TV - cannot see entire picture

30kmph

I recently switched from the regular UPC 17 channels to the cheaper digital with film4 and all the rest of it... but now the picture is less on my TV. It's a philips 26", have tried everything to sort it out.

Was hoping maybe a boards techie might suggest something I'd overlooked.

Thanks

Richersounds.ie: Ashley

Hi 30kmph

my name is Ash and i'm from The Philips Shop - just to get get that out of the way:)

I'm I correct in say you have gone from UPC analogue to one of their digital boxes/packs?

Does the TV constantly contract/expand the image to try and fill the screen?

If so i'd say when they have set up the digi box they didn't change it from its default of 4:3 setting to 16:9 in its TV Format options.

you'll need to go into the digi box setup menu and look for something along the lines of TV FORMAT or RATIO and you should have 3 optiuons 4:3, 4:3 letterbox and 16:9 - select 16:9 and that should do the trick.

I have had them install a couple of digi boxes for me over the years and despite them plugging into widescreen TV's they have NEVER changed the box to the correct setting:mad:

If this doesnt work give me a shout on 01 474 0788 or pm me and i'll see what I can do for you.

atb
Ash

30kmph

Thanks Ash, I'll give that a try when I get home!

Richersounds.ie: Ashley

cool, no worries
let me know how you get on
Hopefully it's as simple as that little change on your UPC box

atb
Ash