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Eircom!! Contract and moving address

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  • 20-06-2011 10:09pm
    #1
    Scrappy112
    Closed Accounts Posts: 20 ✭


    Hi! I have a 12 month contract for broadband with eircom which ends in october. I am moving house and would prefer to cancel it but they said there will be a cancellation fee and that I could transfer it to the new place. I also asked would I have to get a new contract doing this. So I decided I'd do this. This was last week. I wanted to keep the internet over the weekend so she told me to ring back today to transfer it. I did and was taliking to someone else that said Ihave to make a new 12 month contract!!!! It's so frustrating!Is this right?anyone know how I can get out of this please??


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    #2
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Scrappy112 wrote: »
    Is this right?

    It is, if that's what is in the T&Cs of your existing contract.

    eircom will be able to give you a definitive answer, so moving this to the eircom forum.


  • Options
    #3
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Scrappy112 wrote: »
    Hi! I have a 12 month contract for broadband with eircom which ends in october. I am moving house and would prefer to cancel it but they said there will be a cancellation fee and that I could transfer it to the new place. I also asked would I have to get a new contract doing this. So I decided I'd do this. This was last week. I wanted to keep the internet over the weekend so she told me to ring back today to transfer it. I did and was taliking to someone else that said Ihave to make a new 12 month contract!!!! It's so frustrating!Is this right?anyone know how I can get out of this please??

    Hi Scrappy112,

    I am afraid that if you set up a new eircom connection at a new address the 12 month contract will apply. if a customer is under contract with eircom we can negate the existing early cease charges in lieu of the customer agreeing to a new 12 month contract.

    Thanks, Mark


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    #4
    Scrappy112
    Closed Accounts Posts: 20 ✭Scrappy112


    I want to transfer the account with me to the new address. Do I have the contract or does the house?Why did the woman I was talking to on friday say that I wouldn't have to have a new contract?


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    #5
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    Scrappy112 wrote: »
    I want to transfer the account with me to the new address. Do I have the contract or does the house?Why did the woman I was talking to on friday say that I wouldn't have to have a new contract?


    Hi Scrappy112,

    I apologise for the misinformation you received from the agent, however I can only advise you of the correct process and terms and contions.

    Thanks, Mark


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