as well. What the lady who I spoke to today did say was that they were getting through the applications quicker now as the volume of applications started dropping from mid to late July.

egan2020

scoobisnacks wrote: »

We got refused for being over by 12 euro (which is not the case after going through our incomings ourselves). Anyway - we got refused in mid July and I asked for a review - in the meantime my husband has lost his job Does this mean that I can apply again and they will reevaluate? Or should I hold out for the review...?

I can't say for certain but it might be safer to reapply. My understanding of the scheme is that it closes on the 30th of September so if the result of your review comes through after that and you are still refused, you will be out of time to apply again. The downside to this of course is that you will be waiting even longer if you reapply.

newballsplease

ye do realise there was over 70,000 + applications put in?
they are dealing with claims as they received them by date.
think they are on 14th/15th july now.

scrapingby

newballsplease wrote: »

ye do realise there was over 70,000 + applications put in?
they are dealing with claims as they received them by date.
think they are on 14th/15th july now.

yes i think the whole country knew there would be a large volumn,everyone knew except the government

scrapingby

gerryandliza wrote: »

On Friday last week when I phoned them they told me that they were busy with applications that were received on the 12th and that they now had extra people helping with processing the applications and that they were going to be working over the weekend as well. What the lady who I spoke to today did say was that they were getting through the applications quicker now as the volume of applications started dropping from mid to late July.

thanks

egan2020

1890 number is working again. Has anybody managed to get through today? I tried telephoning from my mobile today but was on hold for 25 minutes with speaking to anyone so had to hang up.

gerryandliza

egan2020 wrote: »

1890 number is working again. Has anybody managed to get through today? I tried telephoning from my mobile today but was on hold for 25 minutes with speaking to anyone so had to hang up.

Just phoned them and got to speak to a lady there. They started this morning on applications received on the 18th July.

scrapingby

im a believer wrote: »

i received a letter telling me i was refused today, sent original application on 3rd of july, that one was lost sent another application on 16th of this month now i have to ask for a review as appeals are not allowed on this scheme. i tried ringing today also to ask what i should put into review, and what outgoings would be taken into account and i cant get through either, i think emailing is a waste of time but worth a try anyway. i have to say this year is a complete shambles i always get refused as i am only slightly over the limit but in previous years could go to hse community officer with appeal, was dealt with much quicker, i am now facing another 8 week wait and am in dire straights at the moment. dont know what to do i am at the end of my tether and the bills are mounting. so depressing[/QUOT
my local t.d. did ring me back last nite. he really wasnt very helpful. in one breath he said it was means tested, which we all know anyway. when i tried to ask about the appeals process, he did say they may take in to account bills, and rent ect. but he didnt sound convincing. when i tried to explain how i recieved the supptlementary payment last yr after i appealed, i dont think he knew what i was talking about.it was really a waste of time. i think you should appeal it putting in a letter your outgoings. good luck

scrapingby

sorry meant to say ask for a review. and to top it of my son just came home with a letter that he needs 78 euro TOMORROW, talk about giving people notice, its for more book rental, locker ect

gerryandliza

As of today, they are busy with applications received on the 19th July....

jayjayxxx

gerryandliza wrote: »

As of today, they are busy with applications received on the 19th July....

rang this morning there now on applications from 20th.... mine was 22nd so hopefully will hear something soon.

Dorie

i sent the form away on the 16 of july recieved no confirmation txt or anything really worried now i barely got my girls uniforms still have to pay for book rentals school insurance etc im sick to death waiting:mad:

gerryandliza

Dorie wrote: »

i sent the form away on the 16 of july recieved no confirmation txt or anything really worried now i barely got my girls uniforms still have to pay for book rentals school insurance etc im sick to death waiting:mad:

I know there are many of us in the same position, it is indeed very stressful! Esp when schools are sending home letters every day wanting money for this and that.

I would give them a call seeing as though you had sent yours in on the 16th already and they are busy with applications received on the 20th now.

jayjayxxx

Dorie wrote: »

i sent the form away on the 16 of july recieved no confirmation txt or anything really worried now i barely got my girls uniforms still have to pay for book rentals school insurance etc im sick to death waiting:mad:

i would definately call them to make sure your form was recieved.. i sent mine away about the same date and was told form was recieved 22nd so depends on where your posting from could take few days

hootietootie

Dorie wrote: »

i sent the form away on the 16 of july recieved no confirmation txt or anything really worried now i barely got my girls uniforms still have to pay for book rentals school insurance etc im sick to death waiting:mad:

I sent mine on 15th, rang today and was told it has been awarded and will be in my account tomorrow

