So slow internet connection

BaguMka

I'm very disappointed with 7mb broadband advance. I set up router today and despite that eircom engineer said i live very close to exchange and my speed would be excellent (I also rang to eircom customer service and was advised my line can take up 16mb) in fact eircom deliver poor service..I did speed test today via speedtest.net and get 2-3mb (it's jumping from 0.5-3) !!! even my iphone internet 3g has 4mb..:(
P.S by the way i used to have o2 mobile broadband before and it had 7mb!!!!

Sponge Bob

there will be no eircom staff around till monday.

what happens to the speed if you plug out everything in every socket in the house ( including the filter) and plug the modem right into the main socket with the eircom logo and nothing else ? Turn the modem off and turn it on after everything else is unplugged including the filter.

BaguMka

Sponge Bob wrote: »

there will be no eircom staff around till monday.

what happens to the speed if you plug out everything in every socket in the house ( including the filter) and plug the modem right into the main socket with the eircom logo and nothing else ? Turn the modem off and turn it on after everything else is unplugged including the filter.

I did this several times..the same crap the most terrible thing is that when i try to download smth or just watch online some video after 5 minutes router stop working (no internet connection)..all buttons are green on router but no ping (request time out.......)then i have to reset my router or restart PC to get internet connection... it's so annoying as a had before o2 mobile broadband and never had any issue with connection..Can anyone give me intelligible answer why ??? is it just issue with a router or eircom poor service!? as i said i live very close to exchange and my line can handle up 16mb..

Sponge Bob

BaguMka wrote: »

Can anyone give me intelligible answer why ???

Crosstalk.

is it just issue with a router or eircom poor service!? as i said i live very close to exchange and my line can handle up 16mb..

Try a 12 mbit profile when they come back monday and tell us how that goes. A better router may handle crosstalk issues but you should try to stabilise the line first.

BaguMka

Sponge Bob wrote: »

Crosstalk.

Try a 12 mbit profile when they come back monday and tell us how that goes. A better router may handle crosstalk issues but you should try to stabilise the line first.

Thanks for reply,
Just wondering how my connection can be stabilized if it's dropping off every now and then. I suppose the problem with router though

eircom: Tony

BaguMka wrote: »

Thanks for reply,
Just wondering how my connection can be stabilized if it's dropping off every now and then. I suppose the problem with router though

Hi BaguMka
if you PM me your tel. no I can have this investigated and should be able to help here.
Tony

acotone

Hi,

Could also be "over subscription", I have that problem here in Rhode , Offaly.
Basically it means that Eircom put too many subscriptions on an Exchange point which results in much slower speeds than promised.
Made a complaint about this but they pingponged me around long enough (3 months !) so I gave up , also because they were monopolist here they had an attitude that they could ignore you.
Luckily UPC are entering the market here soon and then it will be "bye bye" to Eircom for me !!

regards,

eircom: Tony

acotone wrote: »

Hi,

Could also be "over subscription", I have that problem here in Rhode , Offaly.
Basically it means that Eircom put too many subscriptions on an Exchange point which results in much slower speeds than promised.
Made a complaint about this but they pingponged me around long enough (3 months !) so I gave up , also because they were monopolist here they had an attitude that they could ignore you.
Luckily UPC are entering the market here soon and then it will be "bye bye" to Eircom for me !!

regards,

Hi acotone
My apologies if this was not addressed correctly, if you DM me your tel. no I can have this investigated and may be able to help with this issue??
Tony

BaguMka

eircom: Tony wrote: »

BaguMka wrote: »

Thanks for reply,
Just wondering how my connection can be stabilized if it's dropping off every now and then. I suppose the problem with router though

Hi BaguMka
if you PM me your tel. no I can have this investigated and should be able to help here.
Tony

I've sent PM

eircom: Tony

BaguMka wrote: »

I've sent PM

Thanks BaguMka
should have update later today or tomorrow.
Tony

BaguMka

eircom: Tony wrote: »

Thanks BaguMka
should have update later today or tomorrow.
Tony

Tony i didn't get any updates from you..Is it a joke or what?

eircom: Tony

BaguMka wrote: »

Tony i didn't get any updates from you..Is it a joke or what?

Hi BaguMka
My apologies I did not reply on this but I cannot find any PM from you on 27/06 or 28/06? so have no line details .
Can you re-send this and I will respond as soon as I receive PM.
Thanks
Tony

BaguMka

eircom: Tony wrote: »

Hi BaguMka
My apologies I did not reply on this but I cannot find any PM from you on 27/06 or 28/06? so have no line details .
Can you re-send this and I will respond as soon as I receive PM.
Thanks
Tony

PM sent

eircom: Tony

BaguMka wrote: »

PM sent

Received and PM'd you.
Tony