Eircom NGB migration time?

_John C · 09-07-2011 2:18pm #1

My area on the NGB map has recently turned yellow meaning NGB Enabled. How long does it usually take to be migrated to NGB?

all the best,
john

yomamasflavour · 11-07-2011 3:10am

Best bet is to ask the Eircom rep in their forum on boards.

Considering that site still has (Dec - March), (Apr - June) listed as valid options, it's clearly not that accurate.

jor el · 11-07-2011 11:22am

Moved to eircom forum.

_John C · 11-07-2011 11:31am

Thanks, I rang eircom this morning and they said that they would put the order through for me and I should be migrated tomorrow. But I was told that I would be upgraded to 12mb!!! As I am on the 7mb package I thought that I would be upgraded to 24mb. But maybe the exchange Im on cant handle 24mb.

I think my line stats are ok

Line State	Up
Modulation	DMT
Data Path	Interleave
 

 	                             Downstream         	Upstream
Max Allowed Speed (kbps)	7168	                384
SN Margin (dB)             	12.00	                31.00
Line Attenuation (dB)    	22.50         	12.00
CRC Errors	0	0

Can somebody check this out for me. Can my exchange handle the up to 24mb package?

eircom: Mark · 11-07-2011 11:38am

_John C wrote: »

My area on the NGB map has recently turned yellow meaning NGB Enabled. How long does it usually take to be migrated to NGB?

all the best,
john

Hi John,

The order to migrate to the NGB Ultimate "up to 24MB" was issued today and it should complete in 24 -48 hours.

Thanks, Mark

_John C · 11-07-2011 11:47am

Thank you Mark, thats great news . So I should get more then 12mb, What speed do you reckon my line will handle?

all the best
john

eircom: Mark · 11-07-2011 11:51am

_John C wrote: »

Thank you Mark, thats great news . So I should get more then 12mb, What speed do you reckon my line will handle?

all the best
john

Hi John,

Your telephone line has a maximum bandwidth capability of 12MB so that is the best bossible speed that you would be available on the line to your address.

Thanks, Mark

_John C · 11-07-2011 12:04pm

Is that because the exchange is not ADSL2+ ?

If the exchange was ADSL2+ I would be expecting 16-17mb.

Am I right?

eircom: Mark · 11-07-2011 12:13pm

_John C wrote: »

Is that because the exchange is not ADSL2+ ?

If the exchange was ADSL2+ I would be expecting 16-17mb.

Am I right?

Hi John,

Any eircom customer,where the line qualifys for between 9MB - 24MB who wish to upgrade to the "up to 24Mb NGB Unlimate" the order will be issued for the customer and as per broadband terms and conditions the broaband is subject to line limitations.

Thanks, Mark

_John C · 11-07-2011 12:21pm

Thanks Mark,

In this case is the "line limitation" because the exchange is not ADSL2+?

all the best,
John

eircom: Mark · 11-07-2011 12:25pm

_John C wrote: »

Thanks Mark,

In this case is the "line limitation" because the exchange is not ADSL2+?

all the best,
John

Hi Jhn,

The exchange has to be ADSL2 enabled before the "up to 24MB turbo" or "up to 24MB NGB Ultimate" Is offered as an option at an exchange.

Thanks, Mark

Pangea · 11-07-2011 12:43pm

I thought eircom migrated everyone in the area at the one time?
Also do you have to commit to a 12 month contract when upgraded?

_John C · 11-07-2011 12:45pm

So Ill only get 12mb because my Line Attenuation is 22.5db and my SN Margin is 12db.

That doesnt seem right???????

@Panga
I did not commit to a 12 month contract when I phoned them this morning.

eircom: Mark · 11-07-2011 12:51pm

Pangea wrote: »

I thought eircom migrated everyone in the area at the one time?
Also do you have to commit to a 12 month contract when upgraded?

Hi Pangea,

We do try and insure the broadband migratation occurs at the one time at any given exchange. However as this may take a few weeks, customer can also request to be migrated directly.

If the customer just migrates to the corresponding NGB package without changing the call package / bundle there is no new 12 month contract.

However if the customer is due to be migrated to a certain package and wants to select a different NGB product or wants to change their existing bundle package a new 12 month contract (and possible broadband downgrade fee will be applicable)

Thanks, Mark

_John C · 11-07-2011 2:48pm

It must be that my exchange is ADSL2 and not ADSL2+.

Is there any plan to upgrade my exchange to ADSL2+ sometime in the future?

all the best,
John

eircom: Mark · 11-07-2011 3:12pm

_John C wrote: »

It must be that my exchange is ADSL2 and not ADSL2+.

Is there any plan to upgrade my exchange to ADSL2+ sometime in the future?

all the best,
John

Hi John,

I will check this out with the NGB roll-out team and get back to you tomorrow.