Dorie

just rang the 1890 numnber the lady said it should be in the post office nextweek i hope so fingers crossed thanks for all the help everyone its nice to know theres people on here that you can talk too

LegacyUser

Dorie wrote: »

i sent the form away on the 16 of july recieved no confirmation txt or anything really worried now i barely got my girls uniforms still have to pay for book rentals school insurance etc im sick to death waiting:mad:

Hi, I sent mine on the 15th and didnt recieve a confirmation txt, I dont think many people did. I phoned just now and the lady told me that it was recieved on the 21st and that they are dealing with applications recieved on the 20th. She said that it wud probably be next week when i recieve it. I wud advise u to ring just to make sure they have your form, its better to know than worrying about it thats why I phoned. |Hope that helps

LegacyUser

lorflem wrote: »

Hi, I sent mine on the 15th and didnt recieve a confirmation txt, I dont think many people did. I phoned just now and the lady told me that it was recieved on the 21st and that they are dealing with applications recieved on the 20th. She said that it wud probably be next week when i recieve it. I wud advise u to ring just to make sure they have your form, its better to know than worrying about it thats why I phoned. |Hope that helps

Sorry only just your post after i put this on. Thats great, hopefully everyone elses will be sorted out soon!

egan2020

My application was received on the 20th of July. Got a letter seeking confirmation from my employer that I'm not being paid while on maternity. I've requested the letter and should have it sent back in the next day or two. Not sure if I'll then be put to the bottom of the list or whether they'll deal with it when they receive it. It's a little frustrating to be honest as I would have filled in the income from employment section of the form if I was being paid.

gerryandliza

Tried phoning the 1890 number again this morning, its not working again :eek: :mad:Phoned 071 9157100 and spoke to a lady there who told us that they are now busy with applications received on the 21 July. She reckoned that there were 2000 applications received per day at that time and that they are processing about 1200 per day at this point.

tfitzgerald

I think they are about 8 weeks behind the current date . If you have any worries give them a ring they seem ok to talk to

egan2020

Hopefully after the volume of applications received this year, they'll be more prepared next year. No doubt the budget will push even more people below the limit for the scheme so there will be a lot more applications next year.

mabsme1

Anyone know what date they r on now? my application was recieved Augs 3rd so i suppose i will be waiting a while longer.

gerryandliza

mabsme1 wrote: »

Anyone know what date they r on now? my application was recieved Augs 3rd so i suppose i will be waiting a while longer.

They were busy with applications received on the 21st July on Friday.

kaydensmummy

i rang this morning and on the info part it says there working on the 25th but when i spoke to someone they said there on the 21st and that i would be waiting about another week to 10 days they said they recieved mine on the 25th july ......heres hoping for next week

egan2020

I received a letter last week from them looking for a letter from my employer. I sent this to them on Thursday last and telephoned this morning to make sure they received it. I was told today that if it has been received (which they couldn't confirm) that it will be at least another couple of weeks before it gets processed. So looks like anybody who has to provide extra information gets put to the bottom of the list :mad:

mabsme1

Thats terrible Egan, I just hope my application is all in order as i really need this money soon, to pay off bills, money that i used to send the kids back to school cant cope with this worry much longer.

TequilaMockingBird

My application was received 22nd July, got the payment to my account today.

jayjayxxx

TequilaMockingBird wrote: »

My application was received 22nd July, got the payment to my account today.

mine was recieved same day... are you due payment in post office 2day? my payment was in yesterday but no btsa... is it worth checking?

gerryandliza

Just phoned the line again and was told they are processing forms received on the 27th July. Was told that my payment would be in my bank account tomorrow. I am so relieved! I hope everyone is sorted out soon. This stress we have all gone through is terrible, I wouldn't wish it on my worst enemy.

jayjayxxx

gerryandliza wrote: »

Just phoned the line again and was told they are processing forms received on the 27th July. Was told that my payment would be in my bank account tomorrow. I am so relieved! I hope everyone is sorted out soon. This stress we have all gone through is terrible, I wouldn't wish it on my worst enemy.

do you know when your form was recieved?

gerryandliza

jayjayxxx wrote: »

do you know when your form was recieved?

The received my form on the 26th of July.

jayjayxxx

gerryandliza wrote: »

The received my form on the 26th of July.

they said my form was recieved 22nd going to have to ring them again tomorrow see what's happening..

gerryandliza

jayjayxxx wrote: »

they said my form was recieved 22nd going to have to ring them again tomorrow see what's happening..

I would give them a buzz first thing in the morning, if you haven't received your money yet then it could mean that they want additional info or something. Good luck and let us know.