Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

NGB and Speed Question

Options
  • 01-07-2011 3:07pm
    #1
    obliviousgrudge
    Registered Users Posts: 703 ✭✭✭


    If I understand it correctly I am now receiving NGB (just outside Letterkenny).

    Does this mean my speed will increase?
    (my speed currently varies between 1Mb and 1.5Mb

    I originally signed up to up to 3Mb speed.

    Also it is possible for you to tell me the max speed I am capable of achieving.


Comments

  • Options
    #2
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    emmetmcl wrote: »
    If I understand it correctly I am now receiving NGB (just outside Letterkenny).

    Does this mean my speed will increase?
    (my speed currently varies between 1Mb and 1.5Mb

    I originally signed up to up to 3Mb speed.

    Also it is possible for you to tell me the max speed I am capable of achieving.

    Hi,

    Can you DM your tel no and I will look into that for you.

    Thanks, Mark


  • Options
    #3
    obliviousgrudge
    Registered Users Posts: 703 ✭✭✭obliviousgrudge


    Bump. Still haven't received a response to this yet.


  • Options
    #4
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    emmetmcl wrote: »
    Bump. Still haven't received a response to this yet.

    Hi emmetmcl,

    Sorry about the delay in getting back to you.

    Can you confirm that the password you are using os corrrect.

    If you go to:

    - http://bit.ly/kH9QQx

    I’ve forgotten my password Click to view answer
    .If you have forgotten your password. You will need to:
    •Enter your username•Click on forgotten password option
    •You will be asked the security question that you entered when you signed up
    •Answer this and click submit. A new password will be sent to your email address

    Get back to me if after getting the password confirmation you still can't access "My eircom"

    Thanks, Mark


  • Options
    #5
    obliviousgrudge
    Registered Users Posts: 703 ✭✭✭obliviousgrudge


    I tried that but it won't work.

    I can't register on My Eircom.


  • Options
    #6
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    emmetmcl wrote: »
    I tried that but it won't work.

    I can't register on My Eircom.


    Hi emmetmcl,

    Can you PM the e-mail address you registered with please.

    Thanks, Mark


  • Advertisement
  • Options
    #7
    obliviousgrudge
    Registered Users Posts: 703 ✭✭✭obliviousgrudge


    Thanks for the help.

    Can you tell me the max speed my line should be able to achieve. thanks.


  • Options
    #8
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    emmetmcl wrote: »
    Thanks for the help.

    Can you tell me the max speed my line should be able to achieve. thanks.

    Hi emmetmcl,

    I checked your line and it is showing a max bandwith / speed capacity of "up to 3MB".

    Thanks, Mark


  • Options
    #9
    obliviousgrudge
    Registered Users Posts: 703 ✭✭✭obliviousgrudge


    so does that mean i should receive 3mb?


  • Options
    #10
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    emmetmcl wrote: »
    so does that mean i should receive 3mb?

    Hi emmetmcl,

    I am afraid 3MB is not a guaranteed speed, the speed test systems shows the line capability to the nearest MB. What speeds are you getting at the moment?

    Thanks, Mark


  • Options
    #11
    obliviousgrudge
    Registered Users Posts: 703 ✭✭✭obliviousgrudge


    Around 1.5mb, 1.6mb on the very odd occasion.


  • Advertisement
  • Options
    #12
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    emmetmcl wrote: »
    Around 1.5mb, 1.6mb on the very odd occasion.

    Can you try the following checklist - http://bit.ly/cTw6pU

    And i will follow up with you tomorrow morning.

    Thanks, Mark


  • Options
    #13
    obliviousgrudge
    Registered Users Posts: 703 ✭✭✭obliviousgrudge


    no problem. cheers.


  • Options
    #14
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    emmetmcl wrote: »
    no problem. cheers.

    Hi emmetmcl,

    Did you get a chance to try the checklist? If so, have you seen any improvement?

    Thanks, Mark


  • Options
    #15
    obliviousgrudge
    Registered Users Posts: 703 ✭✭✭obliviousgrudge


    I tried it but it made no difference.


  • Options
    #16
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    emmetmcl wrote: »
    I tried it but it made no difference.

    Hi emmetmcl,

    Can you monitor the speeds over the next few days and I will get back to you on Monday.

    Thanks, Mark


  • Options
    #17
    obliviousgrudge
    Registered Users Posts: 703 ✭✭✭obliviousgrudge


    Yes. ok


  • Options
    #18
    obliviousgrudge
    Registered Users Posts: 703 ✭✭✭obliviousgrudge


    It went as far as 2.5Mb yesterday for a while, now it's barely reaching 0.5Mb

    1377253877.png


  • Options
    #19
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    emmetmcl wrote: »
    It went as far as 2.5Mb yesterday for a while, now it's barely reaching 0.5Mb

    1377253877.png


    Hi emmetmcl,

    I had support increase your sync to see if the line could handle a higher speed but it seems that unfortunately it can't so I will reduce the sync back to 2MB and I'm afraid the 1.6 - 1.8MB is the best available on the line.

    Thanks, Mark


  • Options
    #20
    obliviousgrudge
    Registered Users Posts: 703 ✭✭✭obliviousgrudge


    eircom: Mark wrote: »
    Hi emmetmcl,

    I had support increase your sync to see if the line could handle a higher speed but it seems that unfortunately it can't so I will reduce the sync back to 2MB and I'm afraid the 1.6 - 1.8MB is the best available on the line.

    Thanks, Mark

    Ah right, thanks anyway.
    Its around 2Mb today.

    Are there any plans to upgrade the line in the future?


  • Options
    #21
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭eircom: Mark


    emmetmcl wrote: »
    Ah right, thanks anyway.
    Its around 2Mb today.

    Are there any plans to upgrade the line in the future?

    Hi emmetmcl,

    I am afraid there is no network works planned for your area that I would be able to give an indication as to if or when your line bandwidth capacity may be improved.

    Thanks, Mark


  • Advertisement
Advertisement