Broken image/link question

mood

When I send a colleague jpegs/pdfs via email she can't view them. Only a little white square with a red x appears (like when a link to an image is broke in a website). Other colleague have no problems with the same file (on both PCs and Macs). She is being a real bitch and more or less saying it's my fault and in front of other staff. I've never had this happen before. What could cause this? I really want to sort it out.

red menace

Are you sending them as links or attachments?

What is she using to view them?

mood

red menace wrote: »

Are you sending them as links or attachments?

What is she using to view them?

As an attachment via email. When she double clicks to open them all she get is the red x but other colleagues have no problems and everything looks fine my end. She uses a PC. I use a Mac.

yoyo

Send the email as "Plain Text", Not HTML and don't "Insert" the images if you get me, attach them. Some email clients block remote images, some may go as far as blocking attached ones to stop spammers identifying a used email address. Best bet is to send via plain text as bog standard attachements

Nick

bonzodog2

When you say other colleagues have no problems, is that you sending jpg/pdf to them, or the person with the problem receiving from others?

Does the person with the problem use webmail client via internet browser or POP3/IMAP mail client ?

Snowbat

If you're using OS X Mail, go to your Sent folder and turn on the size column (select View | Columns | Size from the menu). Are the problem e-mails of sufficient size to contain an attachment (say greater than 10 KB)? If not, you may have sent links, perhaps links to files on a network share that she does not have access to but others do?

mood wrote: »

She uses a PC. I use a Mac.

Are you trying to tell us that she uses Windows and you use OS X? Please don't perpetuate the Apple marketing babble that makes people assume a certain OS based on a *hardware* platform. You'll find many Macs running Windows (bootcamp), and many PCs running Linux, Hackintosh, and others.

mood

bonzodog2 wrote: »

When you say other colleagues have no problems, is that you sending jpg/pdf to them, or the person with the problem receiving from others?

Does the person with the problem use webmail client via internet browser or POP3/IMAP mail client ?

I send it to them all at once. I haven't actually used her PC so can't answer all you questions. I suggested she contact our IT dept but she is refusing and just saying it must be my fault because there was never a problem before!!

mood

yoyo wrote: »

Send the email as "Plain Text", Not HTML and don't "Insert" the images if you get me, attach them. Some email clients block remote images, some may go as far as blocking attached ones to stop spammers identifying a used email address. Best bet is to send via plain text as bog standard attachements

Nick

I am attaching them! I'll see if I have the plain text option today.

mood

Snowbat wrote: »

If you're using OS X Mail, go to your Sent folder and turn on the size column (select View | Columns | Size from the menu). Are the problem e-mails of sufficient size to contain an attachment (say greater than 10 KB)? If not, you may have sent links, perhaps links to files on a network share that she does not have access to but others do?

Are you trying to tell us that she uses Windows and you use OS X? Please don't perpetuate the Apple marketing babble that makes people assume a certain OS based on a *hardware* platform. You'll find many Macs running Windows (bootcamp), and many PCs running Linux, Hackintosh, and others.

Don't use OS X mail. File size doesn't seem effect it. Yes, she used windows (old version not sure which) and I use a Mac.

bonzodog2

mood wrote: »

I send it to them all at once. I haven't actually used her PC so can't answer all you questions. I suggested she contact our IT dept but she is refusing and just saying it must be my fault because there was never a problem before!!

If the other people can get your attachments, you're not doing anything wrong. imho.

mood

bonzodog2 wrote: »

If the other people can get your attachments, you're not doing anything wrong. imho.

That's what I think as well. But this woman is blaming me personally. When I have suggested twice that it's a IT problem she say 'No. When x used that computer I never had this problem'. She refused to call the IT dept so I think I'll have to.

ArtyM

mood wrote: »

That's what I think as well. But this woman is blaming me personally. When I have suggested twice that it's a IT problem she say 'No. When x used that computer I never had this problem'. She refused to call the IT dept so I think I'll have to.

Honestly, dont call IT. You sent it, others got it, she didnt. She is invested enough in her stance at this stage that she is unlikely to ever back down or appoligise, even if proven wrong. IT are unlikely to blame her directly, they will likely be diplomatic.
From personal experience of situations/people like this I recommend you forget it and forget her. She is not worth it.