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How to change the Dialler time in a Securewatch system

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  • 02-06-2011 11:07am
    #1
    Measure Twice
    Registered Users Posts: 43 ✭


    I have a Securewatch 6/10 or 10/10 system in which the Dialler phones the monitoring company daily. The time of the phone call used to be in the off-peak hours but moves forward about 10 seconds per day so that I am now paying for all the calls. At over 250 calls per year, this is money I do with saving but I can find no info on Boards or elsewhere.

    How do I change the time that the Dialler calls the monitoring company, please? Help would be much appreciated.


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    #2
    altor
    Registered Users Posts: 11,719 ✭✭✭✭altor


    It is in the dialer menu, test call. You should be getting your installer to change the time for you as the system is monitored.

    www.altor.ie



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    #3
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    You would also need the installer to notify the central station of changes to auto test.


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    #4
    Measure Twice
    Registered Users Posts: 43 ✭Measure Twice


    Thanks for the replies, altor and KoolKid. I normally try to do my engineer work myself and this has worked well over the past 10 years, but this one has me stumped after a week of trying and searching this forum and others! However, I'll get an installer to help me if this one is beyond me.

    I was onto the monitoring company a few days ago and they said they had no interest in what time the call was made, they just logged the successful result.

    When I go (in engineer mode) into the Serial Port Menu -> Dialler Menu, the only sub-menu option I get is Remove Digi?. Naturally, I don't want to do that. How do I get to the Test Call option?

    Thanks for any advice!


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    #5
    altor
    Registered Users Posts: 11,719 ✭✭✭✭altor


    You may need an installer to do this then as some of the older digis need to be programmed with a keypad. This sound like it is in your case.

    www.altor.ie



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    #6
    Measure Twice
    Registered Users Posts: 43 ✭Measure Twice


    That might well be the solution. While the panel was replaced in 2004 (lightning strike), I don't think the digi was changed then so probably dates back 20 years or so.

    Thank you very much, altor. I'll let you know how I get on when I finish.


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    #7
    altor
    Registered Users Posts: 11,719 ✭✭✭✭altor


    Measure Twice wrote: »
    That might well be the solution. While the panel was replaced in 2004 (lightning strike), I don't think the digi was changed then so probably dates back 20 years or so.

    Thank you very much, altor. I'll let you know how I get on when I finish.

    Your welcome Measure Twice, do keep us informed how you get on.

    www.altor.ie



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