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Closing Account - cannot get in contact.

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  • 08-06-2011 4:35pm
    #1
    puca mor
    Registered Users Posts: 25 ✭


    Hi,

    I am trying to close my account - as I have moved out of my apartment, however when i ring the number shown on the website (1850 372 372) an eircom message tells me the number is not in service. I sent an email to ESB last week about this but have received no reply.

    Is there another number i should be calling to close my account?

    Thanks for your help.


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  • Options
    #2
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi puca mor,

    That number is correct all right. Some phones cannot dial 1850/1890 numbers - whether that would be of relevance?

    Regards,
    Una


  • Options
    #3
    puca mor
    Registered Users Posts: 25 ✭puca mor


    Thanks Una, must be a problem with the phones then.


  • Options
    #4
    EI: Una
    Closed Accounts Posts: 1,585 ✭✭✭EI: Una


    Hi again puca mor,

    If you send me details of the account by private message, we can have a look at it for you tomorrow morning.

    Just to advise, for data protection reasons, we can only speak to the named account-holder.

    Alternatively, the non 1850 number for Customer Service (open until 8pm) is 018529534.

    And here is a section on our website that you might find useful.

    Regards :)
    Una


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