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The ongoing saga of Eircoms promised speed upgrade

  • 23-06-2011 5:34pm
    #1
    Gerard_Smith
    Registered Users Posts: 1,007 ✭✭✭


    About six weeks ago I got a letter from Eircom saying my broadband speed would be upgraded to 24mps. Gave them a ring about it and found out I would actually be getting 15mps because thats all the line would take and I would see the upgrade before the middle of June.

    The middle of June came and went so I gave them a ring on Tuesday, technical support transferred me to sales where a woman told me it should have been done by now and she would email her supervisor about it and ring me back that evening or Wednesday morning. Wednesday morning comes and goes with no phone call so I ring again to see whats going on. A person in sales tells me the upgrade is going through and it would be done by this morning (Thursday). Morning comes and goes with no speed upgrade so I ring again, technical support transfers me to sales, sales attempts to transfer me to technical support and a stern man with a Cork accent tells me they have no way of knowing when it will be done (though he guesses another two or three weeks) and that there is no point in ringing back. He also has no idea why the guy from Wednesday was talking about.

    Long story short, Eircom phone support kind of sucks :rolleyes:

    Anywho, has anyone who got the same letter as me seen the upgrade yet? Is anyone in the same boat as me?


Comments

  • #2
    balfe1990
    Registered Users Posts: 507 ✭✭✭balfe1990


    Haven't got any such letter but we are supposed to be getting at least 10mbps and the best they can manage is 1/5th of that.

    Moral of the story: Use a different provider if you can (just not vodafone, they're worse.)


  • #3
    bealtine
    Registered Users, Registered Users 2 Posts: 4,051 ✭✭✭bealtine


    balfe1990 wrote: »

    Moral of the story: Use a different provider if you can (just not vodafone, they're worse.)

    DSL is DSL doesn't really matter who the provider is as the line will still be the same as eircom will be providing the service for bitstream services anyway.


  • #4
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    Anyone with dsl bb should make a point of being familiar with their line stats. You will then know what speeds your line is capable of irrespective of who your isp maybe.

    http://www.kitz.co.uk/adsl/linestats.htm


  • #5
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    I don't believe they have enough ADSL2+ ports where they need them. The have lots of ADSL1 8mbit ports but they will need them for current 1mbit customers.


  • #6
    D'Peoples Voice
    Registered Users, Registered Users 2 Posts: 1,698 ✭✭✭D'Peoples Voice


    dub45 wrote: »
    Anyone with dsl bb should make a point of being familiar with their line stats. You will then know what speeds your line is capable of irrespective of who your isp maybe.

    http://www.kitz.co.uk/adsl/linestats.htm

    Damn you to hell Dub45 - You mock my pain!:(
    I have a Telsey modem with Magnet, and I can't get my line stats on that link,
    because it seems that site has never heard of a Telsey modem!!:mad:


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  • #7
    dub45
    Moderators, Technology & Internet Moderators Posts: 12,450 Mod ✭✭✭✭dub45


    Did you try googling for the manual?

    Maybe somewhere here?

    http://telsey.com/support_download.asp?subcat=1&macro=1


  • #8
    lucernarian
    Registered Users, Registered Users 2 Posts: 9,235 ✭✭✭lucernarian


    Gerard_Smith wrote: »
    About six weeks ago I got a letter from Eircom saying my broadband speed would be upgraded to 24mps. Gave them a ring about it and found out I would actually be getting 15mps because thats all the line would take and I would see the upgrade before the middle of June.

    The middle of June came and went so I gave them a ring on Tuesday, technical support transferred me to sales where a woman told me it should have been done by now and she would email her supervisor about it and ring me back that evening or Wednesday morning. Wednesday morning comes and goes with no phone call so I ring again to see whats going on. A person in sales tells me the upgrade is going through and it would be done by this morning (Thursday). Morning comes and goes with no speed upgrade so I ring again, technical support transfers me to sales, sales attempts to transfer me to technical support and a stern man with a Cork accent tells me they have no way of knowing when it will be done (though he guesses another two or three weeks) and that there is no point in ringing back. He also has no idea why the guy from Wednesday was talking about.

    Long story short, Eircom phone support kind of sucks :rolleyes:

    Anywho, has anyone who got the same letter as me seen the upgrade yet? Is anyone in the same boat as me?
    Could you at least tell us what speed your modem reports and also the attenuation and signal margin stats (which are part of the DSL line statistics or DSL line details or something similar in the router's webpage)


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