Thanks, Mark

_John C · 11-07-2011 4:07pm

Thank you Mark, at least I know now why my line can only handle 12mb.

all the best
john

Pangea · 11-07-2011 10:15pm

Mark my area is on the NGB enabled map too, Could you migrate my broadband or do I have to ring up?

_John C · 12-07-2011 11:12am

Got the upgrade this morning.

Line State	Up
Modulation	ADSL2+
Data Path	Interleave

                           Downstream  Upstream

Max Allowed Speed (kbps)   12284       668

SN Margin (dB)             14.50       21.80

Line Attenuation (dB)      23.80       11.80

Im surprised that Modulation is reported as "ADSL2+" and yet Im only synching at 12mb with those line stats.

eircom: Mark · 12-07-2011 11:13am

_John C wrote: »

Thank you Mark, at least I know now why my line can only handle 12mb.

all the best
john

Hi John,

Apologies, there is no indication as to when the exchange wil be ADSL2+ enabled as yet.

Sorry for the confusion.

Thanks, Mark

_John C · 12-07-2011 11:16am

Thats fine Mark thanks for your help. So can you confirm that the exchange is ADSL2 and not ADSL2+ ?

My modem is reporting "ADSL2+" for some reason!!!

all the best,
John

eircom: Mark · 12-07-2011 11:22am

_John C wrote: »

It must be that my exchange is ADSL2 and not ADSL2+.

Is there any plan to upgrade my exchange to ADSL2+ sometime in the future?

all the best,
John

Hi John.

The modem is used for the 24MB product so it is ADSL2+ ready. however the speed limitations are down to the network line capabilities which limits your broadband speed capability to a maximum possible 12MB.

Thanks, Mark

Pangea · 12-07-2011 11:44am

Pangea wrote: »

Mark my area is on the NGB enabled map too, Could you migrate my broadband or do I have to ring up?

Hey mark, can you help me out?

eircom: Mark · 12-07-2011 11:53am

Pangea wrote: »

Mark my area is on the NGB enabled map too, Could you migrate my broadband or do I have to ring up?

Hi Pangea,

Can you send on your telephone number and I will check that for you.

Thanks, Mark

Pangea · 12-07-2011 12:41pm

No problem thanks, I sent you on the phone number, I wonder what speed is my line capable of getting? not very much I imagine. Getting around 2.5mb at the moment.

eircom: Mark · 12-07-2011 12:54pm

Pangea wrote: »

No problem thanks, I sent you on the phone number, I wonder what speed is my line capable of getting? not very much I imagine. Getting around 2.5mb at the moment.

Hi Pangea,

The Killybegs exchange in Donegal is NGB enabled and is in the process of being migrated over.

If you want to issue the order now, the quickest way is to issue the order through:

http://www.nextgenerationbroadband.ie

Or

By calling broadband sales on 1800 503 303.

Thanks, Mark

Pangea · 12-07-2011 1:33pm

Thanks, I clicked on the upgrade option, it says that "A 12 month contract applies to broadband upgrades"
I take it if I leave it to Eircom to upgrade it I wont be entered into a contract but If I do it manually I have to enter a 12 month contract.

eircom: Mark · 12-07-2011 1:57pm

Pangea wrote: »

Thanks, I clicked on the upgrade option, it says that "A 12 month contract applies to broadband upgrades"
I take it if I leave it to Eircom to upgrade it I wont be entered into a contract but If I do it manually I have to enter a 12 month contract.

Hi Pangea,

If you go for the NGB regular no new contract will apply, Unless: you chose to add a call package or bundle.

If you chose the NGB basic a new 12 month contract will apply as it is seen as a change to your package not a standard migration.

However if you go to the NGB regular, the online system brings up the contract but I can confirm the online order team will insure this is not applied to your account.

Thanks, Mark

Pangea · 12-07-2011 2:24pm

eircom: Mark wrote: »

Hi Pangea,

If you go for the NGB regular no new contract will apply, Unless: you chose to add a call package or bundle.

If you chose the NGB basic a new 12 month contract will apply as it is seen as a change to your package not a standard migration.

However if you go to the NGB regular, the online system brings up the contract but I can confirm the online order team will insure this is not applied to your account.

Thanks, Mark

Thanks Mark for your help, Just submitted my Upgrade request.

eircom: Mark · 12-07-2011 2:29pm

Pangea wrote: »

Thanks Mark for your help, Just submitted my Upgrade request.

No problem

Mark

Pangea · 14-07-2011 1:04pm

Got 'upgraded' this morning.
Not even 1 lousy MB faster under Next generation broadband!

Before

After

Mark is this the fastest my line can handle?
Could you check please?

Eircom NGB migration time?

